Robbins Delaware Diamonds

Went there to purchase an engagement ring for my girlfriend. I knew the cut of the diamond that I wanted and how much I could afford. I was greeted as soon as I walked in by very friendly staff.
The sales associate who assisted me, Eileen, was amazing. She had me pick out some sample bands and went and picked out a few stones based on what I told her I was looking for. She brought out some great choices and helped me put together the perfect ring. I never felt pressured to go over what was comfortable spending. She offered some suggestions but never tried to up sell me.
We went back for our bands and asked for Eileen again and had the same great help with those.

Called before coming in to schedule appointment. Customer service rep who spoke broken English said just come in a service rep will help you. Get there store is over crowded and under staffed on a Sunday. Patiently waited until someone was finished. Asked the woman for help she said give me a minute and I will be right back. She finally gets finished and goes on to help someone else? Unbelievable! Ask manager to be helped all whopping 3 service people are busy. I previously went and had everything narrowed down wanted to close the deal but left after 30 minutes of not being helped. 3 people working on what is probably one of the busiest days. Forget saving sales tax took the 1 hour drive down to leave unhappy and with no interaction.

Girlfriend and I went here a few days ago looking for an engagement ring. We were happily greeted right upon entering and when we told the lady what we were looking for she showed us where their rings were and said she’d send someone over to help. A few moments later a man walked up and happily introduced himself as Mark.
Mark was awesome.
My g/​f showed him a picture of the type of ring she would like and Mark didn’t hesitate to show her/​us many many rings she may like. Now, my g/​f is very particular too, so she didn’t like this band or that whatever, and Mark totally understood. He was extremely patient with us, and only wanted us to walk away happy with what we chose.
We were there a little over an hour or so I believe and eventually found the perfect band and diamond all thanks to Mark.
I cannot wait to pick it up when it’s ready.
Overall an amazing experience here, and I’m very happy we chose to check them out despite it being a bit of a drive. 100% worth it.

Shopping for an engagement ring was an overwhelmingly significant task — and I typically handle stress well. However I found that shopping for the perfect ring at MALL jewelry stores felt so impersonal and staff is typically undereducated and very judgmental (of price, and my budget was NOT low whatsoever)…all the while putting you in high pressure sales situations. Not for me.
I almost gave up hope and accept that I’d have to buy a piece of overpriced, flawed junk at Kay or Jared… but I read reviews on Unilocal and figured I’d try my luck at Robbins Diamonds. With my guard up, I met Hillary, my diamond expert. She was an amazing salesperson. I gave her my price range and she, very non-​judgmentally explained the settings I could get for my money and (c’mon I’m a guy) how big I could go for a diamond… in a FUN way. I wanted a cushion shaped halo with a round center stone at least a carat. I found the perfect setting in their cool prototype case and when I found the stone I loved, she explained the process it went through, the flaws inside and why it was the price it was. My stomach was in knots and she talked me off the ledge and told me I didn’t have to buy it today if I didn’t feel comfortable! Nobody at the mall would ever say that! She genuinely cared about my buying decision. The ring I designed was too perfect, and even though I exceeded my price range «a tad» I didn’t feel bad about it at all. I was getting a ridiculous deal for this (CUSTOM) ring compared to other stores and I ordered it that day. They told me it’d take 4 – 6 weeks to be made and it barely took 3.5.
Long story short (too late) I bought my fiancé the engagement ring of her dreams, I know every single diamond contained in it, and I can say that it was custom made to my exact specifications. Buying the ring from Hillary and Robbins Diamonds literally set the tempo for my confidence from the time I bought it, to the day I asked my beautiful bride-​to-​be to marry me.
Thank you Hillary!!! Will be back to shop for our wedding bands!

Purchased my engagement ring and wedding band here 13 years ago. Even though we live in NYC, I still come here for cleaning and repairs because of a poor experience I had w NYC jeweler. I would rather go where I feel taken care of and where I feel I can trust the expertise and customer service.

After a month of searching for engagement ring settings for the diamond my fiancé proposed to me with, we found ourselves at Robbins. They have open cases with prototype rings so you can try on as many as you like (I had fun with that). Linda helped me select a few rings after I told her what I like and it was down to two different settings. She sat down with me for awhile, checking my ring size, going over information, and giving me pretty good advice. I told her we would be in touch.
My fiancé and I agreed on the perfect ring that night so he went back alone the next day to meet with Linda again. He said she sat with him for 3 hours giving him all sorts of information on jewelry and diamonds. He said he left feeling confident and knowledgeable. I imagine many people are nervous going in, so this is a major plus.
A few weeks later my ring arrived and I couldn’t be more thrilled with the end product. It took us awhile to find the right ring for me, but it was worth the wait. Everyone at Robbins was very friendly and helpful and I highly recommend going if you are looking for jewelry. We will be back to get our wedding bands here and I recommend it to other friends and family looking for a jeweler.

Great selection of rings but know your ring size before you go! My fiancé was fitted twice and his ring was sized both times an still did not fit though the salesman were telling him the for was fine (as his finger was loosing circulation). We wanted to return within the allotted time per their return policy and we received a hard time and the salesman «calling mr Robbins.» We finally returned his ring and went to Helzburg diamonds and he was fitted two sizes larger and received great service and a sharp looking ring that fit!

Went there for my fiancée’s engagement ring and met the guy Evan G. who works there. I was already used to going to a few ring shops in Philly so I had my guard up a bit when we first got there. Too many sleazy salesmen with obvious agendas to get me to spend as much money as possible. Evan let us do our thing, was there if we had any questions. My girlfriend found the ring she liked then I talked with him about the diamond. I wasn’t expecting to buy right then but the experience just went so well that I knew it was meant to be, plus he worked out a great deal for me too. It was really the experience I was looking for, I could have easily bought her ring from plenty of other shops, this place had the service I could appreciate. Thanks again Evan.

When you go, ask for Evan L. He was incredibly helpful for a novice such as myself. He’s the guy you want to see. He is so informative and is great at teaching you what you need to know. He truly cares about his customers and will do whatever it takes to get you what you’re looking for.

I wasn’t very enthused about shopping for an engagement ring, of course I love my fiancé and was excited about proposing, but it was the experience I wasn’t excited about. Most of my limited jewelry shopping made me feel as though I was shopping for a used car, trying to be sold the most overpriced model on the lot. Robbins proved to be nothing like that at all, I was given space to browse as needed all the while the sales staff was present but not overbearing. When Evan and I finally sat down to go over my options (please go when you have some time because there is no such thing as a quick sale on an engagement ring, as there shouldn’t be) he didn’t push me to buy anything and in fact tried to keep me at the lower end of my budget. Everything said, I couldn’t have been happier with the experience, and its tax free in Delaware

Bought my (then) fiancée’s engagement ring there in 2001 and was very happy with the level of service. They listened to what we wanted — our priorities as far as size, cut, clarity, etc., and helped us find the perfect stone, setting and ring.
On our first visit we weren’t happy with any of the stones. They told us they’d call their other stores and see if there were any to meet our spec. Sure enough, we got a call a week later that they had found one for us and when we went down to take a look they were right — it was exactly what we wanted.
In context of the other shopping we did at other vendors, I think that we we got the product (1 engagement and 2 wedding rings) at a fair price.