Sears Auto Center

Terrible service! When hired to work, they were supposed to do the service well. They could not know how to find a new battery at the automotive services when ordered. Terrible!

Please don’t come here! My parents were almost involved in an accident due their workmanship. I am thankful that I only have to pay for a very expensive repair and that I still have my loved ones with me. I can only think that have been planning two funerals instead of writing this review right now.

They cannot get the job done on the same day even if you already have an appointment.
We dropped our car there at 4PM for a simple oil change. As they closed at 6PM, and I have not received any calls at 5:30, so we went there to ask. The guy answered: you need to come and pick up tomorrow, we cannot do it today. We were shocked and said: how would we get back home then? He said: then you can drive it home today and come back tomorrow. We said: if you knew this can’t be done today, you should have let us know at 4PM. He murmured and then walked away, without saying a word of sorry.
We would never go to this place again.

I recently pulled into a Sears Auto center at 5:45 pm with a nail in my tire. The person at the desk said the technician went home 10 minutes ago so they couldn’t do anything. The sign on the door said they were open to 6 pm.
I had taken the chance that my tire would not go flat by driving to Sears and now I was in danger of going flat. I did a web search and found a Wheel Works about 10 minutes away.
By contrast, I called that Wheel Works which also closed at 6 pm but they said they would wait for me to get there. I got there at 6:10 and they were able to replace the tire.
I am very disappointed in this kind of service. If you say you are open to 6, then you should be able to provide service to someone up to 6 pm. I will not be going back to that Sears in the New Park Mall for tire service, or any other car service from now on. I had been a customer there for many years before.

They are understaffed but make appointments more than their capability. After 3 and half hour of waiting with an appointment they said it will take another one and half hour before they start working on my car. The reason they gave is that they have only two technicians and suggested me to go to Hayward Sears auto center. If you don’t have enough technicians why take so many appointments and tell customers that it will be done in two and half hours with appointment and 4 hours without appointment.

People are so impatient nowadays! They’re ok for being understaffed. Look who were dealing with? A company that’s downsizing, AGAIN! I showed up first thing and got my car mid day or so. I was good! People want their shit done, NOW, and don’t want to wait.

DO NOT GO TO SEARS AUTO REPAIR AT NEW PARK MALL IF YOUR CAR HAS SOME KIND OF ELECTRICAL PROBLEM.
A car was brought to this shop due to a brake light problem. At first they said the car will be done before closing time. The owner called before closing time and was told that the car need to be kept overnight because they were not able to fix it. They didn’t even bother to call. The next day the guy which they call an automotive technician called and advised the owner that the car need to be brought to different automotive shop because they have no computer/​machine to diagnose/​check the possible root cause of the electrical problem of the car.
The car was brought to a different automotive shop and was fixed for two hours only. The technician in the shop asked what’s wrong why everything inside is mess up? Found out that the technician at Sears checked the connections inside the car and didn’t put it back the right way, in short the technician mess up the connection and didn’t put it back they way it used to be. The job could have been done less than two hours if only the connections were not messed up by Sears technician.

I would literally give them zero rating. First thing, got an oil change appointment a week after the time I wanted. Secondly, finally the appointment day came n they told me they don’t have technicians. Also they said the technician is on lunch break so why would you give me appointment at that time. So I got next day appointment. The same thing happened next day. They made me wait 5 hours n still did not even started my car’s oil change. That was it I took my car keys back n left. Never wana go back to them. Their Service has totally degraded.

6 hours for an alignment and 4 brand new tires when they told me it would be 2.5 hours to complete the job. We walked around the mall and waited, once we came back after the 2.5 hours the tech was out to lunch. Sat and waited another 3.5 hours. We drove from redwood city with no way of getting home and had our 1.5 year old son with us. We basically lived in the mall for the day. Go anywhere but this place.

I had bought a set of four tires with 85K miles warranty. After 25K miles, one of the tire got flat tire and they told me it cannot be replaced. As per them, it has been 7000 miles since my last rotation and they require 6K miles between every rotation.

6 hour alignment. After spending 6 hours waiting sears failed to align my car. They told me it was my tires. I took it to Mission Tires and they found the camber was off, and they had me aligned in 45 minutes. The Sears alignment machine needs an alignment of its own… They also torqued my wheel lugs to 50 ft/​lbs. Specs for my lugs are 80 ft/​lbs. Air ratchets and impact drivers are NOT torque wrenches. Improperly torqued tires puts the lives of my family at risk. For that you deserve a law suit and –5 stars.
They happily refunded my money after wasting my time. Do not use this shop period.

I came here today to get a simple oil change. I made an appointment for 4 pm about two weeks in advance and I was there exactly ten mins before. When I walked inside the office, there were two customer service reps at their stands/​desks. They weren’t helping ANYONE and they for some reason didn’t want to acknowledge my existence until like 5 minutes later. I was literally standing at the door waiting for their side conversation (non work related) to finish so one of them could simply greet me. Not trying to say I should be treated like a princess but seriously, a simple «hi!» would have been nice. Felt like I was being ignored to be honest. Finally, one girl assisted me but had so much attitude. Dropped my car off and it took them two hours to do a simple oil change.
**fast forward 2 hours later**
I go back to the office to pay and get my keys back and I show the same girl a coupon I wanted to use. The coupon was $ 12.00 off for a synthetic oil change which costs $ 49.99 according to the coupon. So you can imagine how confused I am when she tells me my total is $ 62. I show her the coupon and she says the pricing is incorrect. I tell her that’s false advertising and once I mentioned that she took a closer look and said whoever wrote the coupon messed up because the $ 49.99 is for regular and not synthetic. Uhhhh how is that my fault? To my surprise she told me she had another coupon for me and gave me $ 10 off more. She had an attitude with me throughout the entire encounter but I was appreciative that she did that for me. The second star is for that kind gesture. Needless to say this place lacks professionalism and good customer service. I’m just going to be sticking to my 10 min oil changes in union city from now on.

Purchased 4 Continental tires from them about a year ago and the tire pressure light came on last night. Unable to make an appt for the next day so I called in for a consult.
They were quick to blame a faulty sensor on my car. I took it to Wheel Works and they checked the tire pressure– happened to be 2psi low on all 4. They added air and the light turned off.
You’re giving a phone consult. Don’t be so quick with panicking the car owner so that you may reap on the sensor fix fees when that wasn’t even the issue; nor was it an option to have the tire pressure checked.
1. Check tire pressure monthly.
2. Get a second opinion.
3. Trust your intuition; not a phone consult.
3 stars because the sale of the tires were legit; no issues.

Brought my Honda Pilot in because my TPMS light kept coming on. Had Eduardo Dela Rama check it out and had no signal coming from 1 sensor. I had a sensor with me and had them install it. While the vehicle was in the shop. I was informed that my alignment was out so I told them to go ahead and align it.
Was informed that my car was done and I am very happy with the service I received.
Thank you Matt, the Auto Center Manager, Eduardo Dela Rama and Team Newark!

The old make an appointment for an oil change and get 10 bucks off sounded like a good idea.
Trouble is I had an appt for 10 AM, then had to wait in line for 20 minutes and the oil change took about 2 hours.
On top of that they never reset my oil change light.
Typical Sears business practice of having not enough staff for the amount of customers on hand.
Some things never change.

So I come in again for an oil change. And GUESS what I did ladies and gentlemen… wait for it… I MADE AN APPOINTMENT!!! Yes. The miracles of making an appointment. The irony of making the appointment was that when they texted me saying my car was ready, they had to call me just to make sure I received the text. Meaning THEY HAD TO WAIT FOR ME!
So what I’m trying to say is this, you want something done, plan ahead so you don’t get all pissed off and salty that you had to wait 3 – 4 hours. I was there an hour. Got lots of stuff done without even thinking about my car. Thank you AGAIN Sears and thank you again to Matt for having such great customer service.
What’s the lesson for today people???
Make. An. Appointment.

Got here early before they opened waited then they opened at 8am. No one else there no line went to get oil change waited there all that time just to find out I have to have an appointment to get a simple oil change keep in mind no one in line no other cars waiting REALLY SEARS??? Never again will I waste my time I read all the bad reviews on Unilocal but I gave them the benefit of the doubt I should’ve listened now I see why people give them one star

Terrible… Terrible… Terrible Service!
Went to buy a new battery. 4 people ahead of me, no big deal. Then Sears associate informed us that if we did not have an appointment we would need to wait around 3 hours to be helped. Everyone in line was pissed!!! What do you mean 3 hours???
So I took the battery to a cashier (tools) and he said he could not sell me the battery because the Sear Automotive Manager does not approve. You got to be kidding!
Screw Sears! I went to the Ford dealership down the street and received excellent service!

I went there to get two tires replaced. On the passenger rear, I had a nail in the tire. Than on the front passenger, the tires were getting bald. The man I talk to said he use to be a mechanic but I like his honesty and he knows customer service. He was sincere!
I went to Wal-​Mart but they didn’t have the tires so I came over here. I didn’t have good experience with Sears. They replace my brake pads a few years ago and I hear squeaking when I brake. My friends say they didn’t bleed the brakes properly.
I went there this time to change two tires and for a wheel alignment. They use machines to do that. That’s the only reason I went back to Sears!

I normally come to this Sears for my oil changes during the week, but because I work a 9 to 5 job I don’t exactly have the time to bring my car in during the week anymore. REVIEWERS BEWARE! SUNDAYS ARE THE BUSIEST DAYS TO BRING YOUR CAR IN FOR ANY MAINTENENCE JOB! That being said, I did wait a long time to get a simple oil change done because of how backed up and busy they were today. I didn’t mind though because it gave me time to run some errands around the mall and grab lunch with my fiancé.
They always do a good job with the oil changes, which is why I keep coming back to this shop. If I had the time, I would’ve came in on a weekday. Either way, I trust this Sears more than the Firestone across the street.