The Cleaning Authority

Hired them in January 2016– first 2 cleans were fine but since then very inconsistent. I phoned several times to discuss and give them an opportunity to do better but they clearly do not care about retaining their clientele. If you’re in the market for a new service, I would tell you to keep looking.

Used THE CLEANING AUTHORITY for nearly 1 ½ yrs on a monthly basis. For the most part, we’ve been happy with the thoroughness of their cleaning crews.
Prior to cleaning, I remove any jewelry, other than costume, from my dresser top & tuck valued items away. It saddens me to write that approximately 2 mos ago, it was obvious 3 of my dresser drawers were riffled through. Two favorite & sentimental rings were/​are missing.
I contacted The Cleaning Authority & was instructed to call the police.
A police officer did an inspection & wrote a report. He assured me he would check the local pawn shops & call each Cleaning Authority employee who cleaned the day of the theft in for an interview.
I was contacted by the officer & told a detective would also arrange a lie detector test. Two months have passed since the incident. I called the owner of The Cleaning Authority & he informed me unless his «girls» are found guilty, there is no restitution.
I’m beyond frustrated!

Inconsistant quality of cleaning, depending on which team they send to your house. For the most part, I wouldn’t call them any kind of «authority». The crews come out and wipe down the areas that are listed on their work orders, but they don’t actually look for dirt or try to get a deep down clean. I had used them for more than a year, and then the crew must have dropped a vacuum or something on the stairs, chipping the edge. They left without even mentioning it to me. When I called to cancel my service, I had to leave a message. Greg called me back and left another message saying they would take me off the schedule, but expressed no interest as to why I was leaving.

I DO NOT RECOMMEND THIS SERVICE! I hired The Cleaning Authority for a Move-​Out clean in preparation for new tenants in my house. The company requires a minimum of two hours, so I pre-​cleaned the EMPTY house (swept and vacuumed hardwood floors and cleaned the oven) to maximize their two hours and asked them not to go over. I asked them to prioritize the kitchen and bathroom and to clean the inside of cabinets and appliances. I made them aware that no one is living in the house, I have all hardsurface floors and that it is empty, so two hours should be plenty. I also explained to them that I would not be by the house the following day to inspect their work, but would get back to them later. They said this was fine. Upon inspecting their work, and the arrival of my new tenants, I found that they did not clean any of the floors, they did not clean the inside of all cabinets, and they did not clean the inside of the freezer. They also damaged a bathroom item, which was not reported to me. After calling to complain, I learned that they did not stay the full (required minimum) two hours because they didn’t think what was left to clean in the house could be done in the remaining 15 minutes. They also treated the bathroom damage like no big deal and didn’t apologize or offer a discount and refused one when I asked for one because I didn’t call the following day. I reminded them that they told me calling later was fine because I was not at the house. No comment. When I asked them how long it takes to clean the inside of a freezer, no intelligent answer. I spoke with a rude woman, and then the owner, who was equally as rude. The best they could offer was to send someone out to the house to finish the job AT EXTRA COST. I explained I’m not interested in that offer because 1. I already cleaned up myself 2. I’m not paying additional cost for something that should’ve been completed, and 3. My tenants are already moved in. The owners response was «you should’ve called the following day,» so again, I RE-​explained that they were told at the scheduling that I would not be by the following day. No comment. This is a terrible service with even worse customer service. Their whole attitude implies «oh well, not my problem.» I’ve called my credit card company to dispute the bill. Originally, I was only asking for a discount, but now I’m disputing the whole cost. Do yourself a favor and use someone else!

We’ve been using them for a few years now and have never really had an issue. Their staff does a great job and they’ve always been very accommodating whenever we have to reschedule.

Poor service. Had this service for 4 cleanings. Constantly found things not done i.e. sinks not cleaned, floors not cleaned under tables. Tried to resolve with owners but full of excuses like well, sometimes we miss things. Refused to inspect or follow up on workers on last scheduled visit so I canceled their service. Owners behaved arrogantly and were rude as if I am doing them a favor by paying them to do a poor job.