Elements Massage

The massage therapists here are nice, attentive, and do a really good job of giving a relaxing massage. My favorite is Jess and she is really attentive to the areas that need more work and will focus on those to work out knots. I definitely recommend her and Elements Newburyport

I needed to cancel my health and wellness membership, but I had one session left. I was told if I made an appointment I wouldn’t need the gift card. I went in today and I was told I needed to pay for the session because my last session wasn’t showing in the system. I spent close to 10 minutes on the phone with them, but they couldn’t resolve the issue. Needless to say I had to pay an additional $ 99 to them. I won’t be giving them anymore business. It’s bad because they do have good therapists.

I’ve had several massages from Tracey. She’s rated level 4 and can really dig and release muscles so let her know when it’s too much. Great for anyone who works out and needs to get un-​tight.
I’ve asked her to focus on certain areas of my back that I’ve had issues with in the past and walked out feeling so good. Definitely appreciate the cool bottle of water that’s always given when you done.

All of the therapists that we have worked with have been actually quite good, some better than others, but for the most part, no problems there.
The main problem with this outfit is is that once you sign up for a subscription, scheduling the massages can be very problematic, especially if you bought the package for 80 minute massages. There are only a few time slots available for them each week and they fill up rapidly. And although you may have a dozen massages banked, you can only use them to schedule an 80 minute massage — so if there is only a time slot available for a shorter one, you are out of luck unless you pay for the time.
You read that correctly — you can not cash in one of your 80 minute massages for a shorter one because «the computer» won’t allow it and there is nothing they can do about it. It’s just the way it is. We only found this out, by the way, when we booked massages, they scheduled us into 55 minute slots, and then told us AFTER THE MASSAGES that we had to pay since they were only 55 minute massages and our contract was for 80 minute ones.
You can cash in your prepaid massages for gift cards, but there is a significant premium attached to this so your actual gift card amount is a fraction of what you actually paid.
My advice is to pay as you go or go somewhere else.