Grant’s Appliances

Oh shit, what a mess. I was trying to be a good daughter and buy my parents a washer and dryer, since my sister — The Sponge — is killing them w/​the med school tuition. Anyways, I was clear that I wanted everything taken care of — in terms of delivery, hauling the old crap away, and leaving my parents w/​absolutely nothing to do. So… everything goes smoothly, the purchase is made, and now it’s time for the fun part.
Although I was charged about $ 15 for gas, $ 40 for installation and delivery, and $ 15 for hoses, somehow they couldn’t complete the installation of the washer since the hose it came with didn’t reach the drain. Never had this prob before, but I was told to go to Home Depot, buy some additional hoses, and finish the installation myself. Nice. Then, the second they tested the dryer out, it banged loud as hell, rocking back and forth crazy style, ripping the dryer hose from the vent (did I phrase that right? I am so not mechanically inclined). Then we noticed the drivers left all the boxes out on the driveway.
I called the store and asked to speak to Mike Lee, who originally sold me the washer and dryer and was told he wasn’t in. Now, my dad was a policeman for the city for over 35 yrs, and I’m real good at calling bs. So, I drive over, and of course Mike is there. I give him the scoop about the busted dryer, ripped vent hose, the washer not being installed, the boxes on the driveway, blah blah blah. Long story short, after numerous appointments and over a week with no dryer, the dryer was replaced with a new one that was also busted. I had to have a repairman come and fix it. And yes, these babies were both brand new. The ripped vent hose was replaced with another cheap one — not like the one Mike showed me in the store — so we just put the old one back on. The boxes — I got an aww shucks, I forgot to tell you they don’t haul those away. Best part — when I went to Home Depot to buy hoses to finish the installation, they had the same washer and dryer there for $ 100 less and free delivery, installation, and haul away. Talking to Mike and corporate, trying to get a partial refund on the installation or the price match they promise was an epic fail — this place could care less about the customer after they make the sale.