Rosin Eyecare

This place has the worst customer service ever due to one of their staff members named Juanita. I’ve been going to this location since 2000 and the service has always been horrible. The only reason I kept returning was because of the doctor. I started going to the Northbrook location once I found out that my doctor is there on Saturdays. The niles location is 5 minutes away from my house but due to the horrible service provided by Juanita, I chose to go 20 minutes away from my house to the Northbrook location.
Juanita has been working there since I started going there. She always mispronounces my name… every time and never apologizes. Once she made a random appointment for me and when I called back to ask why this appointment was made, she said she doesn’t know and that I should know. Well when I went in the doctor was confused as well as to why I was there. Horrible, horrible staff member.
Unfortunately I have decided that I’m going to find a new place to go to. My doctor was great but I’m tired of the bad service and am sure I can find another great doctor elsewhere.

This is one of the worst eye care places I have been too. The staff doesn’t care about their customers. They have you sign waivers when you want to put lenses in your frame. Eventually, they break your frame and they force you to pay a new frame from them and offer you 20% discount. I asked the lady who can you break a frame (an expensive one too) and her reply was «it happens» which tells me they don’t know what they are doing. Stay away from this place. It’s the worst experience I have ever had!!!

I have been coming here since 2004… Everyone is very friendly. Dr Dygola is great.

I found this place because my regular optometrist didn’t accept my new insurance. When I first went there for my initial exam, I would say my experience was satisfactory. The staff was friendly, but there wasn’t anything special about their service. I had been using B&L contacts for over 15 years, and the doctor convinced me to try a different brand because they were supposedly better for my eyes. So I switched. Well, a few months later, these contacts have become uncomfortable and often times rip and tear. I have NEVER had a problem with my contacts before, let alone them falling apart. So, I called and asked if I could order some new contacts to carry me through the end of my prescription, and I would return the unused contacts. I said I was willing to just pay for new ones; I wasn’t looking to get anything for free. I was told that the doctor would have to see me and that there would be a fee to do so. I said I would be more than happy to see the doctor, but didn’t understand why I should have to pay to see the doctor. I’ve already paid for my exam, I have a prescription, so all I wanted was new contacts that I would pay for, that’s it. The woman I spoke to said that there is a fee and that was it. So, I will never go there again. That is not a way to run a business.

The Opthalmic assistants and/​or or technicians are not on par with those at the Board of Trade location. They we of no help at all picking out frames to suit me — probably bc/​they have a very limited selection frames suited for high index (can’t see the E without ‘em) lenses… also they did not seem well informed on the lens features and coatings & didn’t have sample of the 2 different transition shades –didnt even seem to know there were 2 choices. I would not recommend this location.