Dillard’s

Pricey yes! But the sales can be amazing. Who doesn’t love getting premium quality clothing, shoes or products at a great price. So many high end brands are available here. This location is clean and organized. I was happy to have such great service on recent visits here. Shop then grab a bite to eat at the mall. I’m sure you will quickly work up an appetite.

My go to store when I need to find clothing. Extremely impressed with the guy Stephan, in the men’s clothing section. I must say that most sales people at this store look at you, will not speak, not do they make you aware that its OK to ask them for help if needed. But Stephan recognizes me every time he sees me (might indicate that I’m in there too often) but anyways… He let’s me know to grab him if I need him. Very friendly but not overbearing. He’s a real asset to Dillard’s.

This place is nice, but very pricy!
The sales associates are very obliging, prompt and kind. Most of the merchandise is way over priced and the clearances are OK. Maybe it is the location of the store in downtown Norfolk that makes the prices crazy?
I do want to give their salon/​spa all 5 stars! The masseuse there is phenominal!

I hate «bothering» the brand representatives at Dillard’s, so I try not to shop here. During my visit tonight, while shopping for a pair of shoes for my daughter, I approached the cash wrap and the sales lady behind it seemed to be startled by me since she was fully into reading her latest copy of People magazine. When asked about a pair of boots they had, she replied, «oh I don’t know, I haven’t been here for 2 weeks». If she works in that department, then shouldn’t she know or maybe point me in the direction of someone who does or is willing to work? Her lack of customer service was extremely aggravating. As I was walking away, I saw that she returned to reading her magazine behind the cash wrap. Wow! I would have LOVED that job when I was younger, shoot if they’re hiring, I’d love a job there now if it means I get to stand around, be rude to people, and read People all day. If it weren’t for the AWESOME visual manager (Donald), this place would have gotten one star from me. I think I’ll stick to Nordstrom’s & Macy’s from now on

I miss the Dillard’s in MacArthur Center. Shopping for shoes hasn’t been the same since I left Chesapeake. This Dillard’s, hands down, has the best shoe selection in the area in my opinion especially for the price. I absolutely love the semi annual sales and always come away with a few pair of shoes at a reasonable price. The bag selection is equally nice. The only department I would ding is home goods/​kitchen which always seems cramped and lacking in products.
I have always received great customer service from the sales associates, even during the busier times. The store is laid out well and typically very clean with the one exception of those annual sales. There is no way for the poor associates to keep up with the mess when the shoe sale is in full swing. All in all, I have always been very happy with my shopping experience at this Dillard’s.

I am a fan of Dillards simply for their shoe selection at the Mac Arthur Center store. The shoe selection is simply second to no other department store in the area (even Lynnhaven Macy’s) I can say that since this is a higher end store, the sales associates really cater to you and assist you with any needs, questions, situations that you might have, unlike the sales associates in other department stores. As typical of all Dillards, this store is spacious, clean, neat and orderly.

I like shopping for clothes at Dillard’s but I will not return to their spa. The worst place to get your hair, nails, facial, and massage. I scheduled a one and a half hour massage and when the tech came in she said «you don’t need one and a half hour massage, one hour is enough for any person.» What TF. Really. I scheduled manicure and pedicure and I got the hair stylist to do both. It took her over two and a half hours because she did not had the tools to treat my nails. At the end, the polish was ruined and the manager did not even care or the tech… all she cared is to get paid. The facial I received was just a child’s playing with creams on my face and the tech did not stop talking. This place is the hell don’t go there. You’ll regret it.

Oh I love it here! And when they have a sale… THEY HAVE A SALE!!! Right now, 65% off shoes and clothing… love it!!! The sale must have started yesterday or earlier in the week, but the choices are plentiful and not scattered around.
Definitely visit Dillards!
The children’s dept is very nice and the lingerie… oh yeah!
Great quality, upscale fashion and reasonable prices… can’t beat that with a bat!

Three levels of greatness.
The first floor is the beauty department, jewelry, and a great selection of mid-​range designer handbags. It is also primarily the men’s department, and it’s great. Except the selection of men’s shoes. It’s a joke compared to the women’s.
The women’s shoe department is too big. (First world problem.) It occupies half of the second floor. Nice shoes. An utter mess every time they have the big sale — take an extra 30 or 40% off (which is not often enough, btw). The homestore is a tad congested, on the same floor in the corner. I like how there’s kind of an official entrance. Then there’s a salon and spa back there, that I know nothing of other than they did the make-​up for a friend of friend’s wedding (and it was extremely Barbie Princess Time, if that’s something you’re interested in.) Also there’s a small children’s department on that same level.
But my favorite floor is the third. There’s a pretty dress that I’ve gotta have on nearly every rack. The women’s department is the entire third floor. And if there’s something else up there, I’ve been heavily distracted for the past 11 years.

When this place has specials boy do they have specials! 35% to 65% off on clothes!
The employees here are very attentive and helpful! …most of the time.
I went for some aftershave a lady suggested I get. She gave me a free sample. Upon my return. I couldn’t remember the name. So I described it to the current lady working the origins counter. Needless to say the lady did not know the product that I was talking about. So she ended up giving me a preshave oil and that was not right and my neck broke out. If you work in a section of a department store you should know your product. Obviously the second woman who I asked to get me aftershave did not know her product. When I called back and talked to someone else they knew exactly what product I was talking about so I came in a couple days later and received the ‘fire fighter aftershave’ from origins. So far so good !

Love the spa here

I looooooveeeeee Dillard’s. To me, it’s like a step up from Macy’s, which I like as well.
Dillard’s has housewares, like coffee pots, bedding, towels, etc. but it’s not a very large selection and I actually still go to Macy’s for all that. But this review is about Dillard’s!
What I love about Dillard’s are the shoes and wear to work dresses. I am obsessed right now with Gianni Bini shoes and clothing. I have about 6 of those little green shoe boxes in my closet (and growing). One pair, that I especially love, are 4-​inch pumps of grey satin with beautiful black lace stretched over them. They’re lovely and they’re a huge hit every time I wear them. I had to order them from the store to be delivered as they never really had them in the store. The first two pairs came with a tear and I was getting discouraged but the third pair was perfect. I was refunded shipping and ended up with free shipping for the shoes and the shoe dept employees were very helpful. I love them. They were worth it.
I also love BCBG and Antonio Melani. They also carry Calvin Klein and Ugg.
I always have to stop in here and look at the shoes. When they have their semi-​annual shoe sales I’m in heaven. You can get great shoes at a great price if you are willing to brave the masses and spend some time digging around…
I’ve gotten a few nice wear to work sheath dresses from this store also.
It’s a must for me when looking for a new work or dress outfit or pair of killer heels.

This place has great stuff, but I will agree with a majority of the other reviewers that the lack of cashiers is annoying.

BCBG was the reason I ventured to Dillard’s, even then their closet sized collection left something to be desired. On one of my visits the line was an eternity so I went over to the swim department to check out, the clueless attendant wasn’t sure if BCBG «got points» or «commission» so made me walk all the way back over to the BCBG department. The girls didn’t know of any points, they are just cashiers…
After the new moon I finally decided to come back to BCBG, picked a nice little $ 300 outfit out and low and behold the cashiers are no where to be found… well thats funny they were here a minute ago setting up movie dates on the work phone. So I walk over to the tacky Jessica Simpson department to tally up.
The Jessica Simpson does not have the device to take off the theft sensors so we have to walk back over to BCBG to ring up. ABSOLUTLY NOT! IM GOING TO NORDSTROM’S

Kind of wish they had more cashiers around instead of us trying to hunt someone down to pay for expensive items!

This Dillard’s is the best in Hampton Roads when it comes to Juniors clothing, contemporary stuff like BCBG and shoes. They have the biggest selection and everything is nicely organized. I went shopping last week with some birthday money and hit up Dillard’s at Lynnhaven and Greenbrier. I struck out at both places. Since I work near MacArthur, I figured I would give it another shot. I found tons more to try on here. I walked out with some new outfits when I couldn’t find anything I liked at the other Dillard’s stores to even try on. I’ll stick to this Dillard’s from now on.

shopped in the domestic department at least 3 times never had anyone help us. If your looking for something you gotta find it yourself. The employees are too busy talking to each other at the register. Horrible service. Good luck shopping