Nordstrom

Upscale brands and great service!
This will be a short review because the story is simple. Fabulous and fun. Great brands, wonderfully arranged between men’s, women’s, children’s and accessories, etc.
Three floors full of shopping love. I even ate in the café. Enjoy!

This is the smallest store I’ve been too. Just looks bare they don’t have anything! The handbag selection is terrible. No Stella no Celine nothing. Costumer service would be great if they had people working there.

I used to shop at this store a lot but over the years they have gone down in variety. I couldn’t find anything I liked which is rare.

I enjoy shopping here from time to time. And those times are during triple point days. So yeah, if you have a Nordstrom account rack up them points… very necessary. Those points can turn into cash money honey!!! But if you do not have an account, when Nordstrom has a sale, they REALLY do have a sale.
Don’t let the name or high prices scare you. Trust, they have bargains throughout the store.
I brought my daughter (size ¹⁰⁄₁₂) a North Face coat for $ 65 (and 25% off of that)… can you say deal!!?
I love the children’s shoe department too! You can find Tom’s, Steve Madden, and Hunter brands in all sizes. And if the size is not available check with an associate and he/​she can immediately check online for the requested shoe and get it shipped to your home for FREE!
If you need assistance, an associate is only a few steps away. Because trust he/​she saw you when you walked into their department. As a result, I believe the employees work off commission, so let them help you — it’s worth it especially if they know their department! Save you time!
Also the return policy is easy too. Most times no receipt is needed. For example, a pair of UGG boots I had for about five years, (worn out and all) took them back and got a fresh pair!!! Yeah — try it!
I’d recommend you come here just to see what they offer. Don’t knock it until you try it!
You can shop around with ease; meaning it is not crowded at all. Well unless you visit the MAC (makeup counter) counter (1^st floor) or the shoe department when there is a huge sale. It can be a bit of a wait for assistance during those times.
But take your time, browse through three floors by taking the escalator or the elevator (I believe one is inside) located inside the store.
The café located instead the store on the 3^rd floor has yummy eats too!
Shop & Dine…
Now the pictures I have below are from the holiday party (held annually) Nordstrom hosts for their elite level shoppers. Besides those triple point days, I always look forward to the holiday party! Such a good time —
Shop, eat, drink (spirits), live music — always a great time! The party is held after hours and is always on a Sunday.
Have fun :)

Average selection for a clean, bright and kid-​friendly Nordstrom with no sales in the men shoes and dress shirts, no all black waist band bag available in any departments.

Small store. Does not carry Nubian Skin undergarments. Meh…

Although I have been a long-​time fan of Nordstrom, I have experienced deteriorating customer service at this particular location over the past few years. Associates are lacking in product knowledge and overall ability to provide quality guest experience. As an example, I recently made 3 attempts I made to get fitted for Hunter boots. The first two times I was unable to find anyone interested in helping me. The final time, after I had done some research on the Hunter website, was to get further clarification on style and fit. When I found an available associate, he was not knowledgeable about the product and, ultimately, I purchased directly from Hunter. Also, of note, the selection at this location tends to be limited. However, I have overlooked the lack of customer service time and again for the sake of convenience, but I am unlikely to return to this location. It’s simply not quality and I’ll spend my money elsewhere.

Love this place. I most often get soup and a salad. The stand outs are the she crab or tomato soup and the Caesar or strawberry salad. But the last time I was there I had a really delicious salmon filet which was cooked perfectly. It is easy to get to if you park on the fourth level of the south deck at MacArthur Mall. Drive all the way to the back and go down the stairs. Yes you have to pay a dollar for parking but it is worth the convenience for great food in downtown Norfolk.

If it weren’t for Nordstroms (and pottery barn), I probably would never go to McArthur. Not only do they have outstanding customer service, but I always get the BEST deals on everything I buy at Nord’s, especially online. I purchased a pair of Vince Camuto & Enzo Angolini boots for only $ 150 for two tonight!!! In the past, I have purchased Sperry’s for my entire family, they’re a steal here especially when they have their end of year clearance. They also have a large Marc Jacobs selection. Other deals I have noticed have been in the men’s department. Their clearance racks are terrific. Although it’s a credit card, I love that they pay you for shopping there with Nordstrom notes (store credit that you can accumulate from shopping) if you have the Nordstrom card. I’m also a BIG fan of their café on the 3^rd floor, particularly their grilled shrimp and corn on arugula with fried polenta.

Upscale & so beautiful! I love this store; it’s one of my favorites when coming to MacArthur Mall!
Went today for a bit of Christmas shopping with my mom, and we both agreed that their Christmas decorations are so beautiful and classy.
This store was the place I purchased my first MAC product (years ago, whenever it was that they built MacArthur.) The MAC counter is forever busy, good for business, but sometimes a long wait to be helped can be annoying. Not anyone’s fault though.
Choices of apparel, shoes, cosmetics — excellent and definitely on the higher end. Some of the stuff — you’d find at other department stores, some you won’t.
It’s the only local department store that sells Marc Jacobs/​Marc by Marc Jacobs handbags/​purses, & wallets, (other department stores do carry his watches, but not handbags.) Same for Tory Burch, this is only local store that sells TB purses.
I do miss the piano & the pianist that used to randomly play as customers shopped.
Again, I love this store! (and the Nordstrom Café too, but that’s another review.) :)

What’s not to love about Nordstroms?
Excellent, upscale shopping. I typically only come here for their shoes, handbags, accessories and BEAUTY sections — which are all on the first floor.
Customer service is OUTSTANDING. I have never had a bad experience with any of the sales rep, although a few can be a little TOO pushy (but they work on commission so that comes with the territory) and I have a few go out of their way to assist me.
They have a great big sale twice a year. The key to finding bargains is to scout out what you want ahead of time and then go back before the sale and be ever so nice and have the salesperson put your items on hold for and then you breeze back the day of the sale and pick your items up. This method also works for when Dillards has their big New Years Day sale. Also, a couple of times during they year they will have a serious clearance sale going on, this is when I rack up on shoes (shoe love here!) and the prices cannot be beat.
I absolutely love their beauty section. Here they have some brands that other department stores don’t have locally, like Laura Mericer, Bobbi Brown, Smashbox & Mario Badescu for example. So it’s nice to be able to explore those counters, if you’re into beauty and skin preservation like I am. I also like their fragrance section.
Once a year they have a private event after hours with heavy hors d’oeuvres and wine and you get to see all the new fragrances that are coming out and you are able to purchase them at a discounted price before they are made available to the public. Lots of great perks they have for their customers, I love Nords. Lifetime Nords shopper right here!

This is definitely my favourite store in MacArthur Center, simply because of the high end brand. I surely assume that its neat and tidy. Store looks fantastic and well — merchandiser. Everything is place in order.
This store reminds me of Gallerie Lafayette in Dubai Mall, United Arab Emirates. Though, Nordstrom is quite a bit smaller but one thing they have in common is the restaurant café.
If you’re tired of shopping around the store, there is a coffee shop inside were you can relax and indulge in some sweets.
The customer service is beyond standard and the staff ensures that their guest enjoys their shopping experience.

I have mixed feelings about this Nordstrom. I have never had a bad experience and all of the employees have always been extremely helpful. However, their selection is really not up to that of other Nordstrom stores. This is a small, small one. Don’t let the 3 floors fool you. I have been in some Nordstrom stores that are literally 5x the size of this one. They also don’t carry a lot of the popular brands that I go specifically for (Tory Burch in particular). I just wish they would expand the size of this anchor store because it would do even more business! Still like this place though!

This Nordies keeps losing stars from me. It used to be my favorite store in the area but…
I’ll start with the positives: lingerie department, Nordstrom café (namely the grilled shrimp and corn salad, when in season, and peach ginger tea!), makeup and perfume counters, purses, accessories and the shoe department (sometimes).
Negatives:
1. Cutting the piano player was a bad move.
2. They stopped carrying dresses in the Encore department. It’s so not cool that because I’m plus size I must go online to look for a dress and wait for it to be shipped hoping it fits. GTFOH! The Encore dept carries clothes that are a bit dowdy but you can usually find a few nice pieces.
3. Every time I’m in the store I’m asked if I’d like to sign up for their store debit card at each register. Ugh I understand the perks but I’m not interested. Respect that and don’t repeat the spiel again. Please.
4. I know some of the associates that have been at the store forever and some new hires that are wonderful but sometimes I don’t get the level of service I expect from a Nordstrom. We all have off days but it happens more often than not now which is sad.
I hope they get back on track.

I really like this Nordstrom, it’s very clean and classy with tons of really pretty clothes and shoes and workout gear. I got some lovely cashmere gloves here last year on sale after the winter season for around $ 30. They carry some really nice brands that you aren’t going to find anywhere nearby unless you drive all the way to Tyson’s in Richmond or somewhere in Maryland such as Black Halo, Kate Spade, Frye, etc.
I purchased a nice Black Halo Jackie O dress here and LOVE it — I’ve worn it to two weddings and always get compliments from complete strangers whenever I’m out and I recently purchased some Frye boots that had a scratch on them and returned them. I had no issue returning them and they are shipping new ones to me from their warehouse at no charge.
Shipping was fast (this happened yesterday at 5pm and I was notified today they have already shipped via email and was provided tracking information).
Parking is easy in the covered garage for MacArthur Center and they have a little Nordstrom café area for coffee and snacks.

The combination of MacArthur Mall which I adore and the only Nordstrom in the area make this a winning combo for Hampton Roads. A shocking development for me is the live pianist being scrapped from the store. I am unsure if this is just Norfolk, or the entire chain. They took something completely unique to the retailer that provided awesome branding and yanked it away. Not a good idea in my opinion.
On this day I found the store to be tidy and displays that I passed well organized. There has never been a time that the store did not present well.
I often find myself looking for shoes since there selection is very solid. But don’t forget the online catalog from the retailer has more, free shipping and at times you can find a better deal. I have found the sales people to be courteous and knowledgeable when it come to their products. I never mind paying more for the quality brands which they carry and usually feel like it’s worth the extra.
On a recent visit after Christmas my daughter was looking for the ever popular UGG boots. We spotted them on display, looked them over and she decided what style and color to try on. The third floor kids shoe department had one customer who was checking out with no other floor person in sight. So after waiting around five minutes and in disbelief with Nordstrom’s usual high standards I went over to another department to ask for a manager.
Within seconds a floor person appeared out of thin air asking if they could help us. She measured my daughter’s foot and was very friendly and great with my little girl. I was pleased the interaction and level of service. However, the delay was a discouraging.
I will continue to come back to Nordstrom, but must say customer service was a let down on this visit. Also, the lack of live Christmas music that usually permeates the store was a disappointment too. Wake up management in Norfolk, Va.
I am closer to a 4, but feel like a 3.5 for this experience.

The grand piano and pianist is gone! How do they not know that the live music is what made this poor excuse for a Nordstrom feel slightly elevated?
I visit Nordstrom for the selection in dresses. It’s mighty. Also trendy designer iPhone cases are always marked down. Tory Burch, Marc Jacobs, and Kate Spade. And most of all, Nordstrom’s women’s lounge aka the restroom is clean and spacious.
Other than that, I only hit this store for its half-​yearly sales and the ginger peach iced tea in the café.

I am waiting for the day that this Nordie’s catches up to all the other Nordstroms in terms of the variety of merchandise. I’ve been to Nordstroms in San Diego, D.C., Maryland, L.A., San Fran and this Nordstroms has a lot of growing up to do. It’s sad when I would rather wait and go to the Rack in Potomac Mills instead of come to this location.
As far a customer service goes, I’ve had a lot of hits and misses. The lady who hopefully still works in the baby/children’s department is extremely helpful and sweet as well as the young asian girl who works in handbags. I am almost always ignored or shunned at MAC and it’s also hit or miss at the Chanel counter. Saavy used to be a lot more helpful when I was skinny but it’s now a ghost town when I come around post baby weight. Speaking of baby weight…
I still have to have lunch at the café. That’s next on my list and I will get to it eventually… I really hope it doesn’t disappoint because every other Nordstroms Café have been yummy!

The highest end department store in our area. The only place I can get a quick fix of designer luxury. They have a good makeup selection and I mainly come here for the Marc Jacobs handbags and the Chanel makeup counter. I wish they had a higher end selection of women’s clothing and shoes.
Compared with other department stores in the area, this is the nicest one. Compared to other Nordstroms around the country, this one is lacking. No designer apparel or shoes. Marc Jacobs is the highest end designer in the handbag department. You will have to travel to the Saks Fifth Avenue in Richmond for anything better, but I would recommend Tysons Corner for the ultimate shopping experience in Virginia.

This Nordstrom is pretty fancy. It’s one of the things that makes MacArthur Center stand out from other malls in the area.
Nordstrum is defintely the high end as far as department stores go and I don’t think there is another one anywhere nearby.
Don’t go there on a budget. Go there to drool over the designer duds and loiter at the MAC cosmetics counter. Not that I do that or anything. Ahem.
I bought my wedding dress there — I wore a regular evening wear dress not a «wedding gown.» I searched and searched for something and finallly found a cream colored full length drape dress in their dress section for around $ 300. It was beautiful (still is, in a bag in my closet).
A lot of times they have a piano player tickling the keys in the main entrance way — which just makes me feel like I’m in NY.
The café is good too.