Go there occasionally. Can’t seem to find anyone to help me most of the time. When I bought a runner for my daughter, she did not like the one I picked so I returned it. I was going to exchange it for a different one. Since i had a 50% off coupon, I asked if they can do that on the exchange. The cashier asked the manager. No! Not too great of customer service.
L M.
Évaluation du lieu : 2 Normal, IL
Came in today to buy a simple item. After wondering through the store hoping to find an associate to help — I finally waited in the checkout line to ask for placement of the item. She kindly directed me to the back of the store where I found three«floor» associates having a water cooler conversation. I asked one of them if they could further help me find the item… The one who answered just said«No. We don’t have that.» No further direction to where I could see the selection they *did* have to choose from. After walking away from her — I finally found the section of the store I was looking for. By the way, you *did* have the item I was looking for, but because of your rude associate, I’m taking my business’s elsewhere.
K.c. S.
Évaluation du lieu : 4 Hudson, IL
Custom framing department does an awesome job. I’m not sure about the rest of the store but definitely check them out for your framing needs.