AT&T

Had a bad experience here.
Went with my girlfriend because she was having phone issues.
Even though it’s her phone, the salesmen for some reason, would only ask me questions. I would turn to my GF and she would answer, and he would still turn to me and ask me something else about HER phone.
Weird, but whatever. Then he proceeded to lie to us saying that her phone’s 1 year warranty was expired.
Went to the AT&T store within the HIP mall and found out that her warranty doesn’t expire for another week.
Thanks for wasting my time.
Pro: they were more than happy to open the door for us. They did a great job doing that.

The employees here beyond stupid. Att just lost another customer because of poor customer service. All I get is the run around here. They run up to you wanting to help but once they find out you’re there for an issue instead of a sale they try shrugging you off. No manager on site. How does att let this happen? Sign up for Verizon instead. You get what you pay for.

I had a horrible experience with the att store across the street from the mall that left me in tears. I was seconds from switching carriers despite being with att for 9 years. I went to this store and the manager Kevin was amazing he addressed all my needs went over and beyond to make sure I was completely satisfied and kept me and my 6 lines with att. Don’t go across the street walk in the mall they put customers needs its not only about numbers at this store. They care about the customers!!! Keep up the great job guys!

To clarify, as some others have, this is not the store in the HIP, it is on the east side of Harlem, in the separate shopping plaza.
My issue here is with customer service. Even with the caveat that we came during Christmas shopping season, our wait time was still over a half hour just to be seen. Worse than that is the inconsistency of what one rep says and what the next can do.
Our task? Simple. Move my wife’s Sprint phone to the our AT&T family plan, and order two new phones. This took the rep another half hour to accomplish (I will remind you, there were no phones to set up, as we had to order them).
I came back a couple days ater with the new phone to get it transferred over. Different rep. Totally confused on what was going on, was half ready to put my wife’s number on my phone. Another hour of a day wasted on waiting for service then waiting for the rep to swipe through screens. Despite what the first guy said, all they can do is transfer contacts, not everything.
A week after that, my wife’s phone arrives, and she goes to get it set up. The rep tells her she can’t keep her old number, in direct contradiction of what we were told, and what we wanted. I told her to skip it, and we’d get it done later.
A trip to a different AT&T store (in Crestwood, if anyone’s interested), and half the time, everything was done simply, efficiently, and most importantly CORRECTLY. So AT&T can do it right, but I won’t be returning to this store.

Customer Service at this location is optional.
My spouse and I went in looking to purchase two phones. Sylwia was very sweet and did her job, with limits. She did not offer to port over my contacts or photos or even show me how to use my phone even tho it was my very first smart phone. Also, she was somewhat pushy about selling me a tablet that I told her more than once, I did not need.
We were totally profiled! My husband spoke to Rich and asked him about upgrading his phone, pay attention bcs here is the kicker, Rich wanted to talk my husband out of the unlimited plan that he has that AT&T no longer offers and sell him a 3G plan FOR MORE MONEY. This white boy just thought that we were stupid! Then, during my time spent at this store one of the employees some ghetto fourty something; hoodrat was talking smack and making indirect comments to my spouse and I. Her name was ALEX. I get the open floor, atmosphere but they are listening to your conversation the entire time its awkward and very uncomfortable.
When I called and spoke to the store manager. Anselo (something like that) I realized that the problem started @ the top. He could have cared less! He did not offer to take something off of my bill, or to port over my photos. He is sadly used to sub par customer service provided at this store.
Don’t do it, there are plenty of good stores that will not insult your intelligence, offend your basic common sense, and talk sh*t to you while you are there .
Long story short when my man asked Rich why he would buy something so cost inefficient, he got nervous and started to mumble and told us that the iphone 6 would be on sale after the holidays that we could BUY IT SOMEWHERE ELSE, and then they would connect it to our account. This is a phone store, why would you tell the client something like this? He never gave us a reason or a logical explanation as to why he was offering something that made absolutely no practical sense for us to purchase. He thought that we were not intelligent enough to see that he was offering us something counter productive.
I know that the employees have quotas and goals to meet but this is not the way to retain good customers. We went across the street inside the mall (AT&T call phone across from the Children’s place) and were treated way way better! They gave us a better price on the screen save and case.

So here is the story… I got my brand new unlocked Iphone from Apple Store last month and it was working perfectly fine till last Friday when out of nowhere I’d started getting troubles with cellular data.
On this Saturday I called ATT customer service and they couldn’t help me and they sent me to Apply Technical support.
Apple said its my carrier problem so they transferred me back there.
ATT said that I need to go to ATT store and get a new SIM card (cause mine didn’t support LTE; was from my old 4s).
Stock in a traffic I drove to ATT store and got there 10 min before they close.
Steve asked me if he can help. I explained him the whole situation. He was trying to help me really hard even if the store technically supposed to be closed. He found that the phone was alright. He gave me a new SIM card but it still didn’t seem to work properly.
He didn’t give up. He called ATT Customer Service for me and explained the lady what’s the problem. They both helped me and made my phone work in LTE and fixed my data problem.
But I can honestly say that Steve went an extra mile to help me.
It’s a second time when I went there to get help and I can really say that those guys really know what they are doing.
Great service! Steve is the best! Wish you to be lucky enough to get his help one day! Really smart and nice guy!

After a long wait, I was helped by Jeff. I went to pick up my new iPhone and to have it activated. He had issues activating the phones. Phone was finally activated but later that day discovered that my data plan was removed by the same store rep. After a couple calls to AT&T customer service the data plan will be restored but can take up to two weeks. Now I have an iPhone 6 which can only be used for calls.

If Steve Kulis is not a store manager by the end of the month, I will know upper management (Giovanna and Arsenio) is not doing their job. I was former manager of the year for Hilton Hotels. I know customer service when I see it and a lack thereof. I do my homework. Now go do yours and promote Steve.
He did and said everything I would do as a manager. He was not pushy or over aggressive. When the phone I wanted was out of stock he lowered the price on another one to keep the business. He secured two contracts.
While I am very happy with the product and service. I will be contacting you on an interesting experience I had when I took my new shiny LG G2 to six flags last week.

Just to make this clear this is for the
Store that is across the street from the HIP there is a lady named Vanessa who was about as rude as they come. Tried to sell me a 450.00 program I asked why wouldn’t I just but the same service for 200as they offer not only could she not answer me she then proceeded to tell me that they didn’t have the phone that 15 min prior on the she confirmed YES we have it. I went across the street got the deal they offered without the hassle.

this review is for the store inside the HIP. They insisted to get me out of my unlimited data plan which is no longer available with ATT by promissing me that my bill would be lowered and that there were some discounts only to find out, later at home ewhen I read the fine print that that was not the case. Luckily ATT customer service was able to get my unlimited data package back the next day!

Just to be clear… this review is for the AT&T store across the street from the HIP… next door to Potbelly’s.
I purchased/​upgraded phones for my son and myself last November and went with my mom yesterday to get a new upgrade for her as well. They were a little busier in November, but I was greeted right away when I walked in the door, they asked me what they could help me with, took my name, and told me it would be about a 10-​minute wait. I think I only waited about five minutes when one of the sales reps came to introduce himself and help me. He was very knowledgeable about the phones, very polite and conversational, and was able to get through two upgrades rather quickly.
When I went with my mom yesterday, we were greeted and helped immediately. Again, the sales rep was able to help us quickly and knew what she was doing. I’ve had no issues at this store and I’m starting to prefer it over the one inside the mall simply because the mall store gets way to crowded.
They’ve been courteous and helpful with our upgrades. I would recommend them for yours.

Worst location I have ever encountered! no one says anything when you walk in the door, no hello or anything. No one tells you that you have to sign in when you walk in to be helped so you waste 10 minutes standing around looking like an idiot. Customer service is obviously not something they hold in high regard… makes me want to walk away from AT&T completely.

I’ve asked them a couple times a year while I pay my bill, every year to please correct the spelling of my last name in their system. And they say it’s done. uh huh. I’m SICK of getting mail with my last name all jacked up. SICK OF IT!!! Disrespectful cell phone service provider.
Also, their commercials are full of lies. I get no bars, no reception and dropped calls all the time so I don’t know what their commercials are talkin about.
Cool phones though… probably how I’m suckered into signing on another couple years onto my contract.