Forever 21

Most of the employees in this store are unpleasant. Even the manager gave me attitude when I asked if she could check if they have the shoes I wanted at a different location. I keep shopping here because it’s the closest forever 21 to me but I try to avoid talking to the employees when I go there. This store is small compared to most forever 21’s.

BAD CUSTOMER SERVICE. girl at the cashier gave me so much attitude.

I shop here at f21 all the time. But customer service is awful. I went there last time and one of my bikini tops was missing straps. I went today and tried to buy some clothing and get the missing straps at the same time. Two of the employees told me that i need to tall to manager. I went to the cashier to pay and told her if she could do something about the missing strap, she told me she cant do nothing and told me the total how much i owe her for the items. I was not happy with the customer service i was given so i did not bought anything and she told me she dont careless. She was very rude and she is the manager. The worst experience ever. There are plenty of people who needs job. these people who hate their job and hate customers should not be working. Will never go again.

The store was in a little disarray… I’m assuming they were still recovering after Black Friday.
I always find that associates here aren’t the friendliest, but they’re nice enough. No qualms here!

They had a nice plus section. The best I saw at all the stores I visited. However, they had no guys section. The girl that checked me out was extra friendly too. If you want more info on my feelings please check my earlier review. :)

This store looks as though it was recently remodeled (it’s been a while since I’ve been here), but it still looks very much like a thrift store. It is very difficult to find anything, although they attempt to group items by category (florals in one section, crochet shirts in the other). The fitting rooms are pretty nice, though. If you are looking for a decent selection, you’re better off driving out to the Woodfield location.

This location is much smaller than alot of the other Forever 21’s. Located inside the Harlem & Irving Plaza Mall (HIP), you don’t have to worry about parking. The parking lot is pretty big and there’s 3 floors of parking available.
The selection of merchandise available at this particular location is reduced in comparison to others. The only reasons for me ever coming to this location is purly because of convenience since it happens to be the closest Forever 21 to me. The pieces they have are either horrible or awesome. They’re either really boring, or really flashy. I never really necessarily loved Forever 21 because most of their clothes rip easily. However, if you search long enough, you’ll find some clothes that can be re-​worn.
The only reason I give it 4 stars instead of 3 is because of the awesome customer service I recieved a few days ago. I came in here on Thursday, Dec. 30^th and was shopping for my New Year’s Eve dress. It was about 8:30pm and the mall closes at 9pm so I was in a frantic hurry or suffer the consequences and be stuck wearing a dress I already had. I immediately started picking out some dresses and as I wandered towards the back I asked one of the girls if there was other dresses available. She directed me to the fitting rooms and told me the girl in charge had more available in the back since everyone was trying them on. I went and the girl there (too bad I can’t remember her name) told me to help myself and pick out whatever I wanted. There was about 4 racks to choose from and I only grabbed about 2 more dresses since I was in a hurry. I found this awesome leopard-​print dress and then asked her for help on finding a shawl or something to wear over since I was gonna be outside part of the night. She walked with me all over the store picking out several different sweaters/​shawls and eventually I really liked one of them. I was very pleased with my visit. I was able to find a dress and shawl to wear for New Year’s in about 30 minutes and spent about $ 35 total. What a bargain! The dress & shawl are really cute and good material that don’t rip easily. Too bad I don’t remember the girl’s name because she was extremely helpful and friendly! If it helps anyone, she’s short (about 5′ 3″), thin/​toned, and has blonde neck-​length hair.

Though this Forever 21 was recently renovated and just re-​opened, it’s still smaller than most and has far less merchandise. While it’s a major improvement over the old space, this isn’t a Forever 21 you actually make a destination. Rather, you stumble upon it like I did.
My goal, when perusing the oh-​so-​frightfully messy racks of F21, isn’t to find young club wear but to land upon the rare vintage-​y looking frock or cool waist-​cinchin’ belts. And that’s happened on occasion when I put a little time into my soul searching at the big stores on Michigan Ave. But, really quickly I learned that it wasn’t going to happen here. What’s up with the meager selection? Why put money and time into a massive overhaul when the goods aren’t up to snuff? And, I noticed that quite a bit of the merchandise is already snagged or torn. Ready to wear fashion? More like ready to tear.
Get with the program, F21. Just because you’re not on the Mag Mile doesn’t mean suburban dwellers don’t demand the latest fashions.

I usually get a ‘hello’ when I first walk in. Usually. That’s fine. No one ever asks me if I need any help or tries to push shit off on me. That’s also fine. And… I enjoy their decent to good jewelry selection.
That’s it as far as pros.
This place is always a mess. Stupid, crazy people (some teenagers, some older) come here and just trash it up. They come from two walks of life: the suburbs and the crowd that used to go to the original Brickyard before it closed down. If you’re in your mid to late 20s (or older), you know what I’m talking about. So yah… trash. Jewelry is tangled up, clothes are on the floor, a stupid mother and her ugly, slutty daughters are taking up the entire mirror… I mean COME ON! No amount of Forever 21 merchandise is going to land your daughters husbands. They’ll be lucky if they don’t come home with STDs looking as hookery as they do. And they’re only 15? Yah, they would be. But seriously folks, messy. Very messy.
I stop in to scope the accessories whenever I find myself at this mall. I never stay long, though. I’m over this joint after about 2 minutes.

Places like this make me feel 90 years old. When I came in today just to look, it was full of teens and young adults tearing the place apart looking for the latest trendy thang to wear on that hot date. I got kinda nervous that I was gonna get run over or something!
There was some cute things there and I did like the accessories, but most of the stuff was really not my style. I do know that I would have LOVED this store if it had been around 20 years ago. Yay, I just gave away my age!

Trendy clothes for really affordable prices. Quality wise, it’s a hit or miss. I’ve had things that have fallen apart in the washer and blouses that I’ve had for years. I agree with Jenna G., that I prefer HIP’s smaller store. It’s easier to navigate and isn’t as overwhelming. Usually there’s a long line to check out and it’s apparent that they need more cashiers.

One of very many I venture in to to find a cute, cheap little something. Forever 21 is the place to try out trends without having to spend major $$$. As you may know, every Forever 21 is overwhelming to the senses. The one in the HIP is actually fairly small, and in a way, helps me concentrate on finding something without going crazy.
And I try to come in the mornings on weekdays, when there aren’t tons of loud, teens looking around complaining about how fat they looked in that top.
This location is usually fairly organized, though I’ve never seen it UNorganized because I refuse to go here during peak hours! The staff is okay. There are never enough cashiers. And their return policy is complete crap. EXCHANGE or STORE CREDIT ONLY. JEWELRY and SALE ITEMS are FINAL SALE. However, I did learn that if you buy something from
and are unhappy, they do accept FULL REFUNDS.
People complain a lot about the quality, but honestly if you look well enough, there are some good pieces that WILL stand up to WAY more than just one or two washes and wears. I will so NOT spend $ 98 on that Spring ’08 BCBG top when I can find it for $ 23 at Forever 21.