hhgregg

A hispanic female manager by the name of Maira who works on Sat. showed to be truly unhelpful and rude.
I was at the circle desk and required assistance with a return and all I received after waiting 15 min. was «I can’t help you «GOODBYE ! I spent close to 3k on ay HHGREG acct 2 months ago and this is the treatment given to me.

The customer service is fantastic. I had to exchange a TV I wasn’t happy with and the manager was very helpful. I found a television I liked that wasn’t in stock and they were able to order it for me with next day delivery. The whole process was super easy and everyone was really friendly and helpful.

I would like to compliment Christina who was most helpful to me with the return of a refrigerator that did not cool or freeze, and to exchange for a more efficient one… The manager there the day before could not do it or even return a call to me when he said he would… Thank you to Christina who went out of her way to help, she should be a manager and maybe a raise… She is a very helpful sweet person… Thank you Christina…

I do not know where the negative reviews are coming from but my experience with this HHGregg Store was superior.
I received attentive, professional and very accommodating service from start to the delivery of my new stove. I have absolutely no complaints as I was treated exceptionally.
I will be back!

I when to this store to do some shopping and the employees were playing on their phone Facebook etc horrible service I when to Best buy instead

This store had 4 managers and employees that were stealing internally and also involved with credit card tampering. They were all prosecuted and it was in the papers.
The lead guy Jason Grubbs is now working at Microsoft (520 N Michigan Ave) inside the nordstroms building. I find it horrifying that he wasn’t held accountable and is again in a management position. Beware!

If you value your money and your sanity, DO NOT VISIT this store. The Sam’s Club in Evanston as well as the Target on N. Broadway have lower prices on almost everything! The sales associates are unfriendly and will not listen to you. After telling a salesman (Robert) that we needed time to make a decision, he followed up around and made us uncomfortable. I regret spending my money here and will never, ever purchase an item from H.H. Gregg again. What a miserable experience.

Came here a week ago (Saturday around 1pm) with my parents to help them buy a new tv. Was greeted with smiles while I follow my parents to the tv area. Located the tv they had previously saw online and had a few questions for the associates which I asked on their behalf. Eddy was knowledgeable and helpful. He did not rush us or pushed us into buying a bigger/​expensive tv from what we were looking for. Gave us time to discuss amongst ourselves what we wanted to do and answered more questions we had. We had to buy an HDMI cable to connect the new TV to our directv box and the manager (I forgot his name) gave us 20% off. Which was great. Plus we also have the mail in rebate for a $ 79.99 visa or a $ 100 hhgregg credit.
All in all our experience was nice. We were told that it would be delivered the next day (Sunday) and that we would get a phone call that Saturday night about what time they would come. We got the call around 8pm saying to expect the delivery Sunday between 1130am-​230pm and that they would call 45mins prior to their arrival.
Sunday, 1120am got a phone call from the delivery guy saying that they are on their way and should be at the house in 45mins. I timed them. An Enterprise truck pulls up at 1205pm! Impressive.
One guy carried the tv to our front door. Another had a clipboard with the delivery receipt. They came in, carefully opened the box (I inspect to make sure there’s no digs/​chip on the tv), they asked if I wanted them to install the stand/​connect the directv… I said yes. They had it up n running in no time. I then inspect to make sure there’s no burned pixels on the screen and that everything was ok. I signed for it, they gave me a copy of the delivery receipt and they left. (It may seem tedious to inspect every corner like I did but to be honest, if there was something wrong… I would have no problem telling them to take it back.)

I will start off by saying that the one and the only thing going for this store are the prices of a few items, primarily televisions. Other than that, their customer service is horrible. I used to crack on Best Buy for the having employees that were too overzealous about their individual departments, but now I take that back. HHGREGG has the worst employees in any electronic store I have ever been too. They have little to no knowledge about their products. At least at Best Buy employees smuggly explain how much they know about each product, and which one is better. I’d take that any day over no knowledge what so ever.
I purchased a large TV from them a few months back, and I was having trouble choosing between 2 TVs. I asked the sales person for their opinion, and they seriously dragged me back to the stock room, just so they can read me what was on back of both boxes. How stupid did they think I was that I couldn’t read that info myself? I was asking for their honest opinion, not for them to read me the fracking boxes. Hey, to be honest they could have even lied, but reading me the boxes was just plain uncomfortable and a bit insulting. Not to mention that it shows they know jack sh*t about their products. The only time they showed interested was when they were explaining the extended warranties.
Last week I went in to by my 3 year old son a cheapy $ 100 TV, so he can watch his cartoons. I wasn’t looking for anything special. The only employee available in electronics was this elderly man, who to be honest appeared to have no idea what the hell he was doing. Nothing against the elderly, but this guy was pretty oblivious. I asked him about a particular TV I had recently seen online, and he answered with «why the hell do you want that TV?» ARE YOU FREAKING KIDDING ME!” Then after he finally found the TV, he sat us down by this desk near the appliances, trying to sell us extended warranties like we were at some car dealership. How uncomfortable was that!
Checking out was even worse. I had ordered a blender and microwave online for pickup. Big mistake. It took them like 45 minutes to verify my order, then they carbon copied our card like we were purchasing sofas at a furniture store back in the 80’s. What the hell was that all about?
Seriously though, I tell my wife that we are like battered wives. They treat us like crap, but we always go back. I still think they could gain more from their deals if their employees were better trained and that the checkout process wasn’t so prehistoric.

We love this store. we have always been so satisfied with the customer service. Our salesman expressed a great interest in guiding us to appliances that fit within our requests. Phil was so helpful and gave us his undivided attention. Thank you

Just updating, Abt came out, installed the washer and dryer like it was no big deal. Also turns out that the delivery folks are huge liars, as the stack kit adds no height and the feet are actually removed from a stacked washer/​dryer install. Hhgregg’s laziness, unprofessionalism, dishonesty and poor customer service cost them a sale, a customer and now I will (as evidenced here) let everyone know how horrible they were.

I waffled a lot between 3 and 4 stars. I went with 4 because I would certainly go back to make my next purchase.
It may have provided a lot of pain and suffering, but the bottom line is — I got good pricing.
Me and my husband had been looking into appliances for our new (to us — ie rehab) two flat. We had been to a few places in the city, your big box stores, your smaller local stores. We would always find a good price on one appliance (usually the fridge) only to be gauged on the stove or microwave. We had actually purchased (but not received) a refrigerator from Lowes on scratch and dent sale. I then saw an even better price, on a refrigerator that actually had great reviews. (The lowes one, not so much…). So we decided to stop in about an hour before closing.
Going in, I held my breath. I hate shopping at places where the sales people work on commission.
We were first approached by Kat, she was pretty chill. Doing her job, but not in our face. We were then approached by William. William seems to be one of those high on life people. I’m jealous of those people, I want their life… but they often annoy me when they are my sales people. He wasn’t too bad, would leave us alone when we asked.
Anyway. After being shown some really good pricing, we purchased 3 refrigerators, 2 microwaves, 2 stoves, and 2 dishwashers.
–Now the issues started. We were incorrectly told that we could have three shipping dates and they would all be covered by warranties. We were then incorrectly told that we just had to mail the rebate withing 30 days of delivery, NOT that we had to have it delivered in 30 days.
Both were false. Only one rebate per receipt and they most be mailed within 30 days. AY! Anywho, I called the store (just today, in September) and told them my rebates were denied, explained the story and had the money credited to my hhgregg credit card without much hassle at all. Problem yes, but problem solved satisfactory.
I also had an issue where they called and asked if I would accept delivery on Saturday (I scheduled for Sunday) because it was the last day of the month and they wanted to close out the order. Uh, What? They sort of had an attitude about it. Finally I said, you’re gonna call me and tell me that its best for YOU if I accept a day early? Obviously sunday was better for me that’s why I picked it. After helping them see how it was ridiculous the person on the phone could see how stupid it sounded. Anyway, they offered to upgrade my microwaves (which they already sort of offered because mine were out of stock). Anyway, once she admitted that it was pretty rude to phrase it the way they did I agreed to the saturday delivery… and my microwaves. (which they had offered previously anyway… but whatever).
As far as the complaints about delivery. After rescheduling the deliveries 3 times I learned that the delivery company is subcontracted, they aren’t hhgregg employees. Mine were always more than friendly and efficient, and on time. But I could see the problems the people have as they don’t really have any loyalty to hhgregg.
So, despite my issues with the rebates, and the call about the earlier delivery date. I actually did get really good pricing. Maybe because I bought so much, but its really all about the money.
Worth noting:
I told Kat and William I hated commission sales people and not to play stupid games with me because I’ll just turn around and walk out. My husband still tried to negotiate the price after he gave it to us, but he didn’t budge, I honestly think he did give us the absolute best pricing he could. (Especially after going to countless stores before hand, I had an idea of how much this stuff should cost). Although William helped us the most, because Kat approached us first and helped us off and on, I heard him mention to «put Kat’s name on it too» I don’t know if that means he shares the commission, or at least credits her for the sales too… So many people can be selfish, so I thought this was nice.
Maybe go at the end of the day when everyone is eager to go home, might prevent some of the sales people «attacks»
And with that, my disjointed rambling review is done…

Walked into an hhgregg store for the first time, and immediately regretted it. I was accosted by not less than six individuals, all who I would describe as «overly helpful.» It’s an electronics store. I’m here to browse, see your selection and take that into account when I’m ready to purchase something.
This is an unacceptable relationship to the kind and helpful folk at hhgregg. They followed me, hovered over me and would not leave me six feet of personal space. After a few minutes, I lept for the door. And was CHASED by a sales associate, asking if I found everything OK.
No, I did not. I found myself smothered by khakis n polos. I did not even have the opportunity to see their selection of speakers or flat screens before I was too uncomfortable to even be in the store.
Maybe it was a slow day and the manager yelled at everyone that morning for slow sales. I don’t care. Smothering your customers is not how you get business.

When I heard that a new electronic store was coming near the Harlem Irving Plaza I had to check it out. I finally decide to check it out, and you can definitely tell it was a new store as you had your bright lights shining in upon arrival as well as an assortment of employees waiting to ask if you need assistance every 35 seconds. I decided to just browse around and noticed that ultimately, this store is rather empty. It’s a large store, but they try and pad the store up with just putting tvs all around the walls of the store. Yes there was a nice selection of TVs but that just seems a bit excessive if you ask me. Not to only mention that, but I overheard an elderly couple trying to pick up a laptop and there was a sales person adding on numerous amounts of unneeded product to them such as a malware/​spyware scanner, when they were already advised that they had a program that would come with the computer that provided that service! The prices were a bit outrageous, and stepping upon the appliances department I was bombarded with sales people, made me feel like they were trying to get me to buy a car! Overall I felt completely uncomfortable in that store. I understand that the sales people work soley on commission here, but don’t chase me down while I’m just looking around!

I just wanted to warn everyone about this particular store’s poor customer service and their lack of communication between departments. After buying a new television and scheduling a delivery date, they decided to cancel my delivery order the night before because they had a «lack of engineers». (Whatever happened to their next day delivery?) The next day i canceled with HHGregg and purchased the same television from their compeditors. 36 hours later HHgregg contacted me about my upcoming delivery, unfortunatly for them my new t.v. is already in my house. Good luck HHgregg with your future deliveries, customer service and communication. Thanks.

I had the pleasure of being assisted by Stacy, the store manager, this past Monday. Prior to my arrival, I must say, that I was not looking forward to returning a game console, mainly because 1) I wasn’t sure how hard a time the company gives customers about price adjustments 2) I figured being the day after the Christmas Holiday, that the lines would be ridiculously long. Neither of the 2 criteria occurred, only exceptional customer service that was both very helpful, speedy and sincere by Stacy and her staff. Stacy was knowledgeable and in no way rushed my transaction.
As an individual who also works in the customer service field, the service that the staff has been trained to provide was above and beyond exceptional! This is the foundation of a great company in a very struggling economy!
Thanks again to Stacy and her staff!

The first time I went was on black Friday and i was impressed. Found the doorbuster deal I came for and there were plenty of them available. The staff was EVERYWHERE and even though it was crazy with the amount of people, things were still well organized. The general manager even asked me how everything was on the way out. Wish i could remember her name but she was on it. Good job hhgregg!

My tv weighs 200 pounds and is from 1994. I don’t really care, I don’t watch very much tv, and can’t justify buying a nice, expensive tv. I just rehabbed my whole place and moving that piece of crap in my new house was kinda sad. So bf wanted to get me a nice tv for a housewarming/​late birthday gift. Like I’m going to say no. So we compared tons of tv’s at tons of stores. I just wanted to pick one that came with a remote, but I guess there’s this whole process of which screens sports games look best on. Whatever. We decided to purchase from HH Gregg, because they are just getting introduced to the Chicago area, and had some great deals. And the sales people are not pushy at all. Johnny introduced himself to us, asked if we had questions, then left us alone. After looking at millions of tv’s we finally decided on one, and Johnny appeared out of nowhere. Like magic. We got a beautiful, 42″ something or other, and they put it in the truck for us, and off we went into the sunset. And lived happily ever after.