JCPenney

Bought a 10k gold chain for Father’s Day, receipt said I was saving $ 2279.99, Have a price slip on the chain for $ 2999.98. I got the chain for $ 784.79, now the sales rep. said the chain is worth
$ 2999.98, I told her I’m going to get the chain appraise, and I found out chain not worth it’s weight in gold I’m bringing it back, I got the chain appraise, and the appraisal said I paid too much for this chain, only worth $ 250.00, where does the other price come in at. This is not retail it’s robbery. I’m bringing the chain back.

Slow cashier and long Line…
The Cashiers walk around and talk to each other try to offer each costumer new credit card and other unnecessary stuff.
They just wasting people time…
. it was only 5 person front of me and it took more than 45min to get to cashier. It is way out of the acceptable range

Ok so I sent my teenager here to buy some clothes and I gave her my AMEX. I know they are probably just trying to protect me. But they wouldn’t let her use it. Despite my talking to them and telling them I would be more than happy to give any information and approval. I get it… it’s probably their policy.
But what was more annoying was that they charged my card for the items. I have the Amex app and it tells me when a charge goes thru. So they charged me but then wouldn’t let her go home with the items. So I had to drive there with her after work. PAIN IN THE *SS.
Decided against purchasing from them after all that simply because I was upset at the waste of time.
I know… I’m probably wrong here. But I don’t care. I don’t think Nordstroms would’ve done that.

For my first time at this location I was very impressed. They staff was friendly and helpful. My girlfriend and I went into this store to get replacement backing a for her earrings. She had the warranty which was cool. We had went back and forth with another location and the warranty company. So the staff told us if they have then they will make it happen and they did. Kudos to them

Review for Sephora****horrible! I walked in, there was an employee there that took one look at me and kept doing whatever she was doing. I never got a «hello, hi there» i had to hunt her down to get some help! Then when I was ready to check out she took a few mins to get to the cash register and when she finally did, she told me to hold on cause another customer had a question! Really? I’m in line ready to pay and she disses me for someone else who couldn’t wait her turn? Horrible customer service, makes me wonder how many people a day they do this to! Won’t be coming here again!

Fantastic customer service from Josh in customer service on the 3^rd floor. My wife and I had online returns and there were system glitches. Josh was patient through the entire process. It took about half an hour but he was so composed through all of it! Keep it up Josh and JCP!!!

This lady with the glasses and brown hair was so rude to me today associate number 0162. I spent 300 bucks and got bonus cash and with that bonus cash I bought two items that were so cheap and fell apart I wanted to exchange and she gave me such an attitude about the whole thing and kept telling me I didn’t pay any money but obviously I paid with bonus cash so just give me a credit and I could come back another day. No that is not what happened she just kept repeating it until I finally told her please stop repeating yourself I heard you the first time. After this I tell her my jeans are defective I’ve gone upstairs and I got a new pair to change out for them I haven’t even had them for a week and she tells me you need to go get a tag from upstairs … What does that even mean I have brought the same exact item with the same tag with my receipt and she doesn’t understand that I just wanted to exchange it for the same exact item! After that she tells me you took the tags off and I said well I had no intention of returning it because I wore them and the zipper popped off. Maybe because I’m a young woman this lady chose to treat me like crap I don’t know, I manage a retail store and I would never imagine treating any customer this was regardless of age, sex, or race.

This department store is pretty sad. The selection is lackluster, everything is always a mess, their lines are long/​slow and they have one price scanner on the first floor and it’s broken.
The one saving grace is they do have Nike stuff… But wait, their coupons exclude Nike and basically most everything decent they have in the store.

OK, customer service, maybe not so good! They have over 10 year old computers so that equals slow check outs/​long lines. Do they have enough checkers… NO !!! Did you know you can check out in the jewelry department and in the drapery dept. where there are no lines at all (mostly). If they are not busy with customers that have to ring you up in ALL departments; it’s all JCP !!! With that said, you cannot beat the prices and promotions they have when they have them… especially now at Christmas time… such as $ 10 off when you spend $ 25…20% off…$ 25% off at times .and so on and so forth. I was able to use my coupon over and over. JCP for the basics=you can’t beat them and a lot of their styles are pretty darn nice. I never thought I would be shopping at JCP. but I am, of late. No one will know any different that you spent just a few sheckels for your basic classic t-​shirts, jeans, (cool patterned) flannel shirts, cold weather gloves, wool caps, groovy soft shawls, standard black leggings, cozy pajamas, house slippers, every classic style of waffle shirts/​henleys in great colors, socks, GODIVA chocolates for ½ off, the best ugly Christmas sweaters, underwear, jackets, LARGE SIZE CLOTHING, basic cotton/​cashmere blend sweaters, cardigans, (I just got mens puffy DOWN jackets for $ 24) marked down from $ 100 (take advantage of their sales and coupon combinations;… I, m telling you). Then on top of that they have REWARD DOLLARS, it can’t get any better! Yes, be well rested (or take a valium) .know that you are going to be in a store that does not have the best service… if you choose to be a part of the holiday «mayhem» and all the screaming kids… it’s certainly is worth the little money that you spend for the above mentioned items… Have fun
One star less for them not having hired enough employees for the holiday season, especially ones to clean up the messes the holiday shoppers leave behind.

Nice stuff for big guys. Staff is very friendly & helpful. But why don’t they get more registers /​cashiers — I love waiting in 30 minute lines during the holidays. They’re not really setup well for holiday shopping. Is anyone listening?

Update for JCP Glendale. They have moved their
sales to the original location — downstairs. MUCH better service now and if desired, there’s a small dressing room to try on clothing before leaving the store. Good move, JCP.

If you like to wait in line for 30 min only to be told you have to go wait in line 30 min because tis the season for season hires you’ve come to the right place. If you like to look at 5 employees trying to figure out how to move a line of 3 people with 4 registers you’ve come to the right place. If you want to see faith in humanity lost and how co-​workers can mistreat each other you’ve come to the right place and If you have time to waste and want a good laugh once again right place cause this place is a joke. You’ll save more time going to a different JCpenny than coming here

I am definitely a fan. JCPenney is one of the three places I tend to purchase clothes. Service has been pretty consistent in the years I’ve been going to this one. I appreciate many of the employees there. They have been very helpful.

Optical SUCKS. Talked to Sara on phone about an appt. Turns out she didn’t book the appt because she didn’t verify. Insurance, but FAILED to call us z out that. DON’T GO HERE! Super slow srvice too.

First things first, please get raise your security level. My grandma was robbed of her cellphone and cash on Sunday. Apparently the woman at the cash register saw it happening and told my grandma she saw the guys behind her taking it but wasn’t sure whether to act on it or not. I understand she didn’t want to jump to crazy conclusions, but yes ! They stole ! Trust your gut girl !
The security guard was very nice and helpful, however he tells my grandma «yeah this is common here at the northridge mall, happens all the time.»
Me: «…» So level up security wise? Like if you’re aware it happens all the time, get on top of that.
Alright so that second star is for the good customer service, cos each time I’ve gone there it’s been good. Props to the older gentlemen in the childrens’s shoe section, he’s always in a pleasant mood and is really helpful.
Idk if the rest is a complaint of what’s become of JCPenney as a whole. Maybe other locations have better clothing selections, again idk but here it goes. Their clothing selection has become so damn cheap and ghetto. I’m from Panorama city so I know what I’m talking about when I say ghetto. I mean I come to the northridge mall to avoid this sort of style which is usually found at the panorama mall. This is especially noticeable in the juniors section, I mean the graphic tees have messages like «#selfie», «Not your bae», or other dumb sayings. Like I know some of these things are part of the current trends/​fads but the shirts aren’t even cute or funny, it’s all hood status. It doesn’t matter if it has a minion, Disney princesses, or Snoopy on it there’s something swap meet worthy about it, like it’s more likely to be seen at «plaza del valle» in panorama or even one of the stores in downtown’s «fashion district.»
This is really different from the styles they used to sell when I was in middle school. The clothes were department store worthy and were cute. I’m aware trends change but I’m certain looking like a cheap hood queen is not the latest trend, c’mon JCPenney let’s up our class game yeah ?
One thing that hasn’t changed since I was a kid, is the strong foot scent in the junior fitting rooms. Like you guys remodelled it I remember but that foot scent remained. Maybe the carpet needs to be changed or thoroughly cleaned ?
TL;DR ?: Security is weak; Clothing selection is ghetto; Junior fitting rooms smell like feet.

I will NEVER go to JC Penny’s again!!! I walked in and asked a sales person for Women’s pants. She told me that they do not sell women’s pants. I told her that she has got to be kidding. After asking her several times, she finally said that this is the men’s department and women clothes are upstairs.
Then I went upstairs and explained to a salesperson the my Mom is 4′ 9″ and I need pants for her. She showed me pants and I asked for a tape measure to make sure that these pants would fit. She replied that she did not have a tape measure and then she told me to go to the tall women’s side. Again SEVERAL times I told her that my Mom is 4’9″!!!
Very unhelpful salespeople… I will NEVER go there again!!!

If I could give no stars I would. I went to sephora in there and asked if one of the girls can help me she said to me with the worst attitude ever say «well it’s just me and that other girl and we’re closing» THE WORST CUSTOMER SERVICE EVER.

Well I don’t know if I didn’t walk around enough but it was cleaner than macys. For a cheaper dept store they sure do keep it profession.

I would like to see more employees on the floor to help your guests. Especially during these last too weeks. Be better than the other retail giants.
I was surprised that after my purchase that I had to go up to the third floor to get boxes for my gift’s. A recommendation would put boxes on each floor for your guests.
Several deals and sales going on right now. Its probably until this Saturday and another will start on Sunday. Check your Sunday paper for their add.
Many sales throughout the store as I worked my way up to the third floor. Nice displays.

**Review on their Sephora**
OMG, the slowest cashiers EVER.
I mean, I understand that it’s important to converse with the customers and make sure that they are receiving great customer service and all but when there is a gigantic line and only 2 cash registers… it’s kind of necessary to hurry up the transactions.
Seriously, I waited in line for 15 mins and it was so hott inside. The area itself is very small so when there is a ton of people there, it’s hard to walk around and look at things. They might want to consider expanding the area or something. It’s just not enough room for the customers at all.
I would’ve given this place 1 star but I added another star because the associates here are much more friendlier than the ones that work at the individual Sephora stores. They actually go around asking if anyone wants any samples. That’s a first, but I’m not complaining!