Shapes Brow Bar

Never coming here again! The staff is extremely unwelcoming, and when they began working on my brows, they didn’t even ask how I wanted it done (I let it slide assuming they knew what they were doing, which-​spoiler-​they didn’t.) The whole process was painful and left me tearing up. For all the pain, I thought I was going to be left with an amazing result. However, in the end, my eyebrows were two completely different sizes, both of which were terribly shaped. One was thick and had a misplaced arch straight in the middle, and the other was thin with no arch at all. I’m extremely sad because I have been letting my brows grow out, so I could get them done very well for my 18^th birthday, and I made an awful choice choosing SHAPES! I intentionally went here thinking their high prices meant they were better quality than a $ 5 shop on Reseda, but now I am out $ 15 with ugly eyebrows for the week of my 18^th birthday. :(

I am never coming here ever again. I don’t know why I didn’t go to my usual place…
I don’t know what the commotion was with another customer but I feel that it took over everyone in the shop… I thought my eyebrows looked fine when they were done but after further inspection in the restroom, one is longer, thicker and messed up.
Pissed…breath… Phew…
Never again I learned my lesson I’ll be walking around with my eyebrows not on fleek lol.
I’m sure everyone there doesn’t suck at doing brows… But unfortunately I got the one that did super sad face.
Try at your own risk.
$ 11

I have been coming here consistently for several years and have always been happy with the way my eyebrows are done. The reason why I’m writing this review is I went there recently and the woman who helped me was obviously very sick as her nose was red and she was sniffling. I don’t think someone who is sick should be working since they are touching the customer’s face and getting so close to them. The worst part is she cut my lip when threading my upper lip! That has never happened before but now I know that I will not go back again when she is there !

Best place ever! And they have a $ 11.99 per month for unlimited brows! I always go to the kiosk upstairs by pacsun and if you ever decide to stop by there go with Nagwa! I promise you Nagwa knows exactly what she is doing!:D I only go to her and she always leave my brows amazing!

I go here specifically for Renuka. I LOVE the way she does my eyebrows. She works quickly and efficiently. She’s also very polite and doesn’t try to pressure you into buying anything you don’t want to, which makes me more likely to actually pay attention and consider buying their promos. She even does men’s eyebrows well also, especially if they want to just get cleaned up without shaping it too much.

Bought a membership because I love to get my eyebrows done regularly. Well worth it. The eyebrow ladies are sweet, but I do agree they could be way more sanitary from client to client.
One night I came and it was very packed. I signed in (on some stupid, unorganized sheet of paper) waiting for my name to be called. The «receptionist» spent a good portion of her shift yapping to someone on the phone about what days she needed off while the entire place is madness. The eyebrow ladies are just standing around waiting for clients to be called. One lady even leaves her chair to call names while the others just give eye contact to random people in line to come up. I was furious after 20 mins.
One lady realized how upset I was and asked me if I had been helped. I responded «If she did her job, we would have all been helped» so she told the girl she just gave eye contact to, that was sitting in her chair, to get up and replaced her with me. The entire session I had to hear this girl complain to her co-​worker about how the manager told her she better sell 3 memberships in the next 10 mins.
How unprofessional and disrespectful. I’m not sure who hired this girl, but she is a complete waste of space. As a receptionist at a spa myself, I was not expecting to be treated with such a low and unprofessional manner.
3 stars for my eyebrows.

Im literally so furious at myself for letting this get done to me. I wait for 20 minutes and then as im sitting down i tell this atrocious unprofessional lady what i want and then the bitch shushes me !! Like wtf… I was stunned and just laid back and waiting for this horrific human being to finish my eyebrows and i look in the mirror and my eyebrows are so extremely thin ! When i tried to tell her before she shushed me that i just wanted a clean up. I dont have much eyebrows to begin with so it literally looks like i have nothing. I strongly advise you to not come here.

It’s too expensive, but what do you expect when it’s in the mall? I ignored the reviews because I really needed my eyebrows done and most places are closed in the evening. I feel like the star rating was true to my experience.
The lady who did my eyebrows was really fast and missed a lot of hairs. I literally sat in the chair for a couple of minutes.
Just hold off and find somewhere worthy of your money.

There was no long line. The employees were nice. Store was clean. They also did a great job of threading my brows. Thumbs up.

I gave an extra star only cause love coming here for Armineh since she is great but otherwise the wait is TERRIBLE esp today. They are always updating the system, the people have to call the office every time even if you have a membership. The worst there were only 2 girls and NO RECEPTIONIST with at least 10 people waiting. No organization at all…

Horrible experience. Waited for about 15 min. Once i finally sat the lady would not stop talking to her supervisor in a foreign language. She continually stop working on my eyebrows to use her phone .The left eyebrow was shorter than the right. They began to point out my eyebrow and laugh. So rude. I would never go back again. Very unprofessional def not worth it.

They take so long especially the store compared to the kiosk, and on top of it all they always take so long to ring you up if they aren’t doing that they start asking and hassling you about their membership. Out of all the times I’ve gone they’ve asked and even if you get the membership they take so long to still ring you up. Like if we wanted a membership we will buy stop asking. Today I went in and they had let me sit for 30 minutes not telling me or the other customers that their credit card system is down… Hello open your mouth and tell people so that people who do not have cash don’t need to a sit and wait for nothing! She asked me after i waited and sat in the chair. Inconsiderate

What the??? I just told them I was trying to grow out thicker more square brows. She made them thin and rectangular. I look like my angry Persian aunt. and they’re growing back short and coarse! I have to now walk around with stubble on my eye lids. Total lack of professionalism. Learn your craft and for gods sake LISTEN TO YOUR CLIENT! I’ll spend months re growing my eyebrows and looking like a freak.

I love getting my eyebrows done here! I only go with Armineh. She does an amazing job with my eyebrows, she knows exactly how I like them and she’s very precise too’ when she’s not there, I either go with Lucy, or savannah. Other than that, Armineh is my go to girl. Been getting my eyebrows done here for about 2 years now and they have always looked amazing.

Just here horrible experience! Had to tell the lady doing my eyebrows more then once in different locations where she missed patches of hair and as she fixed it I felt her doing it aggressivly just because I pointed it out to her! So rude! Don’t like how my eyebrows turned out don’t go there.

SO rude and unprofessional!
I waited for 15 minutes before leaving. They had about 8 people waiting and they are standing around talking to each other and talking to their friends.
They see a bunch of people standing waiting for their name to be called and they pick their friend before the people who have been waiting for awhile.
NEVER TRYING TO GO THERE AGAIN

Very good employees they know how to thread. But their company is horrible and this is why they get one star. Be aware if you get the membership they are extremely irresponsible to cancel your membership when you do not wish to have it anymore. Going on three months and I am still being charged. I’ve had to cancel my visa. Horrible phone customer service.

I had the worst experience ever!!! This woman was so rude to me!(Armine, the supervisor). My eyebrows were uneven after I walked out, and when I told her they were uneven she tried to show me they were. They weren’t. She was rude while telling me that, by the way. After I walked away, I asked 3 people if my eyebrows look uneven and all of them said they were, so I walked back to the stand. I told her people thought it was crooked and she said it was because I asked her to clean more at the top and make it thinner, while yelling «IT WAS YOUR FAULT FOR TELLING ME TO CUT THERE». She kept repeating that. I just sat there and took it because I had never received customer service so bad. Not to mention, she was incredibly rough on my eyebrows and skin around it. The ladies at Ziba in topanga are far better than this place. NEVER AGAIN.

I realized today that i have HUGE PROBLEM! I started coming here a year ago, despite the fact I do a pretty good job tweezing myself. But in the conservation of time, Shapes brow bar is the only way to go! However, my problem now is… TOOBA!!! THAT TOOBA GIRL WILL BEAUTIFY YOUR BROWS LIKE NO OTHER!!! If she isn’t there. i just wait until her return. I truly marvel at how well she can clean and shape! If she ever leaves, or if I move… i don’t know what i’d do. Return to mustache with a unibrow I guess.

I like the shape of my eyebrows period and they do come out nice after getting then threaded. The only thing I don’t like the last couple 5 times it’s there false price advertisement threading cost $ 10, but they charge $ 11. Therefore I don’t give tip, because they charge it without asking. I’m the type that tips well because of the service. Not to mention this last time the lady’s hand smelled bad.