Ace Depot

So obviously, I don’t need to add to the already scathing reviews of this wretched company. If you want to contact Chris, the manager, his personal cell phone number is 201−481−4762.

Worst company ever. The customer service is the worst customer service I ever got. They send us the wrong product, we returned to them and now we do not have the equipment nor our money. Nobody answer to us and they just keep wasting out time. PLEASE DO NOT DO BUSINESS WITH THIS COMPANY.

They also sell on Amazon as Acedepot.
I purchased two ribbons for my company’s time clock on December 28, 2105 — we were on break between Christmas and New Years and I needed a replacement so I figured I would get the item by the time the office reopened on January 4, 2016. By Weds January 13, 2016 the tracking number showed that a number was generated but nothing shipped. I contacted them via the Amazon contact button. I received a response on Weds evening saying they apologized and said they would investigate. I wrote back stating my employees have been handwriting their time for the past few weeks. I received a reply saying that they would rush out a new order.
The rushed order was not sent out until 5 days later on Monday January 18^th. They did not update the tracking on the order until after I contacted them on Weds January 20^th saying it had been a week and I haven’t received their «rush» order.
At that point I left negative feedback. I received a email with the new tracking and they asked me to rescind the negative feedback. They then called my company and left a message for me.
A shipment was received on Thursday January 21, 2106 according to their updated tracking but my company is closed on Thursdays and Fridays.
In the meantime after the request to remove the negative feedback I contacted Amazon Customer Service directly.
Amazon did give me an immediate gift card and after speaking to Amazon they said not to change my feedback.
Amazon gave me a credit in the full amount which I then found a two pack ribbon for the same price as their single ribbon product (saving myself nearly ½ the cost of the order.) I ordered that and it shipped the next morning (which is what I expect when I order products).
My advice, I would shop around if you are looking for products (they are not the best price in town by a long shot) and AVOID Ace Depot completely. They are BAD NEWS and have the WORST customer service!

Scammed me through there amazon store. Purchased a phone which arrived defective said they would send a replacement but did not. Avoid Scam Fraud Alert

STOP STOP STOP!!! Read all the reviews below first!!! I ordered three registers from this company and only two worked. I called Ace Depot for a replacement and returned the broken one. They never sent me a replacement. Therefore, I called and told them to issue me a credit and not worry about sending another register, they said it would take 2 – 3 weeks to post. A month later, I still hadn’t received a credit. I have been getting the runaround for the last 6 months and now they won’t even take my calls. I wish I would have noticed these reviews before ordering from them. It’s considered fraud when you take someones money and do not furnish them with what they paid for. Anyone that is having issues with a New Jersey company like this one should file a claim on the New Jersey Consumer Affairs website that is listed below.

Horrible customer service phone line. I’ve tried unsuccessfully to get through regarding an order I placed over a week ago. My emails nor my phone calls have been returned. Next time I’ll spend the extra money and use another company.

SCAM, SCAM, SCAM!!! Do not use this company is all I can say. Found what I needed online thru their website and ordered it. Purchased it with my credit card. $ 119. Said it would ship within 24 hours! Days and days went by, then I get an email that item has shipped. COOL! Days and days and days later, still nothing. So I tracked the item and they had actually only printed the shipping label with UPS. UPS never got the item to ship when I called them! So after many many calls to Ace Depot and not getting through to anyone, I finally found the telephone number of the owner Chris, and messaged him @ 201−481−4762 and asked where my order was and what horrible customer service they have and I want a call back immediately. He called me right back and said that he emailed me with the «correct» tracking number and it will be there Monday or Tuesday. I said I never got an email. He said «check your spam folder». He said again, it will be there Monday or Tuesday, this was Friday. Of course the item NEVER came and I have called, emailed etc with no response. I have not gotten my refund either. Now I am going to The Better Business Bureau today.

SCAM SCAM SCAM… FRAUD FRAUD FRAUD… ALERT ALERT ALERT ALERT
Do not use this company, they send the wrong item or less of multiple items and then The credit card company screws you over due to them showing you got the item product.
How can these crooks sleep at night.
SHAME on You… I will never buy anything from another New York Company Every time I do I have Issues.

Bought a cash register and it arrived damaged they said they didn’t have another one as it was refurbished. They wanted me to buy a new one I said no your web site shows refurbished ones in stock. Back and forth for WEEKS (3 – 4) due to not responding back quickly then they wanted me to fix the cash register with provided parts, I said NO I want my money back. They said for the third time they would send a return shipping tag. Any other company would instantly issue a return shipping tag right away. Another week and I did a charge back from my credit card company and got all my money back. THEN don’t you know the return tag shows up and I sent it back. STAY FAR AWAY FROM ACE DEPOT!

I ordered card laminator from these guys. They didn’t send me the laminator or credit me back so I’ve had to dispute this with my bank. Don’t do business with these schmucks!

I made a purchase got the wrong product, I have called them aver 15 times and finally I told them to refund me and they said they would — I never got a dime. Now they dont answer the phones. What a joke of a company.

After waiting 5 days, the merchant contacted me to advise that they have an RMA number but will hold back $ 50 or 25% for a restocking fee for a defective product. I will follow up with the Attorney General of California and their state for their deceptive practices.
I only learned they were pathetically bad after researching Unilocal.The reviews on Amazon, for a $ 10 stapler, are bogus IMHO. We spent $ 200 on something that was defective from the beginning and now they want to hold back $ 50?
Go F yourselves and issue a refund you con artists!
BTW, since you didn’t post that restocking fee on your listing you cannot charge it retroactively…

I warn you ahead of time. DO NOT order for this company. I ordered a printer toner for a Panasonic DP-​1510P copier. It was hard for me to find a place to purchase this toner so when I found it online at this company I was pretty happy. About 2 months later after I placed the order, I called to found out the status and it turned out that they never had the item in stock.
But they promised that they will contact me back to help me process a refund with them. You can guess already that they never called back. So I called myself and the representative told me that the supervisor was not available but that a message would be left with the supervisor and I will hear back from him or her shortly. Two weeks later… no call. At that point I finally went online to check the reviews on this seemingly shady company and I saw that I wasn’t alone in my experience.
Oh and by the way… I ordered the product on Oct 8, 2014. It’s now March 12, 2015 and still no item, call, letter, refund, apology… nothing.

Acedepot is awful. They could not get product to me on time and I had to order again. Per Amazon, I refused delivery. AceDepot charged a 42% restocking fee!!! They agreed to send me product to balance purchase but to date, never have, and won’t answer my emails. Awful seller.

Never order from this site again, bad service and not responsible. I have order a register from them it tooks two weeks did not get any thing, no inform no call untill I have called them.they.I just cancled my order. but They still not return my money.

So, this company is complete garbage. Do not order from them, they had to order the item that i ordered from them, and they just received it 9 days later. I paid $ 11shipping for one small item and i did not receive a tracking number and my order status has been blank for 9 days now…
This is a valid review by a paying customer, that made an order via their website.

I have been dealing with this company for over a year. I placed an order for 2 registers. After receiving an email stating that the registers were out of stock and my order would be cancelled AND I would not be charged, two registers showed up. Of course, they were the wrong registers. Of course, they charged my card for them.
They would not refund me until I sent the registers back, so I did even though I think that was BS of them since it was their mistake.
I still have not received a check for $ 519.90 that they charged me. Every time I call, they say that they have mailed and email me a copy of the check showing that it had been cashed. I have NEVER received a copy of the check by email or postal.
Now every time I call, Chris (the owner) transfers me to the point where no one answers the phone. It seems like this business is very shady and I would never order again from them.

I ordered refill ink from ace depot which arrived late, in an opened box and missing items. I left a negative review in regards to the packaging because I felt that a package like that shouldn’t have been sent out like that. Be aware that Ace depot asks that you contact them before leaving a bad review. They did contact me to try and resolve the issue but I felt for the amount that they charged for the item and shipping didn’t warrant correspondence. I kept the ink. I now look on their reviews and their response to my review was that they contacted me, gave me a full refund and sent another ink package. THEIR RESPONSE IS A BLATANT LIE… THEY DID NO SUCH THING!!!

Honestly, if I could give this company no stars I would. DO NOT and I repeat DO NOT order from this company. They have the WORST customer service and ACE DEPOT workers are either incompetent or their upper management, have trained their workers to be scrupulous.
I ordered a labeler for my office. Once I purchased the labeler, I hadn’t received it in three weeks so when I called them about where my labeler, they told me my labeler make was either discontinued or they were out of stock. They offered to send me a different type of labeler or a refund. I opted for the refund and decided to buy the labeler from somewhere else. Ace depot even sent me two e-​mails telling me my order was canceled and that I would be received a refund. How many weeks later, I was still sent over the labeler and I was not refunded. I’ve spent about two months trying to ring customer service for this company to refund me for the labeler that I didn’t want/​canceled. They claimed that the best that they could do for me was refund me after I sent back the labeler, but they refused to reinburst me for any shipping fees and or restocking fees. I thought that was an absolutely ridiculous solution considering they messed up on their part and I don’t think I should be the one penalized for their false advertisements or incompetence.
SO in conclusion DO NOT BUY anything from this company. Also let me just mention, that I feel like there must be only 3 people working at this company because whenever I called to refund my order I’d get the same two people who would answer the phone, or no one would pick up the phone. This tells me they probably don’t have enough working to deal with the customer service issues that come with a business.

AVOID! I purchased a cash drawer from this company through amazon, It was for a business that was to open at a later date and unfortunately the return period had expired. The item they sent me was a return, it was worthless. The slides for the drawer were missing, the instructions missing, the cash holder was also missing. The item was advertised as new. Do not buy from them.