Midas

Outstanding service on my Vehicle, this repair facility has what it takes to get the job done right, management is super nice and addresses the concern, very satisfied

Here’s a follow up to my previous visit. I came and got my front breaks done as recommended. The manager worked with my budget and was very cost effective. I left very happy with the price i paid and the Service. Thank you to the Manager and Victoria for the excellent customer service and working with me. It is truly appreciated.

Very friendly people and professional! I took my car for oil change and within 30 minutes everything was completed. First time here but I would come back again. The price was average but you can check
for coupons.

Victoria is the best here at Midas. Shes smart and very helpfull. I give them a 10 for perfect customer service

I already filed myself with Midas HQ, BBB and DCA. Things as such should never happen to anyone. Ripping off hard working people trying to scam them out of loads of cash for repairs not needed and purposely ignoring the real issue at hand. I also personally penned a letter to the city clerk of Norwalk. I refuse to let this matter be ignored or swept under the rug. Doing a disservice to our beautiful City is wrong and should be put on notice.

Lesson learned on our part. You pay for cheap service you get cheap work. They had no idea how to fix my rear breaks as it is tied in with my electronic e-​break. Prior to paying for charges they reassured us they worked on Subaru before. They some how did something and when I picked my car up the e break would not engage. Which was not the problem it was rear breaks. So I Took my car back the next day and then they accused my husband that he gave them a car with missing parts that’s why they can’t fix it but yet charge me 266 $ for doing nothing wtf. Rather than taking responsibility for Mickey mousing my rear breaks and tampering with the e brake. They feel that blaming the customer on their insufficient knowledge is the right thing to do. FYI they were the first ones to touch the rear breaks so how could there be a missing piece unless it was missing since I bought it or they have no idea what the part looks like. So, I took it down to Subaru dealership (as I should have from the start) they assessed the breaks and confirmed that all parts were there and the issue was they over tighten the ebreak which cost me another 120 $ for Subaru. I have never been accused of being a scam artist. There was no intention to scam a break company especially if I paid for service. I filed a complaint with the department of automotive consumer affairs and I hope they can look into this business and they feel customers scam them when we pay for their services. I did not ask for a refund when I complained to dca but I was given one. Thank to the DCA. If you go to this place please be cautious as they like to give you the run around especially if you are a woman. Furthermore, if you feel anything suspicious about the services they provided on your vehicle please don’t hesitate to report it. The more we speak out about shady businesses like this maybe there can changes.

I love this place it enhanced my car and there isn’t a better place to go!!! Ignore the bad comments and look at mine! They really helped my breaks and got me fresh new tires great place!

Love my Local Midas store on Rosecrans and Pioneer! My last visit was Sat June 12^th. Rueben and his staff are very professional and Benjamin always know what I need when I walk through the door. Las time I went to Jiffy Lube cause I had a coupon, but was it worth it, Not even close! I told Benjamin I didn’t have a coupon and guess what, I got a discount anyways. I love that my guys know me by first name and take the time to explain everything going on. They even knew where my wheel lock was when I had no clue where it was, they know me! Customer Service is SUPERB!!!

I wish Unilocal had a (–1) star rating because even 1 star is too much for this shop. Stay away from this place. There are a couple of Hispanics that can barely speak English that do the job. They have selective agenda. The manager’s is some guy named Reuben, wears glasses. He is middle eastern and with a man of accent. If you can believe his English was the out of all, imagine how much worse the others speak?. I came to get an alignment on Sat 3−21−15, they said they were closing but they had 30 minutes left, maybe they had 1more car to close shop. So they told me to come back Monday at 7am. I show up today at 730am and the front desk guy is walking out the door talking to a girl and tells me that he can’t do it because their machine is too high in his broken English. Guy hasn’t even seen the front of my car. They send me to pepboys a cross the street. So the guy at pep boys helped me stage car to prove my car would make it. His mechanic isn’t in until 8 am. So I went back to midas and waited for the next employee to help me. Low and behold the Hispanic guy just walks to the back and get Reuben, the same guy that I talked to on Sat.
He asks me if he had talked to me before I said, yes Sat.
He walks me outside and clearly tells me in strong attitude «I don’t want to work in your car man!»
So I’m now very confused because I’m a paying customer but they wouldn’t even try. I assured them that their machine is not too high, and we can stage it and simply look if it was too high of a ramp.
He got heated and reiterated that it’s not the machine, but he just didn’t want to work on my car.
So I asked him if it was ok to take his name. And he totally switched his tone of voice and asked «have you been here before?» I answered yes with different vehicles.
So we walk back inside and his attitude totally changed to helpful «let me see what we can do kind of attitude» because there were other customers inside now.
So he said he confused my blue car with a black one that came earlier he had turned down.
He said he had tried it before but that he had issues with similar cars and he would not warrant any damage so he wouldn’t like to work on my car for that reason.
It conclusion, I walked away with his business card, and an observation that that they simply do not know how to work with Euro cars.
Regardless if they would of tried to give me a deal or just try to stage the, I wouldn’t have left my car there, if they have that type of treatment to customers from the get go, how would the rest of the business been handled? What save to have drive away.
The run around, the 3^rd world country staff, the attitude, and the tone of address the issue was horrible.
This shop is a hoax and a complete waste of space in Norwalk.
If you want something done by a professional, go elsewhere. ANYWHERE else.
As I walk away the guys says he’s not one to turn away any business and appreciate all sorts of business his way. Wth?
I think he knew I was going to report this, so he asked me for my name and phone number to check his system. I wouldn’t doubt that was a an attempt to bamboozle me into giving him a reason to look up any review by that name.
I ended up at pepboys down the street, a cross the street from 99cent store.
Guys seriously, if you value your money, car, and time skip this carnival ride.
Negative 1 rating
I have video recording of this from my gopro it was in my car recording while we were outside and my Windows were down. I will post a link to my YouTube channel.

Horrible customer service! I do not recommend this place! I had an appointment for an oil change and it took them more than 30 minutes after my appt time to get my car and my car would be ready an hour after… I was nursing my 5 month old baby during this time bc I was told it would only take an hour to do the work but they failed to mention it may take up to an hour before they actually begin work on your vehicle! I left without getting anything done and to top it off, no one in the shop apologized for their delay!

Terrible customer service. I made an appt. was told it would take 30 minutes to inspect my brakes, over an hour later and numerous requests and I finally got the estimate. Declined the service as I didn’t have all day to wait on them.
I would have expected faster service when you have an appt and if they say 30 minutes, I would expect at least 30 minutes. They took in a car that came in after me and worked on it, obviously someone he knew. They put my car up on lift and it sat there for over 45 minutes before anyone even looked at it.
So if your cars up on the lift, don’t assume it’s being worked on.
Never going back to them and may never go back to any Midas!

Extremely wonderful and professional staff! Every time I take my vehicle in for service they always let me know if there is anything that needs to serviced immediately. They always check for price comparisons and for any coupon discounts they can offer on the services that I will be receiving. 2 thumbs up to the staff here. :)

Excellent service! Their prices are reasonable and they showed upmost integrity, unlike other auto shops I’v been to.

So they offered to polish my rims, detail the car, and repair the interior. BUT… before I had a chance to drop the car, the check engine light popped on WOW!!! The power steering is also making a grinding noise (which was not happening before they replaced the pump). So, I took it to the mechanic across the street from Midas. He hooked it up to a scanner, popped the hood and showed me two hoses just dangling not connected to anything. He went and got a tool, connected both hoses for me and recommended a new battery. All in 5min and free of charge, even though his shop was super packed.

All they care about is money, I went to this place to get new tires and brakes they charged me $ 700. So I went to another place got everything for $ 480. So when I went back to get a inspection for $ 20 this guy Benjamin told me «im not gonna stop big jobs for your inspection is not that I dont want to help». And yes it was just because I went to another place and got everything cheaper…

If I can only give this place 0 star I would really feel great. Unprofessional, this man calls himself the manager but he can’t even make a good decision. Also his workers dropped my car from the hydraulic lifts and he just ignored me instead I ended talking to his mechanic and after what was said guess what Ruben the so called manager didn’t care so why his mechanics should care right. I can’t believe it and I hope that whoever can read this i hope you should think twice about getting your car service at this place. Sucks.

Horrible experience. Went in for an oil change and ended up buying tires. Well first, the guy Reuven, told us that he had the tires in stock, then he said he would have to get the tires from the warehouse ten minutes away and they would be there before the oil change was done. So we said okay that’s fine. Well the oil change was done and the tires weren’t there so the guy started taking of the old tires from the rims and they were just sitting there for awhile. Well nothing was happening and the we see the new tires and they put them on the rim but evidently their balancing machine wasn’t working. No one told us anything. So we are sitting and waiting and we see the new tires and our rims in the back of the truck and the guy drives off. He comes back for 5 minutes and drives off again with them in the bed of his truck. A few minutes later the truck comes back with no tires or rims and by now we are wondering what the hell is going on. So my husband ask reuven what’s going on and he tells us his balancing machine is out of service and that they were taking it to another location to use the machine. So we were there a total of 3 hours and no one mentioned anything to us as for what was going on. You would think they would have given us a discount on the mounting and balancing portion of our bill but no. Just arguments. Horrible horrible service and I would not recommend to anyone.

I thought I was going to have problems at first because I made my appointment online & never got a confirmation for the time, either by phone or email. I ended up calling 3x. When i got here, Reuven (very nice!!) knew who I was right away. Right now I’m waiting for them to check the engine light & other stuff. It seems pricey but the last time I was at an auto shop was. oh…NEVER so I dont know what’s a good deal. It’s costing me half of what the Mini dealer quoted me so. so far so good!

FANTASTIC SERVICE!!!
great staff, wonderful experience all around. they helped me so fast and efficiently. i have been to other locations in the past, but the Norwalk is by far the best. thank you so much! you made my day go by much easier than expected!

This location provides good service. Went in 30 minutes to closing while they had a couple cars up. Explained how my weld broke on the exhaust pre cat (running straight pipe) and the fact I commute 90 miles one way to work, they got my car up and fixed within 20 minutes. Highly recommend this place for the services provided