Dean Street Car Wash

They just introduced their unlinimted car wash program for a monthly fee taken out of your credit card on file, The only thing is it NOT unlimited. If for whatever reason you want to go thru the car wash twice in the same day you CANNOT, No where in the info they give you say this is the case, UNLIMITED is UNLIMIFTED dimwits, State as much in the program or be prepared to be sued. Just for spite I will try and wash my car every day of the month and hopefully cost you money.

Save your money. The worst ever and they don’t care. Even the owner helps out on weekend and he pretty much sucks as well

I had a scratch on my hood that I noticed after we got it washed. Jeff looked at it and had it buffed at no charge. That is customer service with a smile! Thank you for making my new truck look new

Nothing insanely amazing here, just a good wash. I like how they take my car and allow the employees to align the wheels into their machinery properly, I am always nervous to pull into those machines myself, risking the misalignment of my wheels any may cause grinding issues or something wrong with my wheel alignment. I also enjoy watching my car go through and seeing all the processes that I requested work on my car to make her shine!
There is a large selection of air fresheners and other car things in the little shop here as well.

Today was the first time and the last time I will use this carwash. I got an exterior wash. So IAm riding in the car letting the wash do its thing when all of the sudden I start hearing harsh grinding. When I get out of the wash I immediately get out of my audi to inspect. My driver side rim is ground up. I ask to speak with the manager, a very rude guy by the name of jeff. He immediately looks at my rim and says we didnt do that. I told him about the grinding i heard coming from the front of my car during the wash. He again says we didnt do it but you can fill out a complaint and the owner will get back with you when he has time. I fill out the paperwork and ask the cashier for the owners number because the way Jeff was handlimg the situation already was not like any manager should. I also went back to the spot where I heard the noise and took pictures of the worn down to metal rollers that are supposed to keep rims from getting damaged. Jeff was back there so I proceeded to show him where I heard the damage. He proceeded to say that he doesnt care nor has time to deal with it. That it is only a car and to get over it! He said this with quite a few cuss words in the mix.
I asked the cashier again for a managers number because by now I am boiling mad at the blatent disrespect and lack of caring by this man. She gives me the phone number to another car wash that is owned by the same company. The manager at this wash says he would text the owner. We will see how it goes. I wont hold my breath.

I would give this place 0 stars if that were an option. Terrible customer service. Rude.

I would give this place six stars if it let me! I took my car to get detailed and it looks brand new, and smells brand new! I was so impressed. And the manager (I can’t believe I didn’t get his name) is incredibly sweet. There is no where else I will go to get my car cleaned! Did I mention the affordable pricing???

$ 24.99. «Wheels and undercarriage“And supposedly a clean car.
Filthy wheels. Car was wet all over the back. Door jams. Windows and front end which was still filthy. Windshield was still filthy under where the wipers rest. Windows inside were streaked and filthy. The tea I spilled in my center consul was still there. Dash was still dirty. Trunk! Wasn’t even touched after I purposely left the trunk lid open.
Bring a rag and cleaner as you will need an extra 15 minutes drying your car and cleaning your own wheels and windows.

I have been going to Dean St. Car Wash for over 15+ years. I have always received great service and pleased with the end result. However, this place is no longer what it use to be. For starters they raised there prices $ 28 for a Platinum Car Wash. I get that prices go up, so that’s not what really bothered me. What bothers me is the inconsistency of how they handle your car each time you go. They use to TAKE OUT the car mats put them in a machine that cleans them and vacuum underneath the mats and your truck as well if you have an SUV. Now they can wait to give you a ticket and tell you to go inside and pay, because they want to cut corners. I wait and observe. I had to tell them to take the car mats out, tell them to vacuum the truck. I never had to before. Then when the car went through the wash and needed to be dried it was quick and they didn’t dry the whole thing. I had to tell them to dry the bumper. Doesn’t stop there… they use to Windex the inside of all your windows including the back window. Now they just say all set. I had to ask them to Windex the inside of the window. I never had to do that before. I have no problem with raising prices, but I have a HUGE problem in raising prices and then cutting every corner possible. I am very disappointed. Jeff if you are reading this, you need to fix this problem. I might give you another shot but after that you lost this customer for good.

I work for a group home and had a staff take our van to Dean St. car wash for pricing on a full detail (Inside & out). The manager was extremely helpful and nice. He was willing to go above and beyond to make us happy, telling us that if we got it back and weren’t happy, that he would do it again for free. We received the van back and it looked brand new! They did a wonderful job & the manager was so professional and helpful. Would definitely go back again.

I called the day before to schedule an express interior detailing and was told that I didn’t need to make an appointment and that walk-​ins were welcome. When I arrived at 9am (and drove 45 minutes to get there), there was no one outside to talk to, no one greeting customers, and I had to search for someone to speak to. After finding someone, he then had to go ask if they could do the service. The manager, who didn’t even come out to speak to me, told the employee that they were unable to do the 30-​min express detailing because they were booked for that current time slot. The employee relayed the message to me and told me to make an appointment for another day. I was shocked not only at the false information I received over the phone, but even more so about the manager’s complete lack of customer service skills. He didn’t even ATTEMPT to schedule an appointment with me for a later time that day. I’m happy this guy has so much business he can turn away customers so easily, but it’s unprofessional, rude, and underwhelming to say the least. I will never return and will be telling everyone at the popular Norwood restaurant I work at not to go here either!
After being turned away, I went down Route 1 to Dr. Detail Car Wash in Walpole and could not have been happier. They exited the bay area and greeted me immediately and despite being busier than Dean Street was, didn’t even hesitate to take my business. I could not be happier with the results and will be writing them a glowing review, unlike Dean Street!
I took a half day off from work just to get this service done, only to find that Dean Street employees and management have complete disregard for their customers – disappointing!
I rated this business at two stars only because I have gotten car washes here before and they do a nice job. They even hand towel dry the car for you. Very pricey though.

This place is a rip off. $ 28 for a wash and wax and that isn’t the most expensive option.
I will never go back.

Love this place, right next to my work and they do a great wash/​Vacuum/​interior wipe with towel dry in minutes for a great price. Any time I’ve had any problem there, the manager John Shelby was more than helpful and accommodating. This is an individual that understands the concept of customer service and I truly believe his skills are being under utilized at this job. I just got my car detailed with the Presidential package and it literally looks brand new. The wash and wax with claybar cleared up ALL of my minor scratches and brought out a shine in my vehicle I haven’t seen since i purchased it. It’s now a week later and a rain storm and it still looks amazing. The interior was so clean and shiny they obviously got into tight corners of my drink and change holder with a toothbrush. Also did a great job shampooing out my finger prints on my cloth headliner/​visor.

I had them do a full detail job on my car. It was definitely worth the money. My car looked brand new!

My car was in desparate need of a wash. I was driving through the area and decided to give this place a try. So glad I did! The line wasn’t very long, it moved quickly and the service was very friendly. They did a great job and my car looked brand new! I would defiantly stop in next time I am in the area.

Went there few times, not happy with the wash. They don’t vacuum my back, under the Matt nothing. They used a same rag for the body and the window. I couldn’t see anything on the same night when i was driving back from work. Not going back. Paid almost 23 bucks for nothing.

I have been a faithful customer for years. Mostly because they are the only facility in our town.
But, after today, I am saddened to report I have to look for another location.
After being shocked watching a woman, who I thought was just some random driver, travel down the wrong side of Dean St, I was verablly attacked by 3 of the employees because she was one of the worker’s wife.
To make a long story short… I had a look of surprise while watching this woman drive on the opposite side of the road. So, the woman mouthed some choice curse words at me from inside her car and when she came out I asked her what her problem was. After she told me that it was none of my business how she drove (and she is right) her husband and 2 other workers came out and started yelling at me in front of the other customers and my 2 small children. Still having said nothing, I was overcome with embarrassment and shamed into felling like I commited some crime in broad daylight.
SO I GUESS THAT THE BEHAVIOR OF THE WORKERS AND THEIR FAMILIES OUTWAY THE CUSTOMER TREATMENT ASPECT.
I WAS TOLD TO ‘SHUT UP’ BY ONE OF THE WORKERS AS HE WAS DEFENDING HIS WIFE. I LEFT MORTIFIED AND CALLED TO SPEAK WITH THE OWNER/​MANAGER AND THE GIRL WHO ANSWERED THE PHONE REFUSED TO GIVE ME THE NAME OF SOMEONE TO SPEAK WITH.
So now I will need to search out a new location in a surrounding town to have a car wash. sad really, I have enjoyed going there for 20 years+. But, I would afraid to trust my vehicle (not that it is anything specacular) in their hands. Nevermind how embarrassed I was to be verbally assulted publically because some worker was defending the illegal actions of the wife.
Sound like something not really worhty of Unilocal… But, you know what? I am shocked with disbelief that this kind of situation is even possible.
It felt like some Jerry Springer episode or like Aston was going to jump out and tell me i was being «Punked»!
Bye bye Rojo’s. Now I am left to evaluate whether all my years of loyalty was worth my hard earned money.

I took my car here for a wash since I liked the idea that they vacuum, and towel dry your car. I also don’t like the drive-​thru car washes where you have to line your tires up. I never do it right. Anyways, my car was particularly dirty having driven down to DC the weekend before.
They only vacuumed the floor of my car so I was left with crumbs on my seats which is a bit annoying when you pay $ 20 for a car wash, and, like a previous poster said, they did not dry my car well enough. Lastly, I said my car was pretty dirty prior to the wash, but it was STILL dirty after. The wash didn’t even completely get the bird poop off my door. Did I say I paid $ 20 and my car was still dirty? Oh that’s right, I did :(

Dean Street Car Wash is awesome. For $ 20 dollars they vacuum and clean the inside of the car. My car looks really good. The staff is really nice. They hand dry the car as well. I recommend going to this car wash. Best in the Norwood area.

My car is a pretty spankin’ black with green and blue mica flecks and very dark tinted windows, so I try to keep it clean. It’s faster when it’s clean. By at least 3 horsepower. Right to the wheels, baby!
I take it to the Dean Street car wash since they’ll also vacuum it and hand-​dry it. While the car gets clean in a general sense, and it’s a little gentler than a McDriveThrough car wash, I usually wind up pulling over a couple of miles later and using cloths to get all the spots they missed. Some of them aren’t really their fault — I don’t expect the guys to dry behind the license plate, so it takes a few minutes for all of that to drip out, but there are spots they’re clearly just not doing, like inside the hood scoop. I mean, it’s a black car, you can’t miss the fact that there’s still dirt in the scoop that needs to be wiped, yeah?
Anyway, I still keep going here for now. It’s $ 4 off if you fill up at the Rojo on Route 1 first, which coincidentally also has the cheapest gas around.
Perhaps tipping better would produce a better job, but with what the wash already costs ($ 20 is the regular cost for the Gold wash), I’d rather just take two minutes and finish myself.