Luminous Skincare and Medspa

I’ve had nothing but excellent service from Janet. She is a true professional in her field! I have been going to Janet for 2 yrs. now and she takes great pride in explaining in detail the pros and cons of a product and provides literature as well so that you feel comfortable in making informed decisions about your treatment choices. I was referred to Janet by two co-​workers who raved about her work and now I refer clients to her as well! Thank you for your professional approach and service excellence Janet! You’re the BEST!

Janet and her staff are the BEST. This is my first experience with Botox and EVERYONE keeps telling me how great I look. The best part is: I do not look like I have had any treatments done. And that, in my opinion, is key. Janet made me feel totally comfortable, carefully explained her procedures, was kind, and skillful. Follow-​up was excellent. I would not trust my face to any other professional ever. Janet is just a awesome person to have in your life!

Anyone who would disrespect Janet Payne, RN, for the careful analysis she gives each patient has a type of problem that can’t be solved in a med spa! After years of being completely impressed with Janet as a professional, I would have to disagree with anyone’s assessment that she is not superior in her field. Countless clients are loyal to her for about 50 different reasons… too numerous to list all of them on Unilocal!She brings a type of integrity rarely seen in her business, and will actually dissuade you from choosing excessive treatments when she feels it is not warranted. I know plastic surgeons in Marin County who readily agree to over treat their patients, and when this happened to me I began to search in earnest for a reputable practitioner. After hearing of her sterling reputation, I got to experience first hand what it was like to finally trust that I would receive only the best care, tailored specifically for me. This level of concern is also evidenced by Janet’s staff… every effort is made for the patient’s convenience and comfort. So it becomes apparent that hundreds of people who return to Janet year after year will forever outweigh a disgruntled customer who decided to personally attack Janet… every negative description used is completely false! Janet explains the musculature of our faces in order to help the client fully understand what is or is not possible… seriously, what kind of person would complain about being carefully assessed? Someone very unhappy already? I invite every man or woman who is currently searching for an ethical, knowledgeable and discerning professional to please visit Luminous Med Spa and allow Janet to work her magic… I guarantee that you, like scores of her loyal patients, will not be disappointed! Mary Mac, San Rafael

When I arrived the receptionist was bored and unfriendly. I had to wait only about 10 minutes to see the RN (Janet??) She never smiles and was not happy at all. I had booked an appt for an hour for consult and to have skin treatment. Not only was she late but after 20 minutes of her talking non-​stop in a super monotone voice listing all the muscles in my face she told me she was sending me home with literature. I told her that I had talked to the receptionist at length about what I wanted, booked this appt well in advance, booked it long enough for treatment, changed my work schedule around in case of redness or bruising, and gotten a babysitter for my kid so I was hoping we could do *something* today. She didn’t look at me, or apologize, or explain, she just said ‘no I already booked someone ahead of you.’ Then she started to write down all the costs and was listing at great length what each Botox injection would cost for each area of my face. I had already told her I didn’t want botox. She kept trying to tell me that botox is harmless and I should do Botox. I finally got got up and left.
It should be noted that her face is clearly over filled and the right side of her face droops from over-​paralysis.
She also only has a junior college education. This woman is rude and has no concern for her patients. Don’t go.

I have known Janet for a long time now, and everything they say about her is true, she is fantastic. BUT Janet has now hired another fantastic Rn for injections and other treatments. Her name is Nancy Honsa. I was treated b Nancy a couple of days ago, and is very, very happy with the result. Nancy is gentle, caring and very knowledgeable about all kinds of options for your skin cares need. She takes the time to talk with you to find out what you really like, she will help you get the most out of your treatment.
I will absolutely come back to Nancy for my next skincare needs.
The best medspa in the Bay area.

Janet and her staff are wonderful!!! Fabulous customer service. Janet was extremely helpful and very honest about what was needed. She was not trying to push services, she gives her honest opinion and I felt very comfortable with her. I had juviderm and loved it so I went back for botox around my eyes. Most of the people I have gone to for botox around the eye area only do the crows feet. Janet injected a few areas that no one had ever recommended and the results are fabulous! I also brought my fiancé to try a little botox for the first time. He was afraid (like most men) of looking odd. Janet did just the right amount and he looks very natural and refreshed, not like he has had anything done. Her skills are amazing and she has a friendly, warm, honest personality. I highly recommend Janet and Luminous Skincare for all of your «beauty» needs!!!

I go to Janet for botox in forehead only. Seriously, there is no one better out there for this procedure. She will tell you like it is and not try to sell you. She gives honest assessments and will stear you away from somethig that won’t work for your face. I appreciate that. She also doesn’t blow me with too much and make me look strange for 3 or 4 months. Can’t say enough good things. In this day and age, she deserves 10 stars.

I’ve been going to Janet for about two years now and she is by the far the best in the Bay Area for injectables. She knows exactly what product is best for her customers and is honest in her work. If she doesn’t think you will achieve the results you are looking for with a certain product or brand she will be honest with you and if possible suggest an alternative. Of all the places I’ve been to Janet is by far my favorite. I highly recommend her.

Best med spa in the Bay Area! Adore Janet and her staff. Would seriously never think of going anywhere but luminous.

Just wanted to follow up… the dysport looks really beautiful and natural! It’s settled in beautifully and it looks better than doctors I’ve been to in Beverly Hills. Thank you Janet!

I adore Janet, she is the best at what she does. I have been to several other high end dermatologists and med-​spas over the past ten years, nothing compares to Janet’s expertise. I absolutely would do anything she recommends and she is always honest with me. On top of that she is extremely knowledgeable and her prices are very reasonable. Now that I have found Janet, I won’t go anywhere else!

I have been seeing Janet for several years and if I could give her 10+ stars I would! I live in Oakland, but make the trip to Novato because Janet is that great. She is extremely professional, knowledgeable, generous, and competent. When you go to Luminous Skincare you will feel pampered and cared about. I highly recommend her without any reservations. She is simply the best!

When you walk into Luminous Spa, you feel like you’re at home, but home just got way better… and people wait on you hand and foot. The office is absolutely beautiful. Janet is fantastic. She is a true professional, her knowledge of the medical profession and skincare is unbeatable. Her nature is so kind, generous and genuine, you will never go anywhere else again. he staff is polite, warm and they are on time! So refreshing. to truly pamper yourself and find a healthcare professional who really cares, go see Janet!

I have been seeing Janet Payne for a couple of years and when I found her I have never had the need or desire to go elsewhere she’s professional, precise and knows exactly what I need and where, I send all my friends and clients to her. I am also very particular (picky) and I give her a 100. I am glad she is in Novato and am very fortunate to find a practitioner who knows her business. Also she is immaculate and that is important. Carol J

Brilliant, great personality and knows her stuff. Gives real feedback as to your facial needs and would not do something you have no need of or that would look odd. Have tried another place once… never again. Once you’ve had the best, you’ve had the best.

Janet is amazing at what she does, and she’s the coolest women out there doing what she does. I was referred to her and I’ve referred as many people as I can.

Janet is a wonderful person and really honest. Located in Downtown Novato !

I have gotten Botox injections for the last 9 years. I have received the injections from a variety of doctors in the NYC area and in Atlanta as well. Last week, I received Dysport injections from Janet Payne at Luminous Skincare, and she was, without a doubt, the most gentle of all of the people who have injected my face. I barely felt her work at all. She clearly knows what she is doing. People say «beauty is pain», but in this case, Janet made it as bearable as anyone ever has. Thanks Janet! The results were fantastic.

I just moved to San Rafael and I actually Unilocaled Luminous Skincare. What a pleasure to have a professional who knows her business and cares enough to look at who you are and what your needs are. Janet explained every procedure and discussed options that would work for me as an individual… and my face looks great! Not only that, but she and her sister who is the administrative assistant have wonderful warm energy. The space is beautiful and clean. I instantly felt welcomed, and they didn’t even mind that I was late (I got lost). You go girls! I’m going to try the hydrofacial next!!!

If you are one of those unfortunate people who tried Botox, but it didn’t work… then you need to see Janet at Luminous Skin Care and Med Spa.
One of the primary reasons Botox doesn’t «take» has to do with unscrupulous practitioners who charge you full price, but dilute the solution.
You need to turn your hard-​earned cash (and your precious face) over to someone you can trust. When it comes to med spas in Marin County, that person is Janet at Luminous Skin Care and Med Spa.
Conveniently located on Novato’s Grant Street, where street parking is easy to find, Janet has taken care of my skin care and med spa needs for two years. Last summer, I moved two hours away, yet I still make the drive… BECAUSE SHE HAS COMPLETE INTEGRITY. To say nothing of great skill with Botox, Juvederm, Restylane, and myriad other fillers.
A licensed nurse with years of experience working with one of San Francisco’s top cosmetic surgeons, Janet is a genius with a light, artistic touch. In addition to injectibles and other innovative techniques to improve the skin you’re in, she carries a superb line of skin products that can take years off your face. Yes, these products are pricey, but that’s why you want Janet – she only carries what works. Why spend money on something that doesn’t produce results?
What I love about Janet’s work is that when friends see me, they don’t look away, wondering, «Ew, what did she have done?»
They say, «Wow, you look so rested and refreshed. Did you lose weight? Are you eating some new superfood?»
In other words, Janet lives up to the name she gave her med spa; my skin IS luminous! So is my confidence.
If you are considering improving your skin’s brightness, elasticity, and, oh yeah, zapping those wrinkles, you will be thrilled with the professional demeanor, the skillful treatments, and the integrity offered at Luminous Skin Care.
This review also asks you to rate whether this business is moderate or pricey. No med spa treatment is really moderate, but I’m putting that down, because I think Janet is as careful with my money as I am. She really works with me to get the best results for the least amount of money. So although med spa services can be pricey, I truly feel I’m getting all the bang for my buck.
Luminous Skin Care’s excellence isn’t limited only to Janet: Sydney at the front desk is funny, energetic, and ready to turn cartwheels to get you an appointment that fits your schedule. The waiting room is quiet, cozy and relaxing, with restful colors.
After your treatment, let Janet show you the latest in fabulous makeup., including my favorite, the Color Science foundation. At $ 40, I only wear it on special occasions, but its light, mousse-​type feel elicits compliments from everyone!
Have I said enough? No, you can NEVER say too much about a business that offers great customer service, quality products and services, and, best of all, superior results!
Get beautiful. Get to Luminous Skin Care and Med Spa!