AT&T

Very rude manager Anthony. I hate this store. Shit store.

David was nothing short of amazing. He helped me with my iPad and new phone set up. Very personally and patient. Spent time helping me find the right products to protect all my belongings. Ask for David!

We had a much better experience than the previous reviewer, definitely a’night and day’ difference. Today we walked in needing to port several lines, add a new line and essentially start a new business account.
After a horrid year or two on a particular pink carrier, I was able to get my early termination fees waived and took the first opportunity to head over to a proper network. Red or Orange were the options but AT&T won on several levels. Fast forward to Nicole N and her awesome customer service.
When we walked in we were helped immediately and she spent a great deal of time trying to find a plan/​deals/​devices that would work for us, with us. When it came time to port out our numbers and set up the new devices she was literally a wealth of knowledge, being able to help us out and guide us in the right direction on making sure all of our presh apps, photos & other stuffs transfered from the old to the new phones. The port itself was done almost instantaneously.
The network speed and coverage (so far) is already astonishing when compared to the dreadful-​ness we’ve been experiencing. People in this (corporate) store are friendly, knowledgeable and personable. The store carries accessories like cases (Otterbox, too!), portable speakers (Jambox, Pill, etc.), bluetooths. the usual! Also as an FYI, this store is one of 5 in MI which has refurbished devices in stock.

Without question, this is the worst corporate store I’ve been to. The only thing consistent about this location, is how terrible each experience is.
On my last visit, all I wanted to do was return a phone. The four representatives were busy with other customers (as they always are), and the manager chose to stand in the center of the store, screwing around with her iPad.
10 minutes became 15, and then 20… I knew I had a return. She knew I had a return. I would imagine we both knew it would need some sort of managerial intervention. Regardless, she wasn’t doing anything for me, or anyone else.
Finally, a representative was free, and after maybe three minutes of his time, he needed to get the manager — who would spend the next 20+ minutes returning a phone in new condition, within the return period (seriously, I wasn’t asking for anything outside of their written policy). All in, I was there for well over an hour, just to return a stupid phone.
That’s not a one-​off kind of experience. Unless you wait outside before they open, and make sure you’re the first customer there, you can pretty much count on this kind of indifferent, marginally hostile level of service.
For the sake of contrast, the corporate store in White Lake is the complete opposite. Very short waits (if at all), and the staff is exceedingly customer-​focused. If you’re in the same boat I’m in, where Novi and White Lake are about the same distance, don’t give a second thought to going to the White Lake store.