Friendly, knowledgable, attentive. My husband and I could not have been happier when we left the store. He wears boots out like crazy at work so we decided to invest in a really nice pair. Go buy a pair of Red Wings boots here!!! Here’s why: Made here in the USA. Free laces for life. Free cleaning for life. Just $ 70 to resole them if they wear out. 2 year warranty on your boots. My husbands feet are messed up, seriously! He loves these boots. The guy who helped us knew his stuff. This was so much nicer than wasting our money on a cheap pair at a department store and hoping they work out.