Residence Inn

By far the worst Residence inn we’ve ever stayed in. My fiancé travels for work and stays at residence inn properties all over United States almost 365 days a year.
Their staff is not personable, only a handful are.
Don’t even bother to get housekeeping to clean your room, just a waste of time. Since we got here, the carpet hasn’t been vacuumed. At least it looks like it hasn’t. We’re actually tempted to just ask for a vacuum to do it ourselves. Photos will be uploaded. They don’t dust nor know how to do the bed. Just not hotel quality staff.
The building itself looks ok and clean. But one of the reason why we picked this place is because it has a jacuzzi. The other 2 residence inn we looked at didn’t have any, though they were closer to work. The jacuzzi has been out of order for more than 3weeks now! So if you like this amenity, don’t come here.
Also, the furnitures are old and grungy. Carpets need replacement cox of stains.
This residence inn doesn’t measure up to any other Marriott products. It feels more like a motel. We love Marriott and will continue to stay with them, just not in this particular one.

Stayed here for three weeks on a business trip. Rooms were nice, no surprises for a Residence Inn. Breakfast left a little to be desired but it’s free so can’t really complain.

I stayed at this hotel as a member of a bridal party. The rooms were great! Spacious with comfortable beds and very clean. My issue was with the front desk staff. Sapphire in particular was not accommodating or pleasant to work with. I would stay here again but only because of the rooms. There was an employee cleaning rooms and she was the nicest person we came in contact with at the hotel.

I would give five stars but the room service staff was not acceptable. The room was not cleaned well to any standard. Towels were not restocked fully, only two. Otherwise hotel is above expectation for the price.

We recently had a death in the family and had to travel to Missouri within 48 hours. This hotel is about a block away from our family so it’s where our family usually stays when we are in town. I however had not been to this particular location and was pleasantly surprised at how accommodating the hotel was. We had to book multiple rooms using our Marriott points as well as cash. They volunteered the AAA rate to make it less expensive and made sure we had anything we needed. The family also hosted a small dinner in their conference room and they couldn’t have been more helpful. The rooms were great! So clean and well laid out and it was wonderful to have a full kitchen as well. The complimentary breakfast was great as was the two hour nightly cocktail hour which was on the house too. I highly recommend this place and it’s helpful to also be located next to the major highways as well.

Well, this review was a long time coming.
In mid November, my parents’ lost our family home in a fire. It certainly was the worst day we can all remember (relatively speaking), and the first thing we had to do was find everyone a hotel… preferably somewhere they could stay for a while. Our insurance company recommended the Residence Inn, and I’m so very glad they did.
The staff knew what our situation was from the very beginning, and I can’t express how grateful I am that they treated my parents with so much kindness. They made it clear from the very beginning that whatever we needed, they had. Most importantly, that included a two bed, two bath hotel room, with a nice kitchen and living room. It’s never ideal to be in a hotel for 6 weeks, but I couldn’t have asked for a better place for my parents and sister to stay. It wasn’t just the front of the house staff that was wonderful, either. Even the ladies that came to clean every day never were anything but kind (and even funny.) I’m convinced it was everyone’s mission at the Residence Inn to make our family smile as much as possible.
I think it was also enjoyable (at least for my dad) to have breakfast and dinner served daily… just one less thing to have to think about. The woman who puts the meals together was so nice, and when she found out my mom was a vegetarian, she made something special for her every day. Who does that? There’s coffee 24/​7, and a little market where you can buy water, snacks, etc.
Bonus, this hotel has a really nice indoor pool. My sister & I bought little bottles of cheap wine from the «market» up front, and had ourselves quite a time. It’s the little things I guess! There’s also a great laundry center and workout room.
It’s important to note that this place is pet friendly. The ladies at the front desk loved giving my little Fancy treats every time she walked by. If you have to be stuck at a hotel, this is certainly the one to be stuck at. Can’t express my gratitude enough!

I cant rate this hotel…1 is too much. bt tht is mandatory to finish the review.
Being the Marriott Residence Inn. by name… it spoils the Marriott name really.
Worst is their staff… they are more than just RUDE… And by staff I mean entire Staff… from Manager level till down… drivers (Larry is good though), Receptionists who
are always confused on what they should say… and Believe me. if even if they say something .dont believe it till their Manager does not confirm it. Else Manager says «Well, I didn’t say that. so you should NOT have believed my staff till I don’t confirm»
Can you believe this ??? X-​(
They need lessons in what a hotel is all about… and there is a way to treat your customers. I came to stay here for long term… but it became such a nightmare that had to count 30 days to leave this place quickly.
If I ever requested for something… I had to hear things like I am not supposed to even ask for any minor things/services.I wonder why they could simply not say «No» rather than cursing me for 20 mins on how dare I ask certain things.
I am a platinum Marriott member for more than 2 years… but this Marriott was a shocker. I would suggest stay at nearby Staybridge Suites instead.
HATE this place!!!
I have to search if there is any place where I can complain about this place !

This Hotel was clean and good for the price, but this past time in mid August it was dirty, and disgusting. Towels were old and stained, bathroom not quiet clean, vents of air conditioner full of dirt and crud… awful! They need a good cleaning and some supervising of housekeepers.

We recently had a wedding at Montelle Winery and needed a place for our guests to stay… along with us after the big night. In comes the Residence Inn.
There is a lot to rate here, so I am going to use a format similar to one I saw from a previous Unilocaler.
Location was 5 Stars. With a Cracker Barrel and a Quik Trip right next door and a major highway within sight it’s a pretty good location.
Building was 4 Stars. The building was crisp and well designed. It was a pretty nice lobby with coffee and tea on tap.
Staff was 5 Stars. They were just phenomenal.
Room was 4 Stars. I loved the room, but the TV was definitely dated. I like being able to plug in my HDMI cable and watch some movies from my tablet, that was not possible with their old tube style TV.
Amenities was 4 Stars. I didn’t try to pool, but it looked great. I saw the gym and it looked very nice, but alas, my wedding night I had a different form of exercise planned.
Food/​Breakfast was 5 Stars for sure!!! I have NEVER had a breakfast at a hotel that was this good. Eggs, turkey ham, potato wedges, biscuits and sausage gravy, fresh made Belgian waffles, cereal, pastries, milk, juice and MORE MORE MORE!!! I ate three plates of greatness before I had to stop.
This was a very pleasant experience and I will be looking forward to staying in a Residence Inn again.

A nice hotel with friendly staff members. Got a suite with
kitchen, work station, living room, king sized bed. They need to update the old fashioned TV in the room though.
Like other Residence Inn, the hotel provides breakfast every morning and had plenty of fresh coffee/​juices. Also have happy hour Manager Specials from 5:30 — 7:30pm from Monday to Wednesday.
Plenty of food options near the hotel. Make sure to try out the Thai place 0.2 miles away.

not too shabby for a Marriott owned spot. my company flew me out for work and they put me up in this place for an entire week. staff members are all pretty friendly and i like the little convenient corner with munchies that’s opened 24hrs.
my room was huge! had a kitchen, work station, living room, king sized bed, sep sink area from the bathroom. btw, i loved the showerhead. it was amazing! the bed was ehhh… not super comfy. the room was really clean and someone came to clean and change out the towels everyday during my stay. my only complaint… the tv was an old flat screen tube tv. i think that’s about the only thing they need to update in the rooms.
they have a shuttle that took us from the inn to work and back everyday. after work, they would even take us across the way for dinner and came back to get us at 9pm.
they provided breakfast every morning and had plenty of fresh coffee/​juices. during mon-​wed, they usually have happy hour from 5:30 — 7:30pm… free beer! while i was there, they had bbq night, nacho night, and i forgot.
there’s also a computer station for you to check into your flight and print out your boarding passes.
i took away 1 star because even though they offered free wi-​fi, gahhhhh was it SLOOOOOOOW!

Been staying at the RI for a few weeks now…1.) Not a full service hotel so review written with that in mind 2.) Rooms are spacious, newly remodeled and generally well maintained 3.) Breakfast is generally not as good when compared to full service hotels, but… free. They do have a waffle maker and a full selection of cereals. 4.) Always full so book ahead. Generally, a pleasant experience… would stay here as long as convenient to work or whereever you’re going. The hotel is removed from the freeway so quieter than Holiday Inn or Stabridge, which is a plus… They also have a free shuttle within 5 miles and an arrangement with a Gold’s gym down the road where you can work out for free, which is very convenient.

I really liked this Marriott! I think it’s pretty new…
Everything was SUPER clean! The staff was very friendly.
The room we stayed in was VERY spacious (king bed, large sitting area, full kitchen [even a dishwasher and stove]). The bathroom was a little small, but not too small to where it’s annoying. I wish the shower had a better water pressure, it wasn’t terrible but not great either.
The continental breakfast is WONDERFUL (4 cereals, oatmeal, biscuits, gravy, sausage, eggs, yogurt, Belgium waffles, orange and cranberry juice, milk, toast, bagels, and a huge condiment selection.
They have a 24 hour mini store right by the front desk and it actually had a larger selection then most places I’ve stayed.
There is a Cracker Barrel, Quik Trip, Walgreen’s, McDonald’s and a Sushi Restaurant all within walking distance.
The only downside is that the hotel is about 7 miles off of i70. If you’d like to be close to i64 this is PERFECT!