Merlin 200,000 Mile

Nice people. Steve is very thorough in explaining what is wrong with the vehicle and what they can or will do to fix it. They work quickly and will have your vehicle back to you in no time.

They definately have a pleasant staff, but that is where the good service ends. (1.)They replaced my windshield wipers, which I realized didn’t work until halfway home, in the rain no less. They pointed to every random things that could have caused them not to work, but when I brought car in the next day, they realized that protective shield on blades had not been removed. (2.) Oil changed twice by Merlin, but when I took my Passat to VW for repairs and oil change, they found pressure valve broken and internal shaft missing from from oil filter housing. VW pointed to the last oil change (by Merlin) as the fault for missing/​broken items. Oil change could not be done with out me paying to replace items. Now I know that «most» car service companies are looking to have people pay for add on, but I have never had an issue with VW in the 10 years I have had my car, but I have had 2 issues the 2 times I went to Merlin. To add insult to injury, Merlin has decided they are not to blame and even had the nerve to excuse the windshield wiper incident to things that happen. Quality assurance seems to be an issue with the specific Car Service company.

I wouldn’t take my car anywhere else. Every person I came into contact with was friendly, knowledgeable and patient to someone like me who doesn’t know about cars. They quoted me a price for some repair work and then it ended up being $ 100 cheaper, so one can’t complain with that! With how nice everyone was, I wouldn’t have minded paying that extra money but I know that I’ll be returning should I ever need more work on my car.

I have been taking my car to Merlin’s for over 5 years now. Their honesty is refreshing. I also feel comfortable because two of the mechanics are women. They have consistently taken the time to explain the pros and cons of getting a recommended service. They are looking out for me and what I actually need. For instance instead of getting a high priced service, they told me about a less costly option which would work since my car is older. They truly care that their customers leave in a car that will not harm them. While waiting for my car to be completed, other customers arrive and the environment is welcoming because the owners and mechanics have a great relationship with their customers.

I go here for all my car care needs. The staff is incredible, honest, and fair. I feel as if they are very trustworthy and they’re not just trying to get you to buy more services from them. Additionally, the work is a very high quality, and they do it in a timely manner, which is something that you would want to expect from a car care place.
The only negative thing that I could say about Merlin is that they got rid of their 3 oil changes get one free

They did a free inspection on my car and it turned out that I needed a lot of expensive work done. I went home called around and the price they quoted me was about the same as everyone else, most places was a little more. They didn’t have my car part in stock but they got it for me and within a few hours my car is running great again

I know that I can always trust the owners, Steve and Linda, which to me is the most valuable quality to find in a mechanic. Their prices are very reasonable, their turnaround time its always within reason and they’re excellent at communicating issues, statuses and advice.

My family has taken vehicles here for years. The owners are honest and the staff is skilled. I appreciate being able to leave with a running vehicle and not feeling like I’ve been taken for a ride.

If I could give them 0 stars I would… This company is out to steal your money… They lie about repairs and over charge! I would highly suggest going any were but here!

I am fairly certain Merlin’s has been trying to sell me unnecessary repairs because I am a single woman taking care of my automotive maintenance on my own.
I have been in for five oil changes and EVERY time they’ve found something on my car (only 5 years old) that has needed repairs over $ 100.
Once, they found an issue, I decided not to have it repaired, and the next time I brought it in they seemed to have no recollection of bringing it up the last time. Good thing I didn’t shell out hundreds of dollars. I will be looking for another mechanic to depend on for routine care maintenance.

We live forty-​five minutes away from the Merlin’s in Oak Forest, but it is completely worth the drive. Steve and Linda are awesome: they have consistently been the lowest estimate on pretty much anything we’ve needed for either of our vehicles. The mechanics there are top notch and we have never had a reason to call and complain about anything. They get you in and out very quickly, and never try to give you the subtly sly upsell – they only tell you what you need, not what they want to give you. We have never been disappointed with any of the work we’ve had done at Merlin’s.