Best Western Plus Airport Inn & Suites

When you go to a hotel you want Comfort and that is what you will get from this fine hotel. I have stated at many places some that were rated 5 star but they did not compare to this one. This one is better. The staff is very diverse and make you feel like you are a familiar friend. They are all very much professionals at their jobs trying and succeeding at making their guests feel safe, secure and comfortable. The hotel is clean where ever you go in it. They have a work out room, a pool and an area to borrow their computer to get on the Internet. Free wi-​fi and the rooms are beautiful. The beds are like heaven when you go to sleep. The pillows are so soft and the beds make it hard to leave. They have a complimentary breakfast which includes eggs, sausage, cereal, nuts, raisins, yogurt, bagels, muffins, and a waffle maker so you or your kids can make their their own. They have fresh squeezed orange juice, milk, apple juice and fresh fruit. The rooms have a large fridge with a freezer and a microwave and coffee maker and blow dryer. Now the area is in an industrial area so not much of a view but it’s beautiful on the inside. It’s a wonderful hotel and I will only want to come back here again and again. They also have a shuttle to take you where you want to go and pick you up. It would take my husband to the Bart and drop him off to go into San Francisco and pick him up when he was ready. Outstanding service, outstanding staff, outstanding hotel. One more thing, I have never felt safer then in this hotel. If you stay here I guarantee you will be a Best Western Plus lifer. Also their prices can’t be beat!!!

Stayed here lastnight. Was super clean. The woman at the counter was super friendly and the breakfast was good. We got full and there was 6 of us! Would stay here again.

Internet in this hotel is so erratic that you cant even get pass through besides opening a webpage,.so if your jib requires accessing the internet,.consider this hotel a no go.

I had a king bed with jacuzzi tube. Room was clean, comfy bed. But for the price I paid, so not worth it! And there was a fence around it… maybe in the ghetto for some people.

Nice hotel but blighted neighborhood. Have access to a car. Unilocal is asking for more here, that’s all I have

This was a nice hotel. Little full and loud at times. Biggest complaint is the location It was in a part of town that I was a little nervous being out of the hotel. The breakfast wasn’t bad. In fact they had strawberry waffles.

Booking service rated this as 3 star, which is incorrect. It’s two star.
None of the hotel vending machines had water. They all had a button for water, but it was empty on each floor. I understand this can happen, however, when I went to the front desk and asked if they had water for sale there, they simply indicated they did not.
They did they apologize or offer any solutions. Pretty much, «that’s the way it is, better luck next time.» (they did not say that, but it was reflected)
Also, it’s not an area where you would feel comfortable walking around in, and it’s on a semi-​industrial street, so there are no stores nearby.
I felt that a hotel (even 2 star) should have bottled water available for guests. I’m not expecting free, but would like bottled water. So, I contacted the manager of the hotel. Although he apologized for the problem, he did not offer anything to compensate, (I did not ask) and then rushed me off the phone. (I wasn’t expecting, and did not ask for anything in return, but he could have offered something like a late checkout, a free soft drink, some small token of apology.)
I will avoid this hotel, not because of the glitch with lacking water, but because of the attitude of the hotel, and especially the manager’s tone and lack of concern. I could see he clearly does not want to be bothered with me, and he won’t be.

Not happy with my stay. First, the trash was not taken out in our room, (makes you wonder if the rest of the room has been neglected) than, there was a pubic hair sitting on the toilet! I always exam before I sit down, & sure enough a big wirey pube! Kind of not looking forward to the rest of my stay here :-(

This review is for the awesome service we received here from Luiza. I accidentally booked the wrong weekend, and to make matters worse it was booked through 3^rd party orbitz. Luiza at the front desk was extremely helpful and accommodating. She reserved a room for us for the right night (tonight) so it wouldn’t get booked while we called orbitz to see if they would transfer or refund the night. We finally got ahold of a real person at orbitz and Luiza talked with them. We got a room through Best Western and a refund from orbitz even though it said there was no cancellation refund in the original orbitz confirmation email. Luiza deserves the 5 stars for customer service, but the accommodations are also nice too. It’s just an airport hotel though, not one for site seeing. Perfect if you have an early next day flight, like us, or come in late and need a place to crash before you embark on your journey.

The hotel was clean and comfortable beds. Unfortunately, the hotel decided to complete construction in the room right next to mine at 8am on a Sunday. The pounding continued for ever an hour when I finally asked them to stop the extremely loud banging. In addition, when I told the front desk staff at checkout, he was not sympathetic at all, did nothing to help me as a customer, and tried to charge me again for the room!
I will not be returning to this hotel.

Very nice place and friendly staff and I would go back there again.
Great price and was the cheapest of all the other hotels except Econo Lodge in tht area but if you read my comments about them you never want to be at Econo. Warm breakfast till 9 am with lots of choices. Clean and warm bed sheets and towels Just a toilet seat cover was a bit dirty and i guess missed. Had Warm indoors swimming pool and a small workout room. They also started to have taco night on Tuesdays and Chinese food on Wednesdays nights. I Left on Wednesday but tacos were delicious. The room was very quite, big and clean. Stayed there 2 nights.

Has airport and/​or rental car pavilion pick up. Reasonable price. Good beds, great shower. Nowhere to eat nearby but you can get take out from Chinese or pizza places.

Stayed here overnight enroute to Northern California from So-​Cal. The place was clean, safe and roomy. Breakfast was complete and tasty. I would definitely stay here again.

I usually stay here to take the shuttle to and from the games at the Oracle. The drivers are very nice as well as the front office staff. The rooms are clean and the noise level is relatively quiet for being right next to an airport. I love their weekend breakfast buffets from 7 am to 10 am — a simple breakfast before the game. I have recommended friends to stay here because their rates are on the lower side most weekends.

This is actually a pretty good Best Western — I’ve stayed here a couple times when I had early flights out.
The staff and owners are friendly, the rooms are clean and the decorating is ok.
The last time I was there I arrived to a reception with free food and drink, always a good deal.
It is kind of tucked away and not a great area for evening walks… but 2 minuted from the airport.
I have discovered there is a back way around to Alameda where there are some good food options like Burma Superstar…

After I screwed up and made reservations for the wrong night at a different hotel, I was left with no hotel to stay at. Most of the hotels in the Oakland area were sold out. The Airport Inn & Suites was the only one that had a vacancy. One room left! Since I was desperate, I took it.
The hotel is lost in an Industrial area of Oakland, away from the other hotels near the Oakland airport. A large metal gate surrounds the premises. Parking lot had adequate lighting when I arrived in the evening.
Check in was quick. The front desk staff knew I was coming. The guy told me, «So, you are the one that made the reservation for the wrong night». I thought «thanks for rubbing it in». He then told me that dinner was served in their lounge. Tonight’s special was Chinese food. I looked at him and thought to myself «Why would I, a Chinese guy, want Chinese food from a Best Western, when I can go to Oakland or San Francisco?» I thanked him and went up to my room.
The room was okay. The carpets seemed clean to me. I had two comfortable double beds in my room. The television was okay, but, their satellite dish didn’t work very well. No TV listing anywhere, so I had to search and find the channels that I wanted. A couple of prominent «hotel TV stations» were missing, like HGTV, CBS, and others. The bathroom was clean. They had free wifi in the hotel. AC is noisy, like all hotel AC’s. Breakfast is a typical hotel breakfast with sausages, eggs, waffle maker. Nothing special.
The hotel wasn’t that bad. It served it purpose and gave me a place to lay my head at night. It was clean. It was good punishment for me for booking the wrong night. I am not going to make that mistake again!

Excellent staff, thanks to Rena & the Filipino shuttle driver that drove me into the airport at 04:00 am, real courteous and on time.
Room was real clean, bed is comfortable, TV reception was not that good not digital,
microwave was old model, still need to turn knob for timer, Area was a little scary, I tried to walk to IN & Out burger and was approach by palm handlers asking for extra change, I survive the walk and back to the hotel.

Comfy beds, clean, inexpensive, and quiet. They could have provided more towels, and the breakfast area definitely needs to be bigger. I would stay here again.

A fine place with good rates. If you are an American Airlines frequent flyer member you can buy a night’s stay with just 12,000 miles.
This Best Western was a heck of a lot like every other Best Western I’ve ever seen except that it is run by Hindu’s. I know this because I enjoyed the Hindu influenced artwork tastefully adorning the hotel. I liked it. The rooms are quite big too!
They run a well oiled shuttle service that is very convenient. The free wifi is a big plus in my book!

I stayed at 4 other Best Western hotels around the Bay Area in a week and this one at OAK was the best of all of them. That’s not saying a whole lot since it still wasn’t a great hotel. But you get what you pay for. And you pay about half of what you could be paying at a Hilton or a Sheraton.
The front desk people were nice but not totally invested in the show of things. You know how you show up at a Hilton and they’re all «HI we’re so glad you’re here how has your trip been is there anything we an do for you…»? Well don’t expect too much for the BW.
But the up side was that the internet said they did not have a breakfast but they actually do! It’s the usual cereal and hard boiled eggs and sausages and piss water coffee. But there’s a million Starbucks at OAK so just wait on the coffee and get it at the airport!
Also, I booked online in the parking lot for the online only rate of 80 dollars plus tax and stuff and then checked in at the 10 dollars off rate. FYI.
Rooms are spacious and there’s some stuff like a pool and a fitness room that I didn’t try. But it’s there.
Overall, it was a nice night. I wasn’t there long so it was everything I needed: a clean bed and a refrigerator and microwave in the room.