Vu Cuong MD

Very rude and unprofessional lady on the phone. I called to request a copy of my mom’ blood test result since she has some health issues and was called in to see dr as soon as possible. She said I had to come to his office and hung up on me as if I’m a selling rep. My mom should have received a copy by mail or email, do not have to ask or beg for it.

Wow. Just wow. The doctor himself is a great doctor but the front desk lady with the weird 80’s theme make up is a horrid woman. She must be going through menopause or something because all I asked her to do was sign a paper for my medical issues and she flat out said no and don’t ask me any stupid questions. Anyways it was my second time and it usually takes 30−45mins to get help at the front desk and will not be coming back. I think they should hire a better front desk woman. I mean the older woman is nice and she gets stuff done. Unlike the ugly hag

HE IS NOT QUALIFIED TO BE A PHYSICIAN. HE SHOULD NOT HAVE RECEIVED HIS MEDICAL LICENSE. IF YOU WANT A REAL DOCTOR, GO SOME WHERE ELSE!
When I entered the office the lady at the desk looked at me rudely. She said you haven’t been here in a while. You should see the doctor more often. She said this in a rude tone. And then, she asks about my co pay so I paid cash and then she put me in an office and asked me what was going on and they were just rude.
When the doctor came in, he asked a few questions, told me to do lab work and why I was here. Duh, I am here because I am in pain. He told me to do lab work and I asked for the pain medication and he said I couldn’t get it until the lab work was completed. The doctor was very rude, very unprofessional, there was definitely no customer service and it seems as if he just wanted the money and he didn’t care about me (patient) at all!
I would not recommend this doctor to anyone. Find another doctor that can treat you as a person and not as another transaction.

Pretty much the worst medical experience I’ve ever had.
I enter the office and check in at the desk, giving the lady my insurance card as she asks for it. She stares at it confusedly for a few minutes, and then asks me what my co-​pay is. I say «nothing», because I don’t have any copay (I have a strange HSA plan). She doesn’t believe me.
She asks me to use the office telephone to get a rep from Cigna on the line in order to explain to them how my insurance works, since my explanation wasn’t good enough. Let me repeat that — *I* was told to call my insurance company, and get a rep on the line.
I do so, anyways, providing all the information the rep needs to open my account (social, birthday, address, etc.) I hand the phone to the lady at the desk and sit down again.
The rep starts re-​confirming all the information from the office’s lady, probably because that’s standard practice (since a new person is on the phone). The lady asks me for my birthday and social, and the doctor, who is sitting there, starts yelling at me that I should have already provided all this information (which I did, and he heard me doing) and that I should have stayed on the line with them while they were talking (seriously?).
Anyways, that happens, and finally they figure out how much my visit is going to cost. I pull out my HSA debit card and they tell me «sorry, we don’t take credit». «No problem, this is a debit card.» «We don’t take those either, check or cash only.»
The doctor yelling at me was the last straw, and not taking my card just gave me a quick exit from this horrendous practice. Stay away.
Given that this is Chinatown, perhaps Chinese patients probably will have a more reasonable experience. :-/

Best MD in Oakland.