Comfort Suites

Should have checked Unilocal first!
I paid extra for a reservation I could change or cancel!
When I checked in, I told them I only needed the one night and not the two. After an hour of back and forth with the front desk, Jenny and a dude who’s name said «trainee» said no problem, be sure to check out in the morning.
The next morning at the front desk, Mary said she could not check me out. I told her everything and she just shrugged her shoulders. She promised to call me back when her manager, Sandra Espinosa got in at 10am. I made her promise. 10am comes and goes without a call.
Sure enough, they charged me for two nights.
Calls to the hotel went unreturned.
An email to Best Western Corporate got me resolution… I thought… a one night refund would be issued. However, two weeks later, when no refund arrived, I emailed Best Western Corporate and they said no refund would be issued.
After reading the reviews, I guess I should be grateful they didn’t charge me for smoking.
Beware!

Well, if you are trying to find a hotel in this part of town you will soon realize there are NOT too many Hotel choices.
Due to business we had to traveled to Bethel Island 4 weekend in a row and with all the wedding going on in June it’s nearly impossible to find a room near Brentwood. So we found this Hotel. We have stayed here 2 separate times. Keep in mind this review is based on limited Hotel choices. So for what’s available around here I think it was one of the best we found and have stayed at. Location is weird but it’s near the freeway. Across from an old grapevine field. Next to McDonald, Carl’s Jr./Green Burrito and Starbucks. Seemed like a safe area. I would not walk around here at night of course lol. Rooms were very clean. And SPECIALLY it was a quiet Hotel. Beds and pillows were comfortable and full continental breakfast. Nice lobby. Nice and friendly front desk personnel. I would have rather not stayed here but it worked out. We had a comfortable stay.

This place is a joke! I booked 5 rooms months in advance. I had to confirm my reservation 5 times because their staff could not get it right including the so called manager. Check in is 3pm my room was not ready until 4pm and I missed our rehersal dinner. When I complained I had a staff member put her hand up to my face and stomp away like a child. When I spoke to the manager her response was «I was going to help you but now I’m not because of your attitude» One of my guests was charged $ 150 for a $ 2 corkscrew that was not returned. They don’t have a shuttle available because they don’t have a license. One of their guest was smoking marijuana on the same floor I was on and I received a call stating if a housekeeper smelled it cleaning my room I would be charged $ 250.I had to find a housekeeper to come to my room to prove it was not coming from my room. At breakfast I waited 20 minutes for hotel maintenance to refill pancake batter and when I complained that the original mix was blueberry I was told thats all we have… Seriously the managment here has no professional skills what so ever, after I took their survey the manager sent me a condescending email with a noreply attached… I will be writing a letter to the ceo of best western David Kong in hopes they can save this hotel.

They changed the Hotel to best western. Room was clean, and decent. TV, fridge, microwave, as any suite would have. Breakfast was decent. You get all this for about 109 $ a night. Definitely not a bad deal comparing to other hotels in the area that are either cheaper and dirty, or more expensive and at the same quality as this one. Would definitely stay again.

This is now going on week 3 with no return call from management. This is ridiculous. Yet I keep calling and I am told only the manager can handle this and she’s never there or is busy and some how in 3 weeks had not been able to make 1 call to me.
It has now been two weeks since
I stayed here with my friend and we were charge $ 250 smoking yet neither of us smoke. We are still waiting to get a call
Back that was promised to be no longer than a week yet we keep calling for answers. This is ridiculous! I have never had such bad service with anything. Horrible. Don’t stay here unless you want to be ripped off, get 0 sleep since
The construction happens super early
In the morning and they yell at each other outside your windows.

We stayed here while our home was getting fixed from a leaking pipe under our slab. Our insurance paid for it but it was nice newly remodeled clean spacious. They had free breakfast but I didn’t wake up early enough for it. The only down side was they were still remodeling while we were there and it was a bit noisy early in the mornings but I’m sure it will be fine when they are done remodeling. It’s so close to our home we won’t need to stay here again but it was really nice.

Noisy hotel! Worst I have ever experienced. There is no insulation between rooms, you can hear the tv or even conversation. On top of that when we made the reservation there was no notice of construction. We are 10 ft away and I’ve had a migraine for 3 days. To get to the front desk we had to walk around the outside of the hotel. I asked to speak to a manager and have yet to be contacted. They really seem to have no concern for their paying customers needs or concerns. On top of that the wifi is very slow and most of the time isnt working. Do not waste your money here.
The only positive is the breakfast is half decent.

I’m am so pissed right now. I got a $ 250 for smoking yet I DONT SMOKE. I have such bad asthma that I can’t even be near smokers. We literally were at the hotel to sleep and were there maybe 8 hours since we were right above the construction and that started at the crack of dawn. We left since the guys were hanging out right outside the window and we could hear them talking loudly. Not a restful night and a ridiculous charge. I have never bought cigarettes nor have I ever smoked one! And I was told to call back to speak with the GM and was given a 30 min time frame to do so.

While people are reporting this hotel as being closed, it actually has changed names. It’s currently Oakley Suites. We heard a rumor that it’s supposed to be again changed to a holiday inn express.
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We booked with Comfort Suites in Oakley to attend a local wedding in September but when we arrived on 9÷19÷15 there was a banner across the hotel that said Oakley Suites. They were apparently doing some remodeling because they had large Connex containers in the premium parking (front) leaving most to park around the back, I found it very annoying that customers take a back seat to the construction workers.
We checked in without any incident and noticed the lobby and common areas was quite nice and clean and we were told about their free breakfast, we then headed for the elevator to get to our third story room, room #321. We waited and waited and throughout the trip we discovered that the elevator was very slow. We got to the third floor and found that in place of the typical plaques that identify the room numbers there were 8 ½ X 11 sheets of printed paper with the room number and the room style. Some of them had information crossed out and sloppily written in ball point pen.
The room was nice and clean, nice refrigerator but the TV was a tad bit on the small side, but not too bad. The bed was very tall, my wife needed help getting up onto the bed and even I had to jump up onto it. I noticed a wet spot on the carpet near the wall mounted air conditioning unit. The toilet seat was either loose or broken because it liked to shift while in use and the bathroom exhaust fan sounded like an old fashioned diesel engine idling.
As hotels always do, there is a card that explains about the waste of soap and water doing laundry and to please reuse towels if possible. To do so, the card instructs the occupant to place towels on towel racks. We found the towels neatly piled on the counter in the bathroom, and not a towel rack to be found. After showering I hung our towels on the curtain rod to dry for reuse but the maid replaced them anyway. Also, I don’t understand the concept of cloth shower curtains because they get soaked and then leak water all over the floor.
We attended the wedding on 9÷20÷15 and when we returned to our room on (Sunday night) we found that our card-​keys wouldn’t open our door. We headed back down to the lobby where they reprogrammed the keys and told us they’ve been having trouble with the door locks that evening. We traveled back up only to find the keys still didn’t work. We headed back down again where they reprogrammed the keys yet again and sent someone up to our room. When we arrived back at our room they had the door opened and just finished disconnecting some electronic device from the door lock system and our keys again worked.
The staff was all very friendly and inviting. The hotel was nice and simple and clean. They have some work to do, but I would likely stay there again. However, there aren’t many options, it was the only hotel we found in the area.
In general, the hotel was adequate. I’ve stayed in worse and better.

Wasn’t a 5 star but very spacious clean room. After reading the reviews I was nervous but the staff was very helpful and sweet. I’d definitely stay again me and my husband enjoyed the choices available for breakfast.

This was the nastiest hotel we’ve ever stayed at. The first night we checked in there was a wedding party staying across the hall and they were making so much noise and my husband and I both called and went up to the front desk to ask that they quite the party down. The security guard who was standing right outside of the room claimed he couldnt hear anything. We told them they were violating fire code by allowing that many people in one room and we were going to call the police about it. The noise stopped within 5 min.
Second we had to play musical rooms because the toilets kept breaking. EVERY room we went to had a broken toilet. Most lamps didnt work and were falling into pieces. The lights in the ceiling rarely work and the maids were useless. I had to leave a detailed note telling the maid to VACUUM the room. We had to stay there for a week and in that week they changed the sheets twice. My brand new white socks I wore turned black from walking on the carpet.
The only redeeming quality this hotel has is the breakfast. We had a lot of luggage and the maids and maintenance workers were laughing at me and talking in Spanish (because they are ignorant and obviously didnt think a white person can speak or understand them). They mocked me and asked each other, «Is she moving in»?
You have other options– you do not have to stay here if you’re visiting this town. We were referred to a website call airbnb and found a really great place for a cheaper price.
Whats worse is that I just found out that my comfort suites member points were never entered at this hotel (cause the front staff has no idea what they’re doing) and now were missed out on a special promotion for getting a free night stay.
DO NOT STAY HERE!!!

I stayed here for 8 weeks straight while working at a nearby power plant. I’ll say this I couldn’t be happier. I was so impressed with the manager she was very accommodating with our stay. The hotel is in a good location with stores and food. Even a gym down the road. its also a very safe area and they have security at night for added safty. The rooms are big and super clean they have a outside pool and spa along with a gym. The price was extremely fair. I was able to stay in a single double and a suite. Let me say I was impressed with all 3 each has a desk and a couch with coffee table. The breakfast was choice of pastries waffles or eggs and a meat. Coffee ²⁴⁄₇. The staff was wonderful and polite. Especially Mary and Danielle. I will definitely be staying here again I feel Sandra the manager is running a great staff and hotel. Don’t judge the review off of people who stayed there once take it from someone who was there and can give an honest full review. Thanks Sandra for making me feel home away from home I’ll also be informing corporate she deserves a raise.

Wow! We were upgraded to a larger room with a living room without asking! The front desk ladies were fabulous, the room and hotel were very clean, and the price was excellent. We missed the breakfast since it ends at 9 am on weekdays, but there is a Starbucks and a McDonalds in the same block. Great price and great stay!

Had to find a room last minute and every single room from Tracy to Pittsburg was sold out. I only got a room here due to a cancellation.
Clean, cool and pretty quiet. The free breakfast was good. Cereal, muffins, sausage, eggs, and even a waffle machine. They had coffee and 3 choices of juice. All in all a good stay.

I stayed here a few months ago and the hotel is okay. Not the best Hotel. I stayed here because my friends live in Brentwood and the holiday inn and Hampton inn were booked out and so comfort suites was my only option unless I did something in concord or Antioch.
The hotel itself is not fancy. They do offer comp breakfast which is make your own waffles, bagels, eggs, bacon, sausage, yogurt, bread (toast), fruit. For drinks they have coffee, juice and water. The coffee wasn’t even good.
For the room. The room was okay. The bed was clean. The bathroom wasn’t that clean. I found hair all over the counter. I called house keeping and they came up and clean the bathroom again. The shower was weak, the water pressure sucked. The room did include a sofa bed and 2 queen size beds. Plasma tv and a dresser. There was a fridge and microwave. The view looked out into the parking lot. I could see the Arco station across the street.
During my stay I notice that a Starbucks was coming soon next to Mc Donald’s. (It’s now open but it’s only a drive thru/​walk up window, no inside).
Overall would I stay here again, maybe if I was traveling with my dogs!!!
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Breakfast = +4
Room = + 3
Bathroom = –0
Staff = +5
House keeping = +2
Pool= +10 (because it’s clean and the hot tube was hot)

My room was spacious and appeared clean. I checked in at 930PM and the front desk person was very professional and checked me in under 3 minutes. She also provided helpful dinner tips and was nice. Shower was clean, and there were plenty of towels.
I was worried about staying her given all the Unilocal reviews but had a plesant experience. It helped to have very low expectations.
The breakfast was a nice extra. They had blueberry and plain waffles.
Elevator was a bit scarry and made a funny noise.

Rooms are to be non smoking and it smell like smoke. Room looked clean and well kept. Lobby was clean. Checkin was good. Staff was good. Breakfast was good, staff was always filling stuff up.
On the second day there was a knock on the door and I didn’t answer on the third knock but came to the door and the maid was about to enter right when i open the door she said sorry we will come back later. Usually I place a do not disturb sign up. Don’t recall if it was there. My daughter went shoe/​sock less after her shower and only a few hours of being on the carpet her feet was black :(

I booked a block of rooms for my wedding because this hotel offers a shuttle for guests to and from the venue, which was a big deal for guests who wanted to enjoy themselves at the wedding! I thought the rooms were clean, and all of the rooms looked like they had been recently updated. The rooms were fairly priced, and we ended up having a lot of guests spend the night. It was nice seeing everyone the next day at breakfast, but none of us made it to the pool. As an fyi to guests who want a snack late at night, the McDonald’s next door will not let you walk through the drive through (i.e. the people who are drinking at a wedding who took a shuttle to the wedding to avoid driving), instead McDonald’s insist that people drive through the drive though, not the hotel’s fault, but ridiculous and not safe!
The one thing that could have made everything a lot easier for my guests and me is their reservation system. Since I had a group code, I had to call multiple times to book rooms for my family. The computer system at the hotel always seemed to be down because I would either not get a copy of the reservation emailed to me or someone at the hotel would need to call me back to reserve the room, but they usually forgot to call back. I wish instead I was given a code to use online because that would have made booking so much easier for everyone involved.

I was a bridesmaid in a wedding recently and the newlyweds booked a few rooms at Oakley. I found the rooms to be clean and comfortable. The décor was bland, but you get what you pay for!
There are three floors and a very rickety elevator. I really thought that it was going to break while we were trying to get to the room.
We stayed in suite 210. Now, their room numbering system was a bit confusing. They completely left off 210 and started with 211, so when we got off the elevator we were a bit confused. We then decided to walk in the direction of 211… lo and behold 210 appeared!
Decent hotel. Decent pricing.

I really tried to be optimistic when staying at this hotel, but was completely disappointed.
I made my reservation in either January or February for September since this is where a block of rooms were set up up for a discount for a friends wedding.
I had completely forgot to get a pet sitting for my dog and called the Monday before my reservation to check if a pet friendly room was available, to which the front desk immediately told me «We have no rooms available for that weekend» and hung up before I could even explain I already had a reservation. I called back later that afternoon hoping someone else would be working and got similar treatment. This time I was told to call back on Friday, even though no one had ever even asked to look up my reservation.
I called Friday and finally spoke to a staff member that was competent. She looked up my reservation and quickly made the change…
Upon arrival the front desk staff were short and rude. They were loudly discussing how much an «asshole» another customer was loudly and in front of a lot of guests. When another guest asked a simple question one of the employees was short with her and rolled her eyes multiple times.
I had to ask multiple times how to sign up for the shuttle to the event, and could never get a clear answer and had to repeatedly ask for the sign up sheet.
On to our room. I understand its a pet friendly room, but it should not smell like month old wet dog. That’s COMPLETELY unacceptable. I have a dog, I understand their living spaces can become smelly, but that’s nothing that a few open windows and baking soda or febreeze can’t take care of. The floor was all tile and after walking from the bed to the shower barefoot my clean feet were disgusting.
My dog did not have fleas before staying here and I’m pretty sure he now has them.
On top of it all, we were on the first floor next to some sort of event room. We stayed on a Saturday night and at 8 am a church started up its Sunday morning service in the event room that shared a wall with our room. You’d think a hotel would at least mention this to you, you know just a simple, «hey at 8am, there’s going to be a whole lot of yelling and screaming about Jesus.»