A Plus Appliance Repair

Terrible company. Just shy of 4 weeks to get my stove repaired. Excuse after, excuse, delay, after delay. I read the other Unilocal and this is their modus operandi. I would have never chosen this company, but I have a home warranty and this is who they gave me. I did file a complaint with my home warranty about this company. I will never use them again.

Did not look at Unilocal before we decided to use a plus. HORRIBLE EXPERIENCE! Our washer broke down in December. We had a broken bearing and tub. Our home warranty referred us to Sharon. For two months we were told that LG was still getting the part, we accepted it for a while but then we started to get frustrated. I called Sharon very angry, and she explained it was just a long process, calming my worries. I called her every week for a couple of weeks until we bit the bullet and decided to take money in lieu. She said she would start the process and that it would take a week. I called her and she said it would take another week. Each time I talked to her, she was generally very pleasant to talk to. That’s one thing I will give her credit for, although many have not had the same experience. Sharon told me that she would give me the number to someone I could call from home warranty who would give us the money in lieu. I had her cell number and asked why she couldn’t just text me, why did she have to keep asking me to call the next day? Of course, another excuse. But this time I was sick of it. I decided to go over her head and call the home warranty myself the next day. That night, I checked Unilocal out of curiosity to see if someone was having the same sort of experience. Review after review of how Sharon lied, kept saying she would call, when she did not. I was outraged with her! The next day I called our home warranty, and they said not only did they not have ANY RECORD of her asking for money in lieu, she hadn’t even put in the request to LG for the parts!!! Perhaps this was miscommunication on her end, either way it was horrifying. The person from the home warranty was just. as. horrified! She was appalled, and said someone would call us the next morning. I then decided to call Sharon to catch her in her lies. Sharon told me that she would give me the number just as soon as she got to the office. No such luck. Never called back– I texted her about it and she said she was too busy to call or text with the number. The next day, THANK GOD home warranty people called with the money in lieu. THREE MONTHS LATER. She then proceeded to text me saying that she was to thank for them calling. Never in my life have I had such an awful experience. This woman is very manipulative and very good at lying! Stay away from this repair company!

Not only did they misdiagnosed a problem with my range and tell me that a part had to be ordered and wouldn’t return our calls for weeks but it turns out that when the second technician came out all he had to do was unlock the locked range top as a child safety device. I have no idea why the first technician thought it needed a new solenoid and the second technician came out and just pushed a freakin button to fix it. But it doesn’t matter because they never call you back and if you get either of the two toms that are technicians the first one is incompetent and and the second one is an a hole.

We had a horrible experience with this company. FOUR visits and still have no working dishwasher. We are currently working with our warranty company to send out another company. Their scheduling is also a nightmare. They missed two appointments for their FIFTH visit, claiming someone called to cancel (the first time) and they took us off their schedule due to a miscommunication with the warranty company (the second time). Will go a mile out of our way to avoid them in the future.

Pray you never have to cross paths with these fools. Avoid this worthless outfit at all costs. If you use Fidelity/​American Home Shield — they probably will send these clueless technicians out to your house. Do everything in your power to avoid them! Under no circumstance should a non-​warranty person call this place. Save yourself from weeks of incompetence and being screamed at and berated by their unhinged owner, Sharon. You’ve been warned.
Use them if you want to:
— have your appliances misdiagnoses and weeks of your life wasted
— want to be treated with disrespect and contempt
— want to be without an appliance for weeks and then treated like garbage
Expect Sharon to send the worst technicians in SD to your house and then (while apologizing for them) scream and berate you
I wish I could get the last 3 weeks of my life back. My only hope is to save someone else from having to endure these jackasses in the future.

DO NOT USE THIS APPLIANCE REPAIR SERVICE COMPANY UNDER ANY CIRCUMSTANCES. Sharon, the owner, is a pathological liar. She is also a sadist who takes pleasure in knowing that her clients have no use of their broken appliances.
Now, we all know how important it is to get a non functioning appliance up and running in the fastest time possible. I have had a refrigerator that was not working properly since July 01, 2015. We could not control the temperature in both the fresh food and freezer compartments. A+ came out on July 09 to diagnose the problem. They determined they needed a specific part for repair. Sharon told me the part was on back order and would be here within 3 weeks.
Six weeks went by and they finally received the necessary part, only to tell me that it had come in damaged. Sharon said not to worry, she would get the part again in 1 week and install it. Yes, I’m thinking the same thing. How can she get a part in one week which originally took her six weeks to obtain? The part came 3 weeks later and they installed it. The refrigerator was still not fixed. They had MISDIAGNOSED the problem. Now we had to order a different part, which was on back order. Sharon said she would be able to get the part within a week.
A week went by and no call. I called A+ and Sharon told me the part would take 3 more weeks to get here. During this time, my refrigerator shut down completely and I had to throw away all the food in the fresh food and freezer compartments. Next, I had to go out and purchase another smaller fridge for $ 500 because a family cannot be without a refrigerator. I called Sharon, told her what the situation was and asked her if she could get the part any sooner. Her answer was, «no, if I could make the part I would.»
At this point I had enough. I’ve been in business for 45 years and know how to get things done. I called the refrigerator mfg. and asked them the name and number of their parts distributor on the West Coast. They gave it to me and told me that this was their only certified parts distributor in Southern CA. I called them and it was true; they did not have the part in stock. However, they told me they could mfg. the part within 7 – 10 working days. What! How did 7 – 10 days turn into 6 weeks or even 3 weeks? One more thing; the parts distributor for my refrigerator told me that there were NO orders for that part on the books. A+ was supposed to have ordered that part more then one week ago.
I explained my situation to the parts distributor and they made the part and drop shipped the part to A+ within 1 day! Amazing! What took a so called appliance repair company 6 weeks to get (a part), I (as an ordinary consumer) was able to get in 1 day. I had the part shipped to A+, 2^nd day air and called Sharon to make an appt. (based on shipping info) to install it. She told me she could not make an installation appt. until she had the part in hand because the part coming in might be the wrong part. The part was delivered to A+ last Thursday (as confirmed by signature). Today is the following Monday. I have still not heard anything from A+. I called A+ and Sharon told me she hasn’t found the part (yet) that was delivered and signed for last Thursday.
Now, if you choose to do business with A+ after my experience you need to take yourself to the nearest psychiatrist.

This company is the worst of the worst. We have American home shield, it has been over 10 months since the came in to repair our cooktop, and has not been fixed yet. Our numerous calls to Sharon has been useless they claim that the parts are suppose to be shipped from overseas, but I am sure it would have been here if it was suppose to be coming from out of space. They tell us that the technician will come from 8 am to noon and he does not show up at all. We call Sharon and she tells us that she will call back in 10 min. But she never does. Our job request from AHS was on 11÷5÷14 and now is September of 2015. I don’t recommend this company to anyone.

I scheduled an appointment on a Monday and called them on Thursday to confirm timing. They said that they don’t service San Diego. I don’t know why they scheduled it to begin with, and I did not receive a phone call. Poor customer service.

I have used A+ Appliance Repair for a few years now and the company has always been very helpful and knowledgeable. In the office I have spoken to both April and Sharon and the ladies were more than helpful in scheduling my appointment and actually doing what they said they would do. Tom Gardner has been the main repair person we have had and he is fantastic. He is so incredibly knowledgeable and extremely professional and fast. Not to mention he always has a smile and happy spirit. He is great about recommendations for certain appliances too if you need to replace an appliance. He looks at it from a repair perspective and how the appliance really works compared to other brands. He has worked on our washing machine, dishwasher, refrigerator and stove top appliances and he fixed everything perfectly. I could not say enough good things about this company.
To those who have had bad experiences it appears as if the main issue was timing of the service people to respond. The service people are scheduled as the requests are made and they (April or Sharon) cannot reschedule someone to accommodate a new request for service. So, do what I do and be patient. It is worth the wait. Great company. No, I do not work for the company and I am not relative or a friend. Just a satisfied customer who is very pleased with A+ Repair!

How this husband and wife team stay in business is beyond me. The husband Tom (the so called top repair man) is the rudest individual I ever spoke with. It sounds like the husband Tom is the hands on guy that should not interface with the public and Sharon the wife tries to make peace for her rude angry husband. These folks have no business being in a service business. As I read the poor reviews on Unilocal and other review website its clear to me that Tom has some issues that he should think about real hard. I would never recommend this company to anyone. I hope Tom gets the help he needs to turnaround his company.

Tom is awesome. We couldn’t be happier with the service he has provided on many of our appliances. He is quick to respond, very reasonably priced and provides exceptional service. Plus he’s very pleasant and trustworthy. Highly recommend.

Had to use them through my warranty company– American Home Shield. I had them out over and over to diagnose (joke) and repair my refrigerator. They tried many things over several calls back and over a year later it is still leaking water. I finally gave up and stopped asking for service when they decided to put a silicone caulking in the back. Didn’t work of course. The first try resulted in the sealant not ever drying, and the second dried but did nothing for the leak.
We still have a regular river in the kitchen staining the travertine and creating a slip hazard.

I have a warranty service that sent A+ Appliance Repair to my home in August 2014. I was charged $ 85 for the service call. I needed repairs on my refrigerator, dishwasher and stove top. Tom, the owner, along with another man, looked at these appliances and told me that all of them needed parts and that he would have to order them. He left and has never called me back or returned. I called his wife several times and was told that the parts were still back ordered. It is now November 29^th and I’m dealing with the warranty company who stated that A+ Appliance Repair never sent them a work order. It appears that the company never intended to do any repairs (since they didn’t order any parts) just took my $ 85 and vanished. Nice work if you can get it.

On time, professional, and thorough. Richard Sheehan was the consummate pro. Would recommend them to anyone.

We had to use A+ through our Home Warranty, they should be called F-​. It takes a lot for me to leave a one or two star review. The owner, who also handles customers on the phone lacks (Sharon) emotional intelligence and is in desperate need of someone that can handle calls in a professional manner. It took over a month for them to fix our refrigerator and we hosted Thanksgiving, needless to say we had to utilize a lot of ice to compensate for their poor business processes.
I recommended to American Home Shield that they drop this company but as all corporate politics go they did not, they still have them as a recommended company for our area and we have since dropped AHS as well.
I added a star for the other owner who came to our house to install, at least he was nice.

Incredible A PLUS service! I had my kitchenaid refrigerator malfunctioning two days ago and called A Plus appliance repair. Tom was out the same day in the afternoon to diagnose the problem. It was a computer circuit board which was very difficult to find!
They located the part early the next morning and scheduled Tom to come back out and install immediately! Our ice had not even defrosted by the time the repair was made! It was fast and efficient service and the price was well below what I had anticipated when reading about the issue on the internet! I would highly recommend this company if you want fast, courteous service and appreciate extremely fair pricing!
Jack D
Fallbrook, CA

Simply phenomenal. A client recommended A Plus to us. Just this week Tom came out to fix our leaking KitchenAid dishwasher. Then he leveled out our Thermador stove, cleaned up a balky burner and gave us some tips on how to better care for our LG washing machine.
Prompt. Friendly. Courteous. A wealth of information and very fair pricing. We feel fortunate to now have a phenomenal appliance repair company that we can recommend to our Real Estate clients.

If I could give this company negative stars it still wouldn’t give me any satisfaction and return the time lost dealing with this POS organization.
Note DON’T BE FOOLED the positive reviews of this group are without a doubt written by friends of the owners trying to take the earned terrible reputation and repair it in a unethical way. Trust me when I say, this is exactly how they run their business.
If you don’t like what you do, then get into another non customer facing business.
I can’t begin to tell you the lack of professionalism, customer service and all around just plain bad people that are tied to this organization. Promise after promise, schedule after schedule, commitment after commitment broken by lack of organization and plain disregard for their customer.
We have waited over a month for a part that was supposedly on backorder, only to find out, due to persistent calling on our part, that the part hadn’t been ordered at all. And told by multiple people with arguably the worst attitudes I have ever experienced, that it would be another six weeks.
Stay far far away from this shady organization.
Christ, why do you people even stay in business when it is clear that you don’t even want to provide a service to customers. When people call you and ask to pay for you help, you act as if you are annoyed and more…
Needless to say, the are plenty of other organization that deserve and want to earn their customers business. Why go to one that has not idea what that means?
And, BTW, don’t try to reach out and repair this via Unilocal… Your commentary is unwelcome and I will not waste another minute with F– Appliance Repair.

So I was given this number by another place and I called them about my gas dryer having no heat. The lady, Sharon I think, that answered sounded kind of annoyed that i was calling her with my problems. She immediately said «well I just got back into the office let me call you back in 10 minutes…»
It was 3:40pm on a Friday so after 15 minutes I gave up and called a different place. This place referred me to a guy named Luke that was incredibly friendly and helpful and scheduled an appt with me for tomorrow (Sat) but said he’ll call back if he could make it this afternoon. It is now 4:15pm and Sharon from A Plus still hasn’t called back. I’m not surprised given her general lack of enthusiasm, which is why I gave up so soon.
I would definitely not recommend this company. I couldn’t figure out how to give less than one star or I would have. They deserve zero stars. They failed in every way. Could only have been worse if they did not answer the phone or if it was disconnected. But at least then it would have saved me an awkward conversation and 15 minutes of my life.

my experience with this company actually started out great! they were contracted though my warranty company to repair my dishwasher, where very quick to make an appointment, I thought the technician was very polite and professional, and even answered some general maintenance questions. He diagnosed that I wasn’t getting enough water flow, and that a part was needed, and he ordered the part, gave me a waiting period, and then came back to replace it. The owner was very nice, very polite, and I thought very professional. Until the dishwasher electrocuted me 4 days later when I tried to open the door, and I suggested that the problem might have been caused during the installation of the part. she told me this was not possible, and that the replacing of the water pump could not have caused the problem, but she would send someone out on Thursday because it was too late to try to change schedules. (she did offer to send someone sooner if something opened up) I asked my dad (an electrician by trade for over 20 years) if it was possible for the technician to have somehow caused the electric problem, and he said it was likely caused by the wire slipping into the hinge as the dishwasher was moved into place. also, I was not able to unplug the dishwasher, as it is hardwired into the house. so I called the owner back, and told her I was very concerned about the safety of my kids, and wanted to encourage her to make this repair a higher priority for their sake, especially since it is in fact possible that the problem was caused by her company. at that point, she put on a senior technician who questioned whether my father was truly an electrician, yelled at me and cut me off several times, and spoke to me in a way that made me feel belittled, and bullied for asking for help resolving the issue. I understand it was late, (9pm) but I do not feel that I was treated well, or like the company cared about me or my family, or the potential danger (what if my child tried to help load the dishes, or if I had been holding my baby when I touched the door?) so as it stands, they are scheduled to come back on Thursday… either I will be amending this to show they made an effort to make things right (I really hope so) or I will let this review stand and ask my warranty company to not use them again…
Ok, so they did come back, and my dishwasher works again, and the tech who came was very nice, and friendly. I have NOT been electrocuted again, and my dishes are getting cleaned, so I will give them back a star, but I still don’t know that I would recommend them…