Best Buy

I bought 3 TV wall mounts for $ 323.97 at Best Buy and charged it my credit card. I went back to Best Buy and returned the items unopened. Because it was more than 15 days since I bought the items, they refused to credit back my American Express card and gave me a store gift card. I have no desire to buy anything at Best Buy ever again. This is an awful store. I’m stuck paying the credit card bill and have no merchandise. I called the corporate office and just got another run around. Best Buy is Worst Buy!!! They should go out of business like Circuit City did – they suck!!!

only checked out the movie section. they have such great deals! some of the prices were surprisingly cheaper than Walmart. ended up signing up for their rewards program since I see us buying more movies here in the future.

So many salesman and no one in customer service. Been waiting for 30 mins. Nothing.

Bought a major appliance from their Pacific Sales division. Geek Squad installed it wrong. Tried to get it installed correctly. Left me on hold for close to an hour after being unable for 20 minutes to locate the order. Terrible customer service. They really don’t care and you are just a number to them and not a person. Pacific Sales customer service was really pretty good before Best Buy bought the company. Now they are awful.

Just had one of the absolute worst non-​customer service experiences at any store. The question was simple enough: Can you sell me a fitbit charging cable? Really. That was it.
Not one of their alleged geeks could answer the question. Really?
The clerks were ignoring customers and gave a clear message that they did not want to be there and those customers who dared approach them were a bother.
So I won’t bother entering their store. EVER.
Of course they deserve $ 15/​hr!

Ok… I’ve been so many different Best Buy’s in the area… Poway, San Marcos, Encinitas, Mira Mesa. Blah blah… Every time that I go, I seem to always walk in and get greeted by the main security person and that’s it. This goes across to ALL the locations that I’ve been too… but I’m never able to find somewhere who works there to help me with my questions because they are all gathered in one area all talking to each other. I always have to walk back up to the front of the store and ask someone for help in the department that I’m shopping in and then walk all the back to the department I am shopping in.
Recently, I’ve been looking at some camera gadgets to help further my photography business and I can say it’s been an adventure. I came in and found a external flash for my camera and because it was an «open boxed» item, the price on the side was marked down. At least I thought it was when I went up to the register and asked. Jesse, the cashier and this Oceanside location, rang in my items, and when he scanned in the flash, I told him that it was an opened item. He looked at me as if he didn’t care, and just went back to ringing in my other item. When I was going to pull out my card to swipe, he looked at me and said, «Are you going to swipe your card?» in which I responded with «Yea, but are you going to change the price?!»
The external flash had a price tag on it of $ 30 something dollars, and that was the only reason why I was purchasing this item. A manager named Rosa came up and approved the price override on the item.
I still don’t know why I come to show at Best Buy. If they weren’t the ONLY electronics store in the area, I would go elsewhere, but seriously, these Best Buy team members need to work on their customer servicing skills.

Bought an Iphone charger cable and used it for about 2 weeks and took it back to see if I could get a replacement. Customer service Esteban said they couldn’t do nothing since I had missed the returned period. I asked if it had warranty and he gave me a number to Best Buy Canada to call and get it replaced. Cable is only $ 20, but it shouldn’t go bad in less than a month. Is not worth my time going to the trouble on trying to get it replaced. Lesson learned. Never buy anything from Best Buy again. Poor customer service.

Ordered a laptop before noon today. It indicates I was in stock at this location. It has been six hours since placing his order and I know it’s sitting on a shelf 200 feet from where I am standing. They tell me my order is still «in process». They can cancel it and do a new sale but I will lose the $ 200 «flash discount» that was their four hour online sale today. I spent over a thousand dollars on this particular piece of equipment, I have already paid for it, and Best Buy’s sanctimonious clerks will not get it for me.
Zero stars !!! No longer shopping at a place that advertises «pick it up in an hour» then won’t provide the merchandise half a day later

You have to find someone to help you. I don’t understand how they’re in business with such bad customer service.

The Geek Squad inside Best Buy LIED to my ELDERLY MOTHER about her computer and told her it was broken when it wasn’t. She was getting a message from her browser that they would not be updating it for XP any longer. She didn’t know what this meant so she took it into Geek Squad to check it out. Guy turned it on and told her that is was broken and she would need a new computer. 100% FALSE! Then he shows her a new $ 500 computer (She can’t afford) and starts getting her setup for a new credit card. Luckily she called me before the SCAM was complete. How can people be this greedy? Gets me so angry when places like this try to SCAM poor old ladies out of the little money they have. You should be ashamed of your business practices. I am taking this matter up with the Better Business Bureau.

Excellent, knowledgeable, friendly, professional, respectful staff in the Computer and Customer Service departments. No waiting for help in these departments on a Friday afternoon. It only took about half an hour to buy a new laptop and recycle two old laptops. Great selection and prices. Thank you!

Clearly the years of making my wife upset caused her to deliver her greatest payback, a Bestbuy gift card. After years of avoiding this place, I received several gift cards with a high balance. Long story short, I went to this store and was provided probably some of the worst customer service I could imagine. Waiting around for almost 2 hours to be told they couldn’t take care of me. With the great experience amazon and other companies had provided me, clearly my wife was mad at me and wanted me to have a bad time. You win this one wifey, till we meet again!

This best buy has the worst customer service I have ever seen. My roommate has a best buy credit card. They asked for ID. But because he did not have it on him, he had it on his phone. But that was not good enough. One month later I purchased almost 250 $ worth of goods on his credit card, the employee asked for NO IDENTIFICATION. These people need to get their facts right. They don’t backlight the ID, so why isn’t a picture ID not good enough? The manager was choked up because she knew I was right. I will never go to that Best Buy ever again. The management is screwed up and she needs to go back to «manager school» and make sure your employees are asking for IDENTIFICATION. That is all. You just lost a sale.

BUYER BEWARE
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Do not buy televisions here. Do not buy extended warranties here. The TV I purchased here stopped working correctly after a relatively short time and the «geek squad» service that is supposed to solve the problem, under the extended warranty, has only made the problem worse. It should be called the «make it worse squad».

Bunch of apathetic amateurs working here. Three of us had to wait in line while the sales clerk tried to push the extended warranty on an elderly couple that probably weren’t going to live long enough to outlast the OEM warranty.
Lots of staff, but they tend to gather in clusters and avoid eye contact, except for the sub-​retailers who won’t leave you alone.
Encinitas and Chula Vista are much better locations.

I recently purchased a new laptop directly from Lenovo. I took my old laptop along with me new laptop for the Best Buy data transfer service. I paid $ 99.00 for this service and I want to tell you what a RIPOFF! They did not do a data transfer as promised. All they did was a backup file on the desktop of the old laptop and put the same backup on the desktop on the new laptop. Then I was told that I had to do the data transfer myself. Trust me I am no geek that’s why I hired the geek service! Turns out the best buy geeks are no geeks when it comes to data transfer.
I then bought a years tech support from Microsoft for $ 149.00. What a service! These people are REAL GEEKS and have worked with me to solve all my issues. They spent a lot of time doing the data transfer like emails, contacts, word documents etc. I highly recommend this service and forget about the best buy geeks!

Customer service is horrible at this store (#437). I went in a little over a week ago to return a TV that went bad within a few days, and received nothing but attitude by an employee by name Natalie. Walked in, was greeted by the front, walked over to returns and was not greeted in a friendly nor professional manner by this employee. It appeared she was having a bad morning. I proceeded to make my return while she «inspected» the TV I was returning. Unfortunately, I forgot to put back the two cheap batteries that come with the TV and according to this employee, I would be charged a $ 15 fee for the batteries. $ 15! I could probably buy a bulk of good batteries for that price.
Luckily, aside from the return, I was picking up a different TV I purchased online. I offered to swap the batteries from that box and she accepted. Towards the end, I asked for a pen. Natalie quickly answered with «I have a pencil». in a sarcastic tone. I then proceeded to ask for her name and quickly became defensive stating I could call the 800# for any issues and then simply walked away. That was it. Horrible experience and lack of customer service skills by the employee. I think these young employees need an attitude check and a reminder to be friendly to customer. You’re the FACE of BEST BUY.

Worst Best Buy I’ve ever been to. Full of attitude. The management is not helpful either. The mobile desk folks are the pits. I say shut the place down because it’s giving BB a bad name. Or at least, hire some better people than the little 20 year olds who fancy themselves as technically inclined because they can type a ‘where u at’ to their boyfriend with their thumb. Not little jerks empowered by a two way radio.
But you’re their best friend when they’re selling something.

If I could give this place zero stars I would. Needed a G-​Drive to back up some video footage, checked online and called the store. Sweet! Drive is in stock!
Went all the way there to pick it up?
Whoops! Sorry, not in the store. What a bunch of idiots…

I come here to make payments to my Bestbuy Credit Card. The times I’ve come could either be a hit or miss. At times I see employees talking to each other without paying attention to customers waiting in line. Other times, I’m greeted from the employees that are by the door and helped right away at the register. Making my time inside quick. There’s mixed feelings, I guess it depends on the day you come, along with the worker.