Enterprise Rent-A-Car

Never Had a big problem with these guys. Have used hertz before and have seen my friend use budget and ENTERPRISE is the BEST. It is important to book in advance with them, but it pays off. They have always treated me with respect and patience if there has been a mix up, there are also no hidden fees like hertz or budget rentals

I’m an avid renter as I travel out of town a lot and figured I’d try Enterprise out since it’s not too far from the house for a Vegas trip. The customer service level was not the greatest although Brittanie made it better. The car was horrible. Although I rented a full size, the exterior was dirty as if it was never washed and just put on the line to be rented again. The interior felt so dirty because it was never cleaned. The driver seat had a big stain as well as the back seats, the floors were still dirty and never vacuumed. I understand that it’s a rental but cmon, put some pride in your cars, as it represents your company. Once I returned the car the night before, I received the bill emailed the next day and it was incorrect. I got over charged as well as didn’t agree to an extra driver charge, as I inquired about it or else I would’ve made them drive with me. Next time, I’ll travel elsewhere to rent.

I’ve used Enterprise in Layton, Riverdale and Ogden Utah that past year. Although there were issues with the vehicles in Layton & Riverdale, the Ogden cars were the worst. The interior seats had large amount of staining, including what appeared to be a blood stain on the passenger seat. They showed me the car I rented which was filthy, then another with the blood stained seat, then another with a cracked windshield (they said the crack was repaired but looked ghetto) and then finally gave me a car upgraded from what I booked after I protested. How can Enterprise rent these filthy cars? I wouldn’t even want to sit on the seats. Don’t people in Utah have any standards?

These guys are great! I use them for business travel as well as personal needs and they usually have (or can quickly get) a great selection of cars. They work with insurance companies in case of accidents and, one of my favorite parts, they will come pick you up or drop you off when you are done.
Several things make these guys very good. The first is they are one of a few rental companies not located at the airport so you can save some of the tourist fees when renting a car. Second, they are owned by the same company as National so I can get my Emerald points when I rent from them with no hassle.
This team does a great job of car inspections when you pick up and drop off the car. Anyone who has to travel and rent frequently knows what a pain it is if damage is discovered and you basically have to convince them that it was there prior to your rental. The rental team uses a fine-​tooth comb to ensure that every scrape and ding is itemized on your contract.

Obtaining a rental car from this Enterprise location wasn’t my choice. But I didn’t complain when the insurance company of the gal that rear-​ended my SUV set the reservation up here.
I did have to wait a bit longer than I would have liked, for the Enterprise employee to pick me up from the body shop.
But when we made it to the rental office, the reason behind the wait was clear. They were slammed!
I mentioned that I was an Enterprise plus member, and I was given the star treatment. They had me on the road in no time flat!
When I returned the rental, 10 days later, the check-​in process was smooth. Everything I’ve come to expect from Enterprise.