Charley’s Grilled Subs

I go to this place at least once a week! I absolutely love their sandwiches, loaded fries, and lemonade! The food is prepared fresh right in front of you and the staff is quite friendly! I love coming here! They also have punch cards and every 8^th sub is free! One of my favorites in the mall. I highly recommend this for anyone walking the mall who gets hungry on the go!

I came in on a Saturday (8÷22÷15) around 4:45pm to shop at the mall and get some food. The reason I am leaving 1 star is not because the food is terrible (although it wasn’t very good), but more so because of the staff. Here are the reasons.
1.) The two employees behind the counter were having a conversation and even though I was standing there ready to order, it took them a good 20 seconds to wrap up their conversation and acknowledge my presence.
2.) I ordered the ultimate fries with the ranch on the side. The guy behind the counter (with the tattoos on his forearm) literally grabs a tray of fries that were sitting there with ranch on it, throws some toppings on it, and hands it to me. I reeeeally didn’t want to eat cold fries that were made who knows when. Where did these fries even come from and how long were they sitting there with ranch on top? They were really soggy looking.
I reminded him him that I wanted the ranch on the side and he looks at me and says «I have to make it again then.» I paused for a moment thinking «okay? what are you waiting for?» He really tried to make me feel bad about it and after a little attitude, he went to making them again. I even apologized (for making him do his job perhaps) and thanked him when my order was up.
3.) A third male employee comes outta nowhere while I was eating. He really caught my attention because as he was walking towards Charley’s, he dropped a really large stack of sauce containers and made a big scene. Here is the really DISGUSTING part. Instead of throwing those dirty contaminated containers away, with the help of the guy with the tattoos on his forearm, they picked them up took them behind the counter and restocked their supply. Do they really not have a clue how filthy the floor of a food court in a mall is? I will never eat at Charley’s again!

Don’t let the fact that this is in the Mall fool you. Best steak subs you can get around Lansing. Not sure if it is the buns or just the quality if the meat. I like these better than big johns.