Kohl’s

Average Kohls with slow service. Good if you come at the right time or have a lot of time. The men’s sports team clothing section has the women and kids clothing as well. It is a mess in there. Price check before you go up to the register. There is a likelihood what you picked was not in the right area.

Really bad customer service here. The store is rarely maintained; I came in at 8:30 on a Thursday evening looking for the juniors section for my tween daughter to get some new clothes for my daughter, there 5 female employees standing near the front, all going through designer clothes and showing each other what they liked and what they wanted to have. After wandering around with out any saled help for about ten minutes, unable to find the section in this large store, I finally walked up to the group and asked for directions, one turned and glared, waving her paw and said, «it’s over in that area, we haven’t really got anything, sorry». Then they turned back to their heated discussion of what was cute on them., seemingly annoyed at the interruption. Won’t be returning, we finally had to head to Younkers to find what we needed.

This is part II of my review of Kohl’s in the Lansing area. This Kohls, compared to the West Saginaw Kohls, is generally cleaner, more organized, and better staffed. However, it has less stock and as a result it can be challenging to find the correct size in the clothing you are looking to purchase. Just like all Kohls there are deals to be had here. Using coupons, Kohls cash, and other discounts allows for some pretty inexpensive and yet quality items to be purchased.
It’s always a toss up for me to go to the West Saginaw Kohls or the Okemos Kohls. Mostly it depends on what I’m going to shop for!