Sephora

I love Sephora but this is the worst customer service I have ever had. I knew what I wanted when I went in, and wanted to grab it but the girl that work there tried to tell me it was the wrong thing for me. I told her I was a licensed cosmetologist and she still insisted on a different product. She talk to me as if I didn’t know how to tell what makeup was right for me. I’ve been a makeup artist for 3 plus years now and I bought what I wanted and it was perfect. If I had gone any darker it would have been too dark. I can understand when it comes to people that are unlicensed they might need help picking out the right shades. But when you are somebody that has worked on many photo shoots for magazines and on other projects, and say you dont need help then please stop trying to be superior and walk away. I was insulted and very mad, if there was another Sephora near me I would have left and gone there.

Best customer service I have seen. Lacola was a super star. She is the smile queen and she rocks! She totally made my day!!!

Wonderful staff and wonderful products. This place is too high for my frugal budget but the violet-​red lipstick keeps me coming back. It’s about $ 16 but I only buy it once every 6 weeks or so.
I gave this place 5 stars despite it being expensive because if I was a glamour girl then I am sure I wouldn’t complain about the prices because I think it’s actually more affordable than other makeup stores I have browsed in.

Had such a great experience here today! Once I get a chance I’ll tell you more. But the girls were super helpful, non pushy to sell their products and patient with me explaining what I was looking for, going over how I should use/​apply etc.

The problem: I need more high quality goop, and lots of it, in my makeup bags.
The solution: Sephora!
The problem: It’s in the mall. Yikes.
The solution: Go when you already have a reason to be at the mall, duh. Avoid weekends, especially before Christmas, if your time is valuable.
The problem: But which concealer/​blush/​lipstick works best for me?
The solution: Testers and mirrors everywhere.
The problem: Which mascara is going to work better than what I’m currently using?
The solution: Men and women dressed in black with a red stripe down their sleeves give you assistance and feedback, even offering to help you try it on. Employees are there to SELL, so expect a fair amount of attention and assistance.
The problem, obv: Willpower. Easy to blow a couple bills in here.
The solution, obv: Know what you plan to purchase (I like the Tarte liquid eyeliner) in advance and bring
.
I like sampling fragrances and (usually, if I purchase something and request samples), walking out with sampler size fragrances.
I like their selection of dry shampoos for brunettes. (But sadly, no Rene Furterer, the brunette dry shampoo of the gods.)

awesome im just aguy trying to get a present for his wife and they helped me get it right thanks!

I have always loved Sephora. ALWAYS. It’s mo better than a lot of the cosmetic stores around now-​a-​days. I love the variety of brands — Two Faced — Givency — Bubble Bee– Michael Kors– Clinique and I love the Sephora brand as well. They also have a fantastic perfume selection! FANTASTIC! I really love perfume but find I have so many bottles that I don’t ever use near ½ the bottle… BUT, Sephora carries mini roller perfumes, a BUNCH of them! They range from $ 20 – 30 depending on the brand. I have gotten some of the most popular frangrances in these mini-​roller bottles. Flower Baum, Jimmy Choo, and Chloe to name a couple.
They also have a rewards program where you can earn points toward freebies. I am only giving this location a 3-​star review because it seems that while there is plenty of staff on hand, I am never approached or asked if I need any help. I’m not sure I even get a «thank you» on my way out. But, I love the products they offer, so I’ll keep going back.

The selection here is the only reason to go.
Do not expect good customer service if you do not have the «look» they prefer. A few of the workers here are nice and helpful, the majority would rater talk umong themselves. There is a great opportunity for this location to offer great customer service and increase the knowledge of the customer, but certain customers are not interesting enough for them to stop gossiping. I have been here over 5 times over 2 ½ years and the lack of service is consistently lacking. Last visit March 2012, one of five visits was pleasant the visit was during Christmas.
Best selection of products in the OKC metro area. If you can go to a Sephora inside a JcPenny’s for a better customer service experience that wont have you wishing you make your purchase online instead. =(

I love Sephora.
I have only received bad customer service once, and that was years ago.
The customer service is really great here. Unless they have changed their policies, they are usually willing to give samples of liquid products in a clear jar.
I got a sample of Laura Mercier’s tinted moisturizer which lasted me 2 weeks until I dropped it on the floor.
Also, if you have are unsatisfied with a product or have an allergic, they allow you to bring it back for a refund or store credit (assuming there is a good amount of product still there). This is a great policy.
I’ve visited Sephora in southern and northern California, Florida, Oklahoma, and Maryland, and always receive top notch customer service.