I popped into this location about three times when moving over to T-Mobile from Sprint. All of the associates that I spoke with were super friendly. Although they didn’t know all the answers, they gladly found the answer for me. The service was a bit slow once, but, hey, it’s the mall. I deducted one star because the third time I stopped by was playing with the phones to decide which one I wanted, I kept having problems because they weren’t updated. Also the staff wasn’t really up-to-date on new protocol for returning the Test Drive Phone. I understand it was brand-new, but they should have been trained so when customers come in they don’t have to wait for the staff to read up on it.