Franciscan St. James Health

The diabetes center is fairly good. Can be a long wait sometimes but the staff is friendly.

I have a relative here as a patient. Can’t comment on personal care. It’s convenient for them; living close by.
My primary care doctor is here; part of the Franciscan network.
Not too happy with their billing practices.
Has anyone ever heard of being charged an ‘administration fee’ when getting a vaccination? It’s like going to a restaurant to eat and getting a separate bill for them to prepare your meal. My advice: always question your charges beforehand. They will likely try to stick you with some fee that your insurance will reject as a bogus charge and the facility will try to pass it on to you.
I’m just saying. You get what you pay for when you know what you’re getting.

If I didn’t have to follow up with Dr. Payne for my knee surgery I would never come back here! Why do I have to wait over and hour? What’s the point in scheduling a time???

St. James Hospital is not a clean hospital I’ve had the same experience of being put in a room that has dried up blood on the floor, railing of the bed, and even on the bed at both locations Chicago Heights & Olympia Fields and you would think that they would take care of the issue I’ve sent back numerous of surveys informing them about bad sanitation, disinfection and sterilization of the ER rooms and my recent experience proved that they don’t care about our safety. I took my sister to the Olympia Field location they put us in a room with blood on the floor I stepped on it and it was sticky I notified someone right away and they rushed through my sister’s examination gave her the discharge paper work and sent us on our way. They didn’t put us in a different room and no one came in to clean up the blood. I think they got mad because this time I actually took a picture. Please be careful and look around make sure the room is clean because they don’t seem to care about the patient’s safety.

Great ER, immediate attention, clean, thorough exams, great communication by all attending staff. Recently arrived with my husband unable to walk because of weakness in his left leg developing after experiencing extreme pain in his upper back. I was attended to immediately, by security and attending staff, with a bed, to wheel him into the ER. He received immediate attention and was put through a barrage of tests for life threatening issues. Heart attack, stroke, blood clot etc. Communication by each attending staff member was thorough and informative. I really appreciate the line of communication by all staff as well as our primary doctor. Great hospital experience would recommend to all.

My boyfriend cut the tip of his thumb off so we arrived at the ER with it still bleeding. Although the triage was really quick and she wrapped it – which quickly bled through (sidenote: the triage is awkwardly positioned behind the admitting clerk – no real privacy); we saw the doctor 4 hours later with the thumb still bleeding. I kind of feel anything that’s actively bleeding should be a priority behind trauma. Our total visit was about 5 hours, and in all fairness an average ER wait time is 4 – 6 hours, but I just think a doctor should’ve at least initially saw it to stop the bleeding and then have us wait the appropriate time. But they get 5 stars for their nice staff; and I wish I could give 0 stars for their processes.

Nice people that work here. Could communicate a little more but overall pretty good. Cafeteria food stinks and they only accept cash.

heard bad things about this place???

This is a nice-​looking hospital with friendly staff, but it is sadly true that the ER is woefully ineffective. I arrived at 8-​something p.m. on a Thursday and told them that I broke my hand. The waiting room was 90% empty. Triage went smoothly, and it took about an hour to get an x-​ray and call for an orthopedist. Not great but not terrible.
3 hours later, the ER is almost completely empty. No orthopedist. Somebody who doesn’t introduce himself wraps my broken hand. The nurse tells me that I’m discharged and should call the orthopedist in the morning to «follow up.» I ask what he’ll need to do to «follow up,» and she says that he might give me a cast.
See, the person who wrapped my arm wasn’t the orthopedist. The orthopedist left me waiting with a broken hand for 3 hours (plus the hour it took to get the x-​ray) and then never bothered to show up. In a total of 4 hours, I was lied to and never received any meaningful treatment. The worst part is that they didn’t want to come clean and admit that they just totally wasted my time. And this is how they treat a person with comprehensive Blue Cross /​Blue Shield insurance.
I would’ve gotten better care as an uninsured person at Cook County Hospital.

Their ER is completely ineffective.
I recently brought my son into the ER fearing he’d broken his foot. Triage was quick but the service thereafter was awful. One of the interns took a look at his foot and was confident it was not broken but wanted to get xrays. She, however, needed the attending physician to take a look. We waited for an hour for him. He took three minutes and was out the door, promising we’d be taken to xray shortly. Another hour went by. A nurse then told us he hadn’t signed the paperwork to have us sent to xray. He was in the midst of a trauma and would «get to it soon» Okay, fair enough. We waited another hour before getting an xray. Then, after, the intern came back and said no broken bones and that she’d have the attending sign off on a release and get a prescription. We waited for two hours. The nurses kept saying he was in a trauma. They then revealed that he was the only non-​intern on duty! There were patients in other beds that were in far more pain waiting to be seen so I can’t complain about our wait as much as they could. But still. Come on. Eventually, we witnessed the intern hand him my son’s chart, he signed without looking and we were released.
Sigh.