Applebee’s

Ordered online and when I go there to pick it up it wasn’t ready. When I asked how long till it was going to be done the cooks could be heard from the back cussing about the fact that I was there. Then they also screwed up the order. Left out an entire side item, tartar sauce for the fish and it was all under cooked. Needless to say this place has not improved over the past couple years. Seems like the type of place to have your food spit in.

I think they are a fancier (a step or 2 up) sit down fast food restaurant. They have changed their game somewhat. They have a little tablet like thing on the table to order your appetizers. I ordered coffee and the tablet thing automatically popped up for me to order my refill, now that… I really like. I will also say that they are working on the customer service here as it is much better than the last time I was here. I had the oriental chicken salad and it was quite tasty. Our server was excellent.

This location is a joke every time I try to give them a new shot. The service can be and usually is the worst for a franchise I have experienced. The management has nothing but excuses when approached about the multitude of problems that seem to be a common theme here. From gangsta like attitudes and dialect from the wait staff to subpar food and service. You would be better off eating out of a random dumpster with service from a trashman. Sorry trash pickup industry.

Worst Applebee’s I’ve ever been too! The wrap was cold and soggy, the service was terrible and when we complained about the food, they took the same wrap back into the kitchen and heated it up. Terrible. They were not busy and it took a long time to get our drinks! I won’t be returning.

Terrible never coming back took 10 mins to get seated when they were dead then ordered am appetizer got that another 10 mins later after that food came out was cooked right but couldn’t get anyone to take the appetizer plate away or get a single refill on a drink again remember they were not busy at all. Terrible!

If you want a free meal this is the place to go; but it comes with the worst restaurant experience on the side. I remember when Applebee’s used to be a great family restaurant. The food was good and the service was excellent. This place has really lost it’s touch. We were there for about 2 hours the other night for my son’s birthday. Our host seemed to hate her job and our server just plain didn’t want to be there. He was too busy hitting on the girls sitting next to us to turn in our order to the chef. We waited for our order for about an hour and our glasses were not even being refilled. After an hour I finally asked another waiter where our food was and he said that the order was never placed. The manager came by and said she would have our food ready in 15 minutes. After half an hour and finally asked them for my ticket so I could leave and they brought the food instead and offered it to us for free. The food quality is definitely not what I expected and remembered. The quality has gone down significantly. I don’t mean to be rude but the manager had horrible BO. It was bad enough we were sitting right next to the kitchen and had to hear everyone yell at each other but we had to deal with her bad smell as well. After we were done eating we just walked out because no one else came back to apologize for the horrible service and food. Not even to refill our glasses. It was sad to see this restaurant go down hill because it used to be our favorite restaurant when my kids were little. We used to love to play «I Spy» with all the stuff on the walls. My son was looking forward to them singing the happy birthday song and the free ice cream but he was really disappointed because he didn’t get either one. SAD!

The food is great and the service is friendly. They have half price appetizers at night making it a great way to go out for little cost. I have had geriatric surgery and finding a place that doesn’t cost much and gives an appropriate amount of food makes this an a+ in my book.

Have had some good meals here, and don’t really have a complaint about the service in general, but apparently crime has spread to this restaurant as well as to others in our neighborhood. We won’t be back due to the shooting in the parking lot. But I WOULD like to say that sirloin IS a tougher cut of meat, as it is far leaner than some other cuts. And I am sure the sirloin that Applebee’s buys isn’t top of the line, USDA-​choice, either. I myself enjoy steaks at Applebee’s, but I don’t expect them to rate up there with Mahogany Prime.

I am not a huge fan of Applebees, but meh, we just saw Real Steel (great movie) and went across parking lot to this Applebees. Omar greeted us right away and we were seated by the host in his section. He was engaged, loves his job and was a great server. Food was VERY hot, VERY fresh, and flavorful. Manager was in dining room, great job. Restroom looked AND smelled clean (thank you!) They were not busy, only 5 other tables. Sure it can be said that because they were slow service ought to be good, however this is often when things go wrong because everyone is board and in the expo/​kitchen. It was good to see staff out and about in the dining room.

I was dining alone and was seated immediately in a booth in the bar. I sat there for 10 minutes before a wait person approached me and told me they were sorry, they were trying to figure out who was supposed to wait on me. Hey, if nobody wants to wait on me I can go someplace else… but I stayed and ordered a sirloin steak. I ordered it medium and it was more like medium-​rare but that wasn’t the worst of it… it was so tough, I had to saw at it with the serrated knife and couldn’t chew it. I complained and was told «well, it is a tougher piece of meat.» Really? In a restaurant? She finally took it to a manager who admitted it wasn’t a good steak and offered to hand-​pick a different one. I opted instead for a non-​steak meal. As I ate it, the wait person stopped to tell me she was «turning me over to another person, in a red shirt, who would take good care of me.» Never saw that person. Later, I overheard the wait people and the bartender asking what was up with this person (me). They called the manager over and he explained but after he walked away, they laughed and said… «guess they just wanted something different.» Terrible food, service was awful, I was insulted and paid full price for this abuse. At least the manager did make an effort to fix it but too little. I am appalled at the lack of customer service in every wait person there. I have visited the Applebee’s next to the Crossroads and had much better service there. I live north of Dodge and I have noticed a very big lack of customer service in general in restaurants in this area.