Panda Express

I have always had a positive experience at this location. Perhaps I am easy to please? I have had smooth drive through experiences with quick service and hot tasty food. I do like to go inside to order more often. Even with a long line the employees move fast to get the orders filled at a respectable pace. You have to ask for soy sauce or sweet and sour at checkout. Abundance of food leaves me full as can be. No complaints. Fair prices. Great service!

I give 1 star because my son loves the orange chicken, but I’ve seriously never seen worse customer service in fast food. Every. Single. Time. Shame on me for going back, I guess. We’ve visited this Panda Express probably once every 3 – 4 weeks thinking this time will be better, but it just never improves. Tonight (as usual) I waited in the drive through for 10 minutes before they took my order, another 10 minutes to get to the window after ordering, and then I’m told it will be another 6 minutes for the orange chicken. That 6 minutes was actually another 10 minutes, but who’s really counting? The teenagers running the store? Not so much.
The least these people could do would be a little service recovery for such poor performance. A free crab rangoon, perhaps? An apology and a coupon and a promise we’ll do better next time? I don’t have fabulous expectations about fast food, but I do expect it to be fast. Nothing about Panda Express on West Maple has ever been fast. And it’s unlikely that I’ll ever be back.

Worst service ever. If you are expecting fast food service, go elsewhere. Without fail, they will be out of specific items and you will have to wait at least another 10 – 20 minutes. Don’t go unless you have time to wait. This location still has not figured out how to streamline their service.

My wife and i Went there for Lunch. the service was OK. it took a few minutes for the Cashiers to greet us and take our order. After that, everything was great. I had the Orange Chicken and egg roll. Great Meal.
Clean overall Apperance

Panda Express is my favorite restaurant, hands down. This specific location may not be the best location, however it’s Panda nonetheless. Love the Orange chicken, honey walnut shrimp, shanghai Angus steak, and hot n sour soup.

Absolute worst. Says open until 10pm, went at 9:20 and drive thru closed. Went inside and they are out of most everything and had to wait 20 minutes for food. Get it together Panda Express! Doesn’t look like this is a new problem after reading other reviews.

When they first open I loved it. It is what it is and why I liked it. But over the last few years it has gone from a 4-​star to a 2-​star. I use to crave it 1 – 2 times a month, now I just won’t return.

Waited 10 minutes in drive thru. Ordered. They have zero items I ordered. Waited another 10 minutes getting out of the drive thru. Never again

For anyone who follows my reviews, you’re probably thinking, «what the H was Sarah doing at 169^th and West Maple Rd?» I can’t say I argue with that sentiment myself as I made the 48 block trek from work to try out the Panda Express drive-​through. I just couldn’t ignore the siren song of the Panda any longer.
I’d never been to a Panda Express until I went to Iowa State, and they got me hooked at the one in the MU basement with offers of free orange chicken. In that sense, the Panda was like the drug dealer I had to keep going back to for more… orange chicken… mmm… [insert Homer Simpson sounds here].
Anyway, some might complain that it’s cheap food. And it is. I got a 2-​entrée meal with fried rice for about $ 6.50. But you have to stop and ask yourself if the a run of the mill chinese restaurant has better quality ingredients… Also, it’s FAST. I’ve never in my life been to a drive through that’s faster (yes, even counting Jimmy John’s).
By the time I pulled around they already had my food packaged up and ready to go. They even gave it to me before I paid and then the drive through attendant engaged me in a friendly conversation about cars. I was prepared to give the Panda a solid 3 stars, but after that amazingly quick, super friendly service (and the food being just as good as I remember) it’s easily a 4.