Wendy’s

When I received my order, I asked the young man if it was all in the sack. To which he replied, yes. I left — with my 2 babies and sick husband in tow — but only to find when we drove to our home and got inside, 2 orders of nuggets were absent. I hopped in the car and called the store as I started back. Missy the manager told me she would make it right. When I got there, a young man (tall, African American) at the register looked my way. I asked if Missy the manager was available. He asked if I was the one with the nuggets, to which I said in a frustrated note «Yep». He then turned to a co-​worker and mocked me. I was astonished. This was a big imposition for me to leave my family, waste gas only to get the items that I had paid for. I then said to him, you realize that you are standing in «an open kitchen» to which he answered in a more sarcastic tone «yep». The young man who had given the order through the window then arrived to give me my nuggets without sauce. I had to correct him again. I asked for Missy, because she was supposed to make it right. She arrived looking annoyed. She wanted to know what I needed. I told her about the imposition and waste of time/​gas to correct their mistake and that I thought something should be given in that respect. She said, I could refund the nuggets and take your name to put in a book. I told her that she was missing the mark. This was not my job but hers to make it right, like she had promised. I left pissed and will never return to this Wendy’s. It has a reputation for being the lowest producing in the metro area and I should just stay away from it all together.

Worst Wendy’s I’ve ever been to. Possibly the worst restaraunt experience I’ve ever had. It literally took over 5 minutes and me repeating myself about 10 times until the cashier girl got my order entered correctly for three of us. We were the only people in there (shocker) and I had to clean off a table for us to sit at. Then my kid’s cheeseburger had a hair in it. I don’t even want to drive by this place again.

I have to admit I usually chuckle when someone reviews one of the ubiquitous burger chains. After all, who doesn’t know what MacDonald’s tastes like?
But this is different. Really, it is! Because Wendy’s changed their burger two days ago, rolling it out nationwide. They already changed their fries a year ago («natural cut» I think they call them), and now the burger’s had a complete makeover. I’ve read they kept the ketchup and changed everything else.
The result, like the fries: meh. Ok, it’s not terrible. But think of Wendy’s of old: griddle-​flattened somewhat bland piles of meat that a little salt and pepper could wake up into something fairly ok. Once in a while you just want a big pile of meat.
Now, they’ve gone for presentation. Instead of pressing out square meat pucks, now they’re shaping and molding the burgers so they look (but aren’t) more fresh-​made. Thing is, when you make a burger on a machine to look like grandma patted it out in the kitchen, you have to do things to it. Mold it, form it, give it that shape. And somehow, it just messes with the flavor.
I like the fact they’ve gone with regular instead of low-​fat mayo, but the mayo they chose isn’t great. I like the fact they’re using red onions. I like the fact the standard set-​up doesn’t include mustard; I’m not a big fan of mustard on a burger anyway. It’s cool that tomato and lettuce now come standard. Hey, I don’t even mind the butter-​brushed toasted bun. All those things *should* taste yummy.
They don’t.
The burger is still bland, but with a slightly bitter aftertaste, maybe something to do with what appeared to be fake grill coloring on the patty. The rest is a big messy pile of ingredients whose flavors don’t really mesh.
And those fries? Natural cut fries are a favorite of mine, but these aren’t. Yeah, they have some skin on them, but they’re still coated in the factory with whatever non-​potatoey (it’s a word, I swear) coating everybody suddenly thought was a good idea once cooking with beef tallow went out the window. I don’t know about you, but I can taste it. In fact, I can feel it on my tongue, and I wish I could find a way to peel it off before eating them. In the words of my good friend Nathaniel T. Miles, «It jest ain’t right.»
Wendy’s, for me, was a place I went to once in a great while just for that pile o’ meat I mentioned above. I don’t think I’ll be back. And I don’t mean that like «By Garsh, I’ll not be treated like this! I’m never going back there again!» I mean it more like «Eh. Why bother?»

Well… it’s Wendy’s. So my niece turned 5, and she could pick anywhere… I mean ANYWHERE she wanted for lunch… and she wanted a Wendy’s Kids Meal… so that means we all are eating at Wendy’s. Which isn’t terrible, but still.
I like the Spicy Chicken (No mayo add pickles) Sandwich.
If you want a tomato you must ask for it.
New guy behind the register made the ordering process more complicated than needed, but it was probably only his 2^nd day.
They serve Coke Products, so that gives them a star right there.