Advantage Rent A Car

This company is the worst! I called for an hour and could not get the shuttle to pick us up. I started calling at 7pm. At 8pm I was informed that they close at 8, even though the website said 9:30pm. They suggested I take a cab! Customer service was unable to reach the local office. I had to get my car from budget instead! Terrible! DO NOT ISE THEM!!!

What was I thinking? I rented a car without doing my due diligence. I didn’t realize the car rental office and lot was outside the airport (I searched for agencies in the airport). I booked my rental to include an extra day because I was a couple of hours over a 24 hour cycle. My flight arrived a little early and I was told I could either pay an extra $ 10 per day for a car immediately or wait until my car was ready at the scheduled time. So funny since my car didn’t move during the time I waited.
No customer service, I should have read the reviews. Hertz what was I thinking?

I was a bit upset with this company from the start. 2 shuttles to get to their rental facility but one shuttle driver was on a break so they tried picking up 7 or so people in a car with 3 extra seats. After his second trip, we had to break up my family of 4 (with a 5 and 3 year old) melting in the 110 degree heat with no shade at their stop.
Then we get a car that has a limiter on it. The bell goes off at 75 MPH and limits at 80. We were in the desert where people are flying past you left and right at 80 mph. VERY ANNOYING!!!
However, we only paid $ 103 out the door with all fees and taxes for a week! Can get any cheaper than that. What else would you expect? I guess I can’t really complain too much.

Is it possible to give zero stars…
We paid in advance for our rental cars…
We showed up on time. We waited 20 minutes for the advantage shuttle. I called the toll free number. I was told 15 more minutes. No one showed. I called the local number. They said 5 minutes. Then ten minutes later, the staff called and asked how many people were in our party even though we gave them all our info when we placed the order and it was on the confirmation.
We waited almost an hour for the shuttle.
It was a complete joke. There is no advantage to using Advantage rent a car… Garbage…

I would give this place no star if there is such an option.
The experience is terrible. The car rental is far away from the airport that we have to take two different shuttles to get there. The car rental office is so tiny and hot. The car rental is inside a long-​term parking lot that we have to pay $ 12 to get out. The car that we got, had so many ants and was filthy. They gave us another car that had no ant but it was still filthy. The service is slow and they try to sell us everything even though we told them from the beginning that we don’t want any thing extra except the car.
We will never come back to this place.

I should of read the reviews my fault. This was one of the worst experiences of my life. Its true you do get what you pay for. $ 11.00 a day that’s a great price. But the experience i had not worth it…
Got my first car and the alignment was so bad couldn’t even drive it out of there lot.
Second car i got was so dirty inside i should of returned that too but had to get on the road to Laughlin. Customer service was not good getting the car either.
On my way back from Laughlin i got a flat tire. In the middle of the dessert. It took AAA over an hour to reach me. Thank god i had reception. When the tow truck driver went to get the spare out of the trunk there wasn’t one… So 3 hours later driving around with the tow truck driver we found somewhere who had that size tire … 90 bucks for a used tire… After calling Advantage to tell them this horrible experience they just said i was lie able.
Finally got back to Rancho 8 hours later went to Advantage to return the car and talk to the Manager… He didn’t give a rats ass about what happened. There customer service and the Management skills are on a 1^st grade level.
Please Please spend a little more money and go somewhere eles…
DON’T USE ADVANTAGE CAR RENTAL…

I have been renting a car here once a month for 10 months now and everyone here is always helpful and informative. John Whitfield is especially courteous and very knowledgeable about all of the services that are available to me and suggests options that would be to my advantage. I absolutely love this place and will continue to use them for my car rentals needs for as long as they are around.
Thank you again for such great service!

Not even a star I should have looked on Unilocal first!
I found this place to be cheap! But watch out ! I rented several times and the first two times they upgraded me with no charge, stupid me the last time they upgraded me they charged me, and I didn’t see it till I returned the car… this place sucks ! No customer service ! The so call manager would never return my call… GREAT MANAGEMENT! Looks like I need to find a different place to rent and be more specific when I sign! Shit hole anyways! Should have trusted my instincts when I saw the location! A trailer in a parking lot!

Like others, I should have looked up reviews before booking with them. Yes, you need two shuttles to get there but I should have checked that and I didn’t, so that’s my responsibility. BUT! In the middle of the day they didn’t have my reserved economy car, so I had to be upgraded to a gas-​guzzler which costs me more money. And that car wasn’t even ready, so I had to wait until it was washed. But the worst part is that they didn’t tell me the deposit they charge «may take up to 21 business days to process», so $ 200 over and above the rental cost was charged to my bank account and bounced all my checks! No other rental car agency has ever done that, (and I use several others) so I didn’t even think to ask!!! When I called to set it straight they said, «Well, didn’t the clerk explain that to you?» I said no, and they said «Oh, well.» What??? I said I will never use Advantage again and I will write a review and they said, «Fine, do that». So… I’m doing it!

Oh good golly. Ya gotta be kidding. You take a bus to another bus to get to this. Their customer service simply sucks. And they ask me when retuning a car if I need a ride??? What? It’s an airport rental place. You expect me to walk back.
Return at night is an adventure. No one there at the place that looks like a late night BBQ place. They seem confused.
Paperwork is messed up. And you are told you have to return the parking lot ticket or you get changed $ 11.75. Why is that MY issue?
Avoid

Do not rent from this place.
cars are dirty.
customer service sucks a$$!
go rent from somewhere else.

1. Their location is not far from the airport but be prepared to take two shuttles to get there. Also be prepared for a long wait for the 2^nd shuttle and once you get to their rental office. They do not appear to be organized and they have very poor communication skills.
2. Once they assign you a car you have to go out in their lot by yourself and look for it. They also tell you to look the car over for addional damage and compare it to a small diagram they give you. They tell you to return to their office if you find additional damage. This sounds good in concept but in reality it would be a gigantic time consuming hassle.
3. WATCH OUT FOR THEIR GAS SERVICE REFILL SCAM. They tell you they will charge you .40 cents a gallon less than the local stations if you apply for this service. What they don’t tell you is they will charge you for a full tank even if you return their vehicle ¾ of the way full.
4. When returning the vehicle they said I was supposed to have the car back at 10:00am so they were going to charge me an additional amount. However, it clearly stated on my agreement that the car was to be returned at 1:00pm. This is just another sign of their disorganization.
5. Renting from Advantage took me longer than any other business I have ever used.
This was not a good car rental experience.

I really wish that I had checked this site before booking a car here!
Simply put, they suck. Other reviewers have noted the ghettoness of the establishment and the fact that you need to take two shuttles to get to the Advantage parking lot. I don’t mind these things so much, especially since their prices are cheap.
The crappy thing was that we had just taken a flight from New York and we were there for serious family business, not for fun. We were already exhausted and not in the best mood/​distracted. We had already reserved a modest car on line. The guy at the counter was nice enough, but he basically conned us into a car that was twice what the original reservation would have cost, and we were too emotionally dead to really do anything. In the middle of giving the shpeel of what we had ordered, he threw in «Is *mutter mutter mutter* okay?» I knew he was asking about a type of car, and I stupidly assumed that he was replacing the car we already ordered with something comparable (I’m a true New-​Yorker and know nothing about cars or their makes). We noted that the price tag was substantially higher what we thought it would be, thinking we made some mistake in our math. It wasn’t until we were in the lot and saw that they gave us this huge SUV that we realized we were duped.
So, the short of it is: If you don’t feel like doing mental gymnastics to get the car you actually reserved, don’t go to this place.

If you have the chance to rebook a rental car from a different car rental company for a small price difference (like 20% or less), do so now! Read further below and you’ll know why.
Pros: Substantially the lowest car rental price. Substantially courteous people (the ones I dealt with anyway).
Cons: Everything else not listed in pros above.
Lengthy review, so here goes:
1. The car rental location is off site from the airport. You would need to take two shuttles to reach there. The first shuttle is to the on site airport car rental companies (e.g., Hertz). The second shuttle (minivan) is… Either you wait for it and hope it comes, call for them to come pick you up, or take a walk in the east direction to their location on E Airport Dr, which is probably about a 10 minute walk or so, just past a traffic intersection (E Airport Dr /​S Haven Ave) from the area where you’re dropped off at the first shuttle end route (looked up directions with our smart phones). We probably wasted like 10 – 20 minutes waiting for the second shuttle in the cold breeze. My group ended up walking to their location dragging our luggages because the shuttle never came and calling them no one picked up. We even beat the groups that waited behind for the shuttle to come. They said it wasn’t a bad idea to walk.
2. Understaffed agents/​long wait line, especially when everybody comes pouring into their small lobby after an airplane landed. There were only 2 agents working at the counter to get people their rental cars. When I was in line waiting for maybe 40 minutes, it happens so that one agent is done with his shift for the day, leaving one agent behind to take care of like 4 – 5 other renters. To make it even worse, their electronic booking system was down and they had to manually write up every body’s contracts. To help out the lone agent, someone else from an office nearby finally started to pre-​fill the manual contracts. Why was this not done sooner when there was a mass line forming for an hour, I don’t know. I think I lost more than 1 hour just waiting for my turn to get my rental car, and there were 3 renters ahead of me. But when was my turn with the agent, the agent was courteous. I was offered an upgrade with no charge, but I declined. I didn’t want a SUV/​crossover for various reasons and wanted to stick to a sedan. As for car selection, this is a small company sharing a pay for public parking with another company, so not much to choose from. So I wouldn’t be surprised if anybody else didn’t get what they reserved for. I was pitched insurance, I declined. I was also pitched the filled gas tank on return, I declined (how it works is you should return the car when gas is near empty).
3. The exterior of the car is not cleaned. We just wanted to get out of this place because we lost so much time here, so I didn’t care much for the car to be rinsed. The company pre-​inspects the car for damage, opposite of the usual when the agent would walk with you and inspect it with you at other car rental places. Be sure to put extra time looking for other damages because I found one area that fit their description of damages they would normally charge you for and let them know of it (they tell you to let them know). The car I rented, had a good pre-​existing front bumper damage, among other things, that didn’t ruin the experience. The interior was decently clean.
4. Since their electronic booking system went down, the manual contract was written up quickly, and a minor mistake (my total was treated as subtotal, before taxes and fees) was made with regards to the final price of the car rental. Some phone calls, some holding time, faxing my online reservation for proof, waiting more than a week, lengthy explanation about the cost difference, finally resulted in a refund in about 2 weeks since the initial contact. Why can they not review my online reservation to know why the difference in charges, I do not know why.
5. A courteous moment was when I had to get back to Ontario Airport quickly before my flight departs (about less than 30 mins.), the shuttle driver was in the lobby and knew I had to get their ASAP, so he just took me right away. Be sure to give more time for this place because only 2 agents at the counter dealing with the renters take too much time if you got things to take care of with an agent.
If only I had checked Unilocal prior to renting, I would’ve avoided this company because the other 1 star reviews, I feel are reasonable views of this car rental company and substantially reflects reality of the company that I’ve experienced with this company. The hassle is not worth it. A lot of my time was wasted just for what, a small difference in car rental price. I believe there were other car rental companies within $ 10 of each other and I ended up picking this company thinking it won’t be so bad without consulting Unilocal.I was proved wrong. A lot of cons just pulled down pros by a very big margin, so this company earned a 1 star.

ZERO STARS!!! These guys full tank deal is an utter scam! Do NOT do it. Other than having to wait FOREVER to pick up our rental 4 days ago, when we returned the damn car we were not compensated for returning the car with a quarter tank of gas AND they are not charging us a lower rate for gas. We pre paid 49.90 for a full tank. When we filled the car up in San Francisco we paid almost 51 bucks to fill up. Terrible experience if you have to opportunity to rent a car from somewhere else then don’t hesitate to do it.

Reserved a car here and after going through what seems to be the usual hassle of trying to find the place, I finally ended up at the counter.
I had reserved a mid-​sized car. They didn’t have any, so they downgraded me to an economy car. One of the economy cars stank and neither of them was large enough for my family. They had a full sized car on the lot, but wouldn’t upgrade me unless I bought insurance and gas.
So, I used my favorite travel booking app on my phone and got a full sized car back at Enterprise for less than it would’ve cost to add insurance and buy gas for my mid-​size (economy) car at Advantage. At enterprise, the agent actually walked me back to their lot and gave me several different full size cars to choose from.
Fortunately, I live in the area and was renting for local use and was able to drive myself to Enterprise. I’m not sure that Advantage would’ve given me a ride back to the airport had I flown in.

Avoid this location at all cost. Getto car rental. Rude, unprofessional, lazy, filthy! I could go on and on. I will never ever rent from this company! I called their 800 number to complain and got the attitude from their corporate. Thu went on and on about how cheap their rates are and they want me to sign up for their corporate account. No apologies. Only excuses.
My rental took me 75 minutes. I waited for the shuttle at the rental car center st Ontario airport. The had to call after 20 minutes. They said their bus was down for a CHP inspection. (flag) I we picked up by an employee in a car When I got to the rental office the sales person spent 15 mins trying to push all the ad one after declining several times he just wouldn’t let up. Tried to convince me my corporate insurance (which I have had for years) was no good and assured me I didn’t really know hat I was talking about.
Anyway. The rental car was dirty. Quite a bit of damage and I spent 10 mins arguing with them to put the large dents and deep scratches on the inspection sheet barging to convince me that those would be overlooked upon return… yeah right. Avoid Advantage Car Rental!

Great rates, and friendly people once you get someone to help you, but the low rates come from reduced hours (they’ll happily book you to pick up a car after they close), understaffing when they’re open, and finding a variety of other ways to inconvenience you. They should be honest with the name and change it to Disadvantage.

This place is awful. I always reserve cars through
, and have never had any issues with any vendors til this one. We hopped on the rental car shuttle at ONT and rode to central reservations, only to find that we had to take another shuttle to get to Advantage’s lot! Once we got there, we went into a little shed and waited and waited while they tried to trick the people in front of us to signing up for a full tank of gas, crazy insurance options, etc. etc.
Turns out that the car we had reserved was a POS, so we decided to upgrade. Generally
vendors offer you the opportunity to upgrade, and will simply charge you a bit more on top of what you’ve already paid through
. Not Advantage — we had to actually pay a brand new rental fee. The money we already paid ‘didn’t count”. Whatever, I just wanted to get the hell out of there.
The car we rented, a late model Mazda, was dinged up and scratched up all over the place. I made sure to take a bunch of pictures and had the guy sign off on all the scratches because I am sure a ghetto car rental car company like Advantage just loves to try to come after people because of preexisting conditions with their fleet.
Lesson learned — and please learn from my mistake and don’t use this company!

This rental place is ghetto! It is already bad enough having to ride a shuttle to a centralized rental spot, but having to take a second shuttle to get to another site is just pure inconvenience. The service was not entirely friendly and they tried trick you into buying a variety of stuff to you before handing you the key.
The parking lot is another highlight as we were given only a number to track down the vehicle, and it was a lot shared with a paid parking lot. We ended up using the panic button to find the car, which turn out to be nowhere near where they pointed us to. Exiting the lot requires a sticker of some sort, which they failed to provide us at the rental office, and we ended up driving back there to get it before exiting.
Come back is the same routine, drop off car at a little single car white tent, turn in key, hop on a shuttle, then wait for another shuttle. Seriously, I will definitely not rent from these guys again, and if it is for work travel, here are plenty of justifications to avoid Advantage.