Pizza Hut

I’m very disappointed with the service at this location. The pizza is never ready at the time quoted. I think they are really quoting the time they will begin to start your order rather than a pick up time. Then the pizza is never quite what you ordered. I order online, so there should be no confusion as to the type of crust ordered. The last two times I ordered thin and crispy crust only to find a deep dish in the box. When I told the cashier this was not what I ordered, she said, «Oh, we are out of thin crust, so we made it deep dish.»
Don’t you think they should call you to let you know they don’t have what you ordered BEFORE they just decide to make it?
I guess Pizza Pirates will get my business from now on.

No wonder you guys have crappie reviews. I ordered a drink with my pizza and you didn’t deliver it. You said you would bring it by in 30 minutes. You never returned. You mind me of my ex boyfriend. You guys suck. Now you don’t even answer your phone! Next time I’m going to Ralphs for Red Barron!

I ordered the meaty marinara that comes with 5 breadsticks. I also ordered cheesesticks that come with marinara sauce. I ordered it online so it is crystal clear what I want. When my order was delivered it only came with the meaty marinara. When I asked the driver about the cheesesticks he said it was in the box. When I opened the box there was only one package of breadsticks. I said no I’m missing my order of cheesesticks. That’s when he looked at his receipt and saw I ordered cheesesticks. He said he would bring one back or someone would bring me one. I called the store and I went thru the same thing with the one who answered the phone and she kept putting me on hold to check. Finally she says «I can send you another cheesestick order FREE OF CHARGE or credit it in your next order» I asked her «FREE OF CHARGE??? What would you charge me after I didn’t get what I already paid for???» I asked to speak to a manager and was left on hold with no call back! I called them back when my cheesesticks didn’t arrive. I was furious that they did not send my cheesesticks after I paid for it assuming I did not want it! HELLO! I paid for it why the hell would I not want it??? So I had to wait over 2 hours for those cheese sticks without so much as a «I’m sorry». Management just tried to explain away what happened! First I had to wait 30 minutes for my order and find out I only got half of it. Then when I called to complain they said it would be on its way and should be there in 30 minutes, but 40 minutes later I had to call and complain AGAIN to the management and he kept saying that he thought I didn’t want it! WHY THE HELL WOULD I NOT WANT SOMETHING I PAID FOR??? He said he’d get it over in the next 30 minutes, however it took another 45 minutes before it arrived! This is the absolute WORST customer service from any pizza company I’ve ever encountered! We have domino’s, papa johns, and graziano’s around us and I chose pizza hut that night and wish I hadn’t! Worst experience of my life! There is no reason to say «free of charge» when I’VE ALREADY PAID FOR IT! Obviously it’s not free and that you won’t re-​charge me for something I’ve already paid for! WTH is their problem? And not even an I’m sorry??? The manager was even LAUGHING at me for being so upset! Are you kidding? WORST customer service EVER!

I came in for carry out and two employees just looked at me. No one acknowledged me or told me they would be right with me.

Great service, as I believe its under new management! I ordered over the phone for a carry out. Received my order precisely how I wanted it and on time!
I must add the apple pies are tasty and great for kids!
Also, the new line of BBQ pizzas is amazing! You can’t go wrong with BBQ!

Please don’t come here for wings. Go buy some frozen microwaveable ones. Those are better than this.
We ordered wings and when we got back and opened the box, it was just sauced up batter. They were huge pieces of batter and super dry wings. I didn’t even order battered wings?
I called back to ask if they even look at the food before giving it to customers and the guy just told me that he doesn’t make them and they come premade like that. Ummm okkkkk…
Needless to say I demanded a refund and them to pick up their wings if they wanted it.
If the food doesn’t look edible. Don’t serve it. Simple.

Extremely disappointed today with PH order, 20 minutes later than the 35 – 40 mentioned, barely luke warm, no apparent extra sauce, and tastes a little funny, I have NEVER had a bad order from Pizza Hut elsewhere, such as Fresno, or even in Spokane, and a few other places. THIS order was not worth the $ 25 (included a $ 4 tip!). I guess I’ll stick to the big «D» for pizza when in the Fontario area! :(

WOW!!! It’s taken awhile for me to write a review, because it’s not a good one! I ordered online as I’ve always done in my previous town of residence. When the order arrived, the price was different then quoted. (More by $ 5.00)… This was the drivers tip. When I called the store manager to get to the bottom of it, she blamed me for «incorrectly hitting the wrong button» which caused my order to be wrong. Customer service = 0. Then when I opened the pizza box, the pizza barely had any toppings on it at all. I would’ve done better to go to Little Caesar’s for $ 10 pizza & wings, instead of paying $ 25.00 for less than pizza and wings. They did offer me a store credit… I did order again… (thinking I would give them the benefit of the doubt, maybe they were busy!!!) I had to speak to another manager to authorize that I actually had a «credit»… again… customer service = 0. The pizza came in the same manner. Pathetic!!! I LOVE Pizza Hut Pizza… BUT not from this place. :-(
Now I have to find a new source for pizza.

They need to improve their customer service. They are so cold and rude over the phone.

I really like Pizza Hut Pizza. This one is much better with wait time and customer service than others I’ve frequented. I confidently give it 4 star!

Very rude and unprofessional. I wasn’t aware that their delivery stopped one block from their house and I live in a black out zone since both Pizza Huts are more than 2 miles from me. I heard 5 people come in and complain about their delivery while I was waiting for my pickup. They just dont care, I didnt want to ask for a manager since it seemed the manager was Bön Qui Qui look alike from Mad TV.

Poor customer service… I waited 20 minutes for a carry out, even after I called it in. The front cashier was rude and did not call me when my pizza was ready. 4 people walked in and picked up their order, while I waited. I finally walked up to the register and told them I had been waiting a while. The bothered pizza guru finally looked for my order, which was sitting there for a while because it was already cold… i only went there because I had a gift card… never again…

just the standard everyday pizza hut