El Pollo Loco

First time I have been there… They brought me the wrong order. I sent it back, and they delivered it to another table, so I had to go back (3^rd time) to ask for my order, which was a cheese quesadilla with avocado. Not complicated. I won’t go back.

Wow. Could this location be any slower. Just mind boggling. The food is fine. But good grief they are slow.
Luis at the window had my food in front of him and still couldn’t figure out what to do. Handed me my food and when I sat there he looked like I was the problem. Homeboy had not gotten my drink for me yet. Everyone seemed to be moving at a snail’s pace.

The «classic chicken burrito»
I bit into the classic chicken burrito and chipped my tooth on a chicken bone. I Am currently going through the waiting process with El Pollo Loco regarding my dental issue. Be careful, you never know what you’re going to get. Stay away!!!
Just a current update. 2−25−16
I am still waiting after weeks & weeks of nothing. I have currently spent over $ 3,200 of my own money to correct my dental issue that el Pollo Loco’s responsible for. This is incredible. I can’t even get an update.

I came to order a chicken salad and they said, «we don’t have that.» So I asked if I can get another salad and they said, «No, we don’t have lettuce.» Hey guess what… You have Ralph’s about 100 feet away– go get some. No apology, horrible customer service.

This pollo loco location is DRAMA!!! The drive trough sucks! I came here on Friday of last week… today is Monday… came on Friday and was stuck in the drive through for 20 min without moving and no room to get out… the parked cars can’t get out because the drive through is blocking them and making it difficult. I was somehow able to get out of the drive through and came back today… waited 25 min in drive though again!!! Ordered and got my food… now only have 15 min to eat because I drove back to work and realize my pollo bowl barely had any chicken… I should have just ordered rice and beans… not satisfied with this location at all!!! Waste of my lunch time.

I go to this location because it is right around the corner from my home. I regret it almost every time! It has happened to me twice now that I order an Avocado bacon tostada and they forget to put the BACON and the AVOCADO! WHAT!!! Don’t ever leave the drive thru without checking your order thoroughly first!

Year Later — nothing has changed! same old rude (_​I_​) staff! The girls are soo rude and miserable. The manager isnt any nicer either. The dark skinned guy — very rude I have no idea how he became in a manager. Please dont waste your time going to this location, You are better off going to the one on katella. Very friendly there.
That cythnia girl is still here and the same rude manager. The order is always missing something and they are rushing you to move from the window .
DONT GO TO THIS LOCATION!

This place deserves one star and not an ounce more. U ask for extra salsa in your burritos and it’s like asking them to define the theory of relativity. I physically hand them salsa and ask them to add it to my food and they still can’t get it right. What’s worse is the attitude u get from everyone working there. Actually, there are a few exceptions to the employees working there but for the most part they all stink. They lack leadership and enthusiasm.

This is the second time in a row I’ve been to this location during dinner time (6:30pm) and they did not have enough chicken to complete my family meal order. This time, the manager wouldn’t even accept my order until more chicken was prepared so that his tracker didn’t show he had a customer waiting for fifteen minutes.
In addition, the salsa bar is a mess and hasn’t been cleaned since they are clearly under staffed and the food bins behind the counter are a mess as well. I would not come back to this location.

The only reason I go to this location, is because it is the closest to my work; but this is the 2^nd time I ordered extra chicken in my pollo bowl which they charged me for and end up with very little chicken at all; it looks like they added a bit more rice and beans instead; the service is extremely slow too, and this was at 230pm

I’ve been to a lot of El Pollo Loco locations and had good experiences but this location. This location is a different story the food is good but the service here is horrible.
The employees do not acknowledge you when you walk up to the register and they just turn their backs on you for a good 10 minutes without saying a word. I know it gets busy sometimes but a simple «hey I’ll be right with you» would go a long way.
Good food
Horrible customer service

Customer service is horrible! I ordered my food with NO cilantro. I could tell the woman who took my order was not paying attention to what I was saying, therefore I was not surprised when my order came with cilantro all over it. I took it back and ask again politely NO cilantro. I caught the employee putting his hands in my food to remove the cilantro instead of giving me a new bowl. The second he looked up and say me looking straight at him, he immediately threw it away and ask for a new bowl. UNACCEPTABLE! The salsa bar is a mess. This whole place is dirty. Will never go back to this location.

Came here at 10, they «don’t have anymore carne asada.» I call BS. I was so disappointed! I love this fast food joint, but I will not be coming to this location ever again! They were so rude and did not have any customer service. They didn’t offer anything after telling me they were out of carne asada.

Things they were out of today:
Large cups (not the first time)
Kids chicken nuggets
Things they no longer have:
Milk for kids meals (how!?)
French fries
Friendly attitudes
Done with this EPL. It’s pretty much the only fast food I’ll eat, but I am going to drive a little further to Katella now at this point.

I always thought that the amount of chicken you got in any food item was pretty stingy.
For several years I have jokingly referred to them as «El Pigeon Loco». Now I find out that they no longer have hard shell tacos. They used to have them on the under 500 calorie menu but no longer.

So poorly managed it is sad. Often the chicken is way over cooked and hard to eat. They cannot get an order correct for anyone either.
The staff are careless idiots especially the girls. Last night I asked for butter and the stupid idiot told me they were out of butter but would have some maybe tomorrow. Really? Out ok but maybe just leave it at that.
It’s much better to just avoid this place and hopefully whoever owns it will pull their head out of the hole it is stuck in soon.

Lots of crazy chicken!
I come thru this drive way a few times a month, because I bring lunch to my wife at St Joes.
The prices are cheap here and the food is minimally processed versus some other fast serve restaurants.
The salads are great, the fancy burritos are delicious.
My one negative comment is that they chicken cartilage could be better mined, because it does ruin some bites and the overall mood of my experience.
This place is also great for kids because they have Mac n cheese and other kid friendly dishes.

3 stars… why? Not because of the food. It’s the wait time and cleanliness of the place, both are below par. I have not been to an El Pollo Loco where I don’t have to wait a long I mean long time for food. Also seems like they are too busy to clean too. El Pollo Loco your food is good but come on step up your cleanliness game!

I spent 11 minutes in the drive thru. Seriously 11 minutes? You would think that a big corporation like pollo loco would get it together and have more staff to keep it flowing. Two people in front of me backed up and drove away.
If youre coming here around 1130 and on during a work week you might as well not.
They just rush you and rush you without manners.
The food is delicious at least the cooks and food preps got it together enough not to mess up my order.
They started a new 500 calorie and below menu and it delicious and statifying (I got the grilled chicken salad). The price isnt appetizing at all. Its almost 6 bucks for the salad. Think they could work on that aspect.
Either that or give up more chicken. This visit left a sour taste in my mouth. Gonna be a while before I come back.

I’ve been to this El Pollo Loco many times since it’s right by work and I’ve never had any problems. I normally go through the drive thru (yes, I’m lazy) but I’ve also been inside. The service is always pretty good considering it’s fast food. I’ve never had a messed up order, either. My only issue is that around the lunch time the drive thru line is looooonnnng. Also, this is a smaller location so the salsa bar is in a weird place. Like, you pay then it’s like, BAM salsa. It can make for a tight squeeze and some uncomfortable hand touching as everyone is reaching for salsa. Might make you think you’re standing next to a Senator or something.
Oh well. It gets things done when I want a mostly protein filled lunch.