Freeway Insurance Services

I have freeway insurance and what they told me from the start was a lie. I asked an employee for a specific coverage I needed and they recommend me one. I went with it assuming it’s what I asked for but turns out I was wrong. They are quick to have you sign paperwork and pay a certain amount. Do Not trust this insurance.

Excellent service ¹⁰⁄₁₀
Albert castillo has help me alot and save me money on my insurance.

Saul was amazing and friendly! He answered all of our l questions with all honesty! No hidden fees or charges at all! Very stand up guy and highly reccommend you do business with this gentlemen. My roommate works for another insurance agency and was drilling him with questions and he answered clearly and honest, no stumbles or umms! Amazing and thanks again Saul!
— Syd and Paul

The best quote I had. The service was awesome. Saul Rodriguez was the broker that help me. He made sure I understood the insurance I have and it covers. He worked with my schedule. I really like it. I recommend to call Saul for a quote.

The WORS INSURANCE!!! Have it with them if you wanna WASTE your money! Their costumer service is horrible! They don’t care about you and pleasing their customer! I had a café accident and I was trying to file a claim and j couldn’t get in touch with anyone! I went personally to the office and they told me that in order to file a claim I need to leave a voice mail and they will get back to me in 24 hrs. Really??? It’s an emergency! And your stupid office can’t get back to me??? It’s been a week and I still haven’t file that claim and I haven’t been able because they keep giving me different numbers to call! I am OUT! I am CANCELING! I am NOT RECOMMENDING this to anyone! So unhappy!

Great service, fast help, thank you Freeway Insurance!

To everyone looking for insrance for your new car i highly recomend Tania Mendez. She is an amazing agent, she goes above and beyond to make sure you get the right coverages for the best price. I called after hours and she was vey patient with me. She waited for me after the office closing hours and had all the papers ready for me to sign. I was in and out of the office in less than 20 minutes. I really recommend her to all looking for affordable insurance and trying to save that extra dollar. She will hook you up!!!

I called to get a free quote. I got called back after hours and Saul did a wonderful job walking me step by step through the process. He was very nice and patient. He answered all my questions in a professional manner. He never once gave me the impression that I was being annoying even though some of my questions were the silliest questions I asked. He did a terrific job. Thank u for working late and helping me get insured!

Best place for great coverage! Be sure to ask for Albert Castillo! This guy hooks it up! They saved me $ 1380 for the year for the same coverage! Definitely telling my friends.

Today Monday ¼/​16 I got helped by a gentleman by the name of Albert Castillo my experience was exceptional he was very helpful I would definitely recommend you guys give Albert a call to get the lowest rate. I am very happy with my rate that I’m paying now. Thank Albert Castillo At.
1715 E. Katella Ave.
Orange, CA 92 867

At first I was so happy and content with the service that was provided by Sonia Perez. She said she was able to get me insured for a lower cost despite my accidents. Payment info was processed and I cancelled my current insurance. The following day I received an email stating that the policy was voided due to the high cost for the accidents on my record. The funds were then taken from my account after the cancelation. I was told that a refund would be out back into my account within 3 days. Then I was told that it couldn’t get processed until the 28^th. On the 28^th nothing was put back into my account. On the 29^th I had to call again and I was told that they needed bank statements to show the money came out of my account. It has now been 10 days and I have yet to get my funds returned. Now I’m being told that I will be receiving a check in the mail. Wth, I didn’t give them a check. While all this is going on I have no insurance since freeway has kept my down payment of $ 240. This place is a rip off. Stay away!

Service at this location was awesome. Thank you Gloria Salsedo for all your help. Gloria answered all my questions and concerns. Was able to help me lower my monthly payments on my car insurance. I contacted different insurance companies and by far she was the lowest rate I was offered while still keeping everything I want in on my policy.

Cancelled my AAA auto insurance and came to Diego Meza at Freeway Auto Insurance experts. I am so happy I found this place! Diego went through all the options I wanted for my car insurance. He asked me personally where I went and who is with me when I drive and how far do I drive. And then took my story and made a plan for me. I got the perfect insurance plan and I so appreciate Diego!

Suppose to get refund… it’s been 2 months… still nothin! Gonna file a complaint with the state of California.

Nancy alarcon@freeway insurance was really helpful and super nice she work and found the best deal for me thank you Nancy Alarcon

This place has the best customer service, well GLORIA CORTEZ took great care of me. She just didn’t get me a great rate but listen to what I wanted and need. I would recommend this place to my friends and family.

Wow!!!
These guys are amazing
I honestly recommend these two guys 100% (Salvador Uribe and Gerardo Diaz Ceja) the manger and the Ass. Manger
They did the impossible to get me and my wife with an affordable payment
I’m actually pay less for a new car (Toyota Corolla 2015) than what I did with an older car.
Thank you guys so much
I can’t still believe it

SAL DIAZ IS THE BEST OF THE BEST!!!
Extremely helpful and amicable! He was able to get me a great policy at an affordable cost. Very accommodating! He was able to split the initial payment in two which definitely helped me out!
Definitely recommend him to everyone!!!

Had great costumer service was able to help me get the coverage i needed for my car thank u Ana Rodriguez. .

Such an amazing experience when you come across a knowledgeable insurance agent who makes me feel secure and finds me he best rates versus someone who makes me feel all they really care for is to meet their quota or make commission of me. its refreshing to have excellent customer service and so much knowledgeability and possesses such great professionalism. Meeting with Mirthza Santos was such a great experience and I highly recommend this orange city location. please come in, and ask for Mirthza Santos, she’s definitely a great agent!