GameStop

I since went back to this Gamestop the next morning and the manager apologized for his employees, I was given a gift card as compensation. Still hesitant to return but I may in the future.

We initially thought of buying old older games from eBay but the condition of these used disks can be unreliable when purchased online. We then thought of buying from Gamestop but honestly, these stores are ran by a bunch of soulless corporate scumbags. They prey on the whim of young kids, who in turn will harass their parents to spend a fortune in overpriced video games. For example, you can buy a used game for $ 27.99 while a new game is $ 29.99. Seriously?! The people who work this particular store are nice enough but you can tell that they hate the way they have to sell their crap, too.
We used our favorite website, Unilocal, and now several small merchants that sold used video games for cheaper prices and had great customer service. Sorry, Gamestop. Will not shop at your store again.

Don’t go to this location. Simply put. Douchebags who make $ 10 an hour power tripping over their ability to allow or deny you to buy things for sale that are out in the open. You realize this is a frickin retail store and you’re supposed to sell things right???

My son is the gamer in the family and we usually come here to get games or extras for his Xbox! The employees are always helpful and are knowledgable of the products sold. When we come here and have any questions on games or add ons they know there stuff. Recently I bought an Xbox 1 for my son and I had many questions about the old one he has, Xbox 360, and the new one. They let me know the there is currently a list of 150 compatible games from the 360 and they are working on more so too keep an eye out of what we have and can use on the new system.
They sell used games and systems. They also purchase your games and systems. The used games we’ve purchased have always been good quality. They are also cheaper and save you some money. If you are a member of rewards they are even cheaper in price.
Sometimes the service can be slow. The line to pay or get help can be long. They usually only have two people working and they are behind the register. I would recommend have one more to help on the floor if needed.

I have now bought 2 used controllers from this place and both were broken. I was pretty much belittled by a guy name Johnny, he was very rude and told me that he didn’t own the company so what did he want me to do. I asked can I buy a new one since 2 have been broken. He said he needed a receipt to upgrade and if I didn’t have it, then he couldn’t do anything. Then he kept talking down to me, so just a FYI I will no longer spend my hard earned money there. Hopefully the next place I start shopping for my games has a lil more customer service and understanding that if you sell bad equipment then you should go out of ur way to fix the problem!

Website says store is open until 9:00p on Saturday’s. We went there at 8:20 on Saturday 10÷3÷15 and the store was closed. We called while standing outside and the worker inside ignored the phone call. Lame. We went to Walmart down the street and bought the game there instead.

Best GameStop even I have friends who work there so they weren’t any problems with this store I even preorder my devil may cry for the Xbox one because I there best customer and they give me a good deal and they even let me return my preowned game and I like that so that my review here and now I’m going to preorder either batman or dmc 4 or whatever it is I’m there to shop for my games and I do there survey so that the good news

Great store. Not sure why there is so much hate. One reviewer hates employees who do their job and the others seem to hate just the concept of the company as a whole. Oh well. I love the store. Been going since it opened. Great service. Good merchandise.

Went in to purchase a second controller for my sons xbox. We picked a used box off the shelf and took it to the counter for purchase. When we were charged almost double from what the box said I told the guy there was a mistake. He said no they don’t sell used controllers. WHAT? I just brought the box from the display of used game controllers! AND you were just going to charge me full price without saying anything? We told them no thank you and purchased our item elsewhere. DO NOT SHOP HERE!

GameStop is GameStop. They all suck. Overpriced, understaffed by millenials who were never taught manners or social skills but were told how smart and special they were.
It bewilders me how this company was in Forbes 500. Well it doesn’t really. I get their system and I’m over it.
A few years ago I got a PS3 as a Xmas gift. Knowing myself, I was probably going to be purchasing a lot of video games so unsigned up for the $ 15 a year «silver» membership. It had its perks, and I actually have not used any points from it. They have a free «black» membership as well.
Anyway, went off on a tangent there, this became my GameStop of choice as it is down the street from me. It’s smaller than most GameStops but it is always organized. Their «newer» used video games are almost the same as buying a new game. And then they want to charge you $ 10 for an extra warranty.
The customer service is lame. Unfriendly and just oblivious to their customers. They seem to care more about conversing with each other about what they’re going to do later than asking if I found everything ok. Nope just a total, banged my item and an obligatory «Have a good night».
I very rarely play video games anymore so I don’t come in as much which is probably for the better.
1 star and that’s for making me appreciate the value of video games. I no longer trade them in. GameStop has actually, quite possibly, made me not enjoy games as much as I should. #smh

THIS STORE DOES NOT HONOR ITS RETURN POLICY!!!
My 9 year-​old son bought an XBOX wireless headset (Turtle Beach) here for about $ 100 but did not like the echos he was experiencing. So, we tried to return them for a refund since it was within 7 days of purchase. Well, the assistant manager, David, would not honor the store’s written return policy and refused to give my son his money back.
So, we drove up to the Game Stop at the Village at Orange and they were more than willing to help us out. The person behind the counter (Richard) was very friendly and helpful. In addition, my son cancelled his preorder from the Katella store and purchased it at the Village Game Stop instead.

I don’t know why all the hate? Every time I have come in here I have had friendly customer service. The only thing I DO dislike about the place is the employees can be slow at times with other customers when there are other customers in line waiting.

Do not go to this location customer service sucks. I don’t know how they have jobs at this location. They are what they look like anti social gamer dorks who have gotten farther on a game than a girl.

Game Not, Lame Stop, Lame Snot.
Yes, I have called this place many things but Game Stop is pretty much accurate. The customer service varies greatly. I see by other posts, this is not the only observation of this.
Remember in college you bought a book for $ 150 and the bookstore bought it back for $ 12 bucks? And, then you found out you had to retake quantitative chemistry and bought your exact book back that you sold for $ 12 for $ 95? Well, it happened to me here, too.
Years later someone is knocking off the «what-​should-​be trademarked» system of ripping you off. You buy a used game here for $ 39 and they buy it back for 5 bucks and re-​sell it again for $ 39.
I was looking for a game to play with my little one. We have all the kinect games and I was looking for one we could both play with the controllers. I asked for suggestions and was given suggestions for adult games. I kept repeating it was for a 4 year old. Sponge Bob is one player only. The guy just gave a fist full of ‘tude.
I ended up buying Lego Pirates game from Best Buy… who actually suggested appropriate games.

«I’m not a huge game nerd, but when I have the game urge, I gots to play-​flirt, with the Gamestop clerk…»
I don’t know why I wrote that… I’m bored. Anywho. I got fast and friendly service here, but the prices are your basic retail catalog.
«How much is that USED game?»
«$ 46.99″
“Oh, five dollars more than it is BRAND NEW on Amazon with no tax and free shipping?»
I just discovered
… book nerds, video game fanatics, and blu-​ray fanboys, have you checked out the site? Their deals blow even Amazon out of the water, especially on some of the new stuff the first week it hits the market… Seriously though, looks like others have had pretty strange and outright bad experiences here, luckily that wasn’t me…
For me, it’s just that prices aren’t commensurate with other competitors out there, and quite honestly I doubt I will pay retail for anything ever again***.
*** save for when I’m on a hot streak at Caesar’s and have to tear up the Forum Shops (hello Gianni, is that you?).

Yes, I’m 35 years old and I haven’t owned a game console of any kind in well… forever. but what part of that translates to ‘hey this guy is a moron lets just tell him whatever he wants to hear and get him out of here’.
I went in to this Gamestop yesterday to reward myself and finally purchase the Wii that my wife and I had been talking about for years now. My thought was that I would get the used $ 130 system and one of those dance games so I could dance my fat belly away. I guess my mistake was saying right up front that I knew absolutely nothing about game consoles.
So first I ask if they have any used Wii’s in stock and if possible that I would like a white one. (Note: the white one is hackable and the black one isn’t from what I’ve been told). He said they were in back. So I asked can you see if there are any white ones? to which he replied ‘Well they are in the back”. (Note: this prepubescent kid was in fact, not a quadriplegic, yes. he actually had arms and legs and could have checked in back for me, but decided that was too difficult apparently).
So then I asked, well, what does it come with? at which point he had to turn around and reference the poster on the wall and repeated to me what it said. «It comes with Wii sports and Wii Sports resort» and then he elaborated. «and also the stand and the sensor bar». «Great» i said, «I’ll take one, and also I want another remote and that dance game whatever it is.»
$ 200 and half an hour later and I was at home setting up my new Wii. «Odd» I thought, there’s no game disks? Oh well they must be built in to the system or something. «Hmm»… I wonder how this all plugs in since there are no instructions of any kind. oh well I guess I’ll just plug things in randomly until i get it too work… or not.
I managed to get the thing on, but the remote didn’t work, and of course with no instructions I had no idea how to make that happen. Thats about the time I got that sinking feeling that I’d been ripped off and I wouldn’t get this resolved till Monday (it was about an hour till the store closed). I also recalled that another person at the store swapped the remote right before I was allowed to walk out the store with my purchase. «Why would they do that» I thought? but now I suspect it was to replace the Wii Remote Plus which was in the box with a standard un-​cool Wii Remote. Sure enough, thats what I ended up with.
So, now I had about 45 minutes. tick tick tick. I quickly tossed everything back in the box and headed back to the store. 30 Minutes later and $ 200 charged back on my card I was out the door.
I’ve got a word or two for you, you prattling twit who sold me a box of crap and thought I would not know the difference. You may think you are some sort of hot sh! t because you are behind the register and I’m in front of it but I’ve been where you are before, a long long time ago, but I remember I was always nice to people, knew what my job was and what I was selling, and thats part of the reason I am where I am today making 3 times as much as you.
What next? Well thats when I went to Walmart and purchased one brand new. Yes I could have got the same thing at Gamestop but I was not going to patronize such a business anymore and I would suggest anyone else reading this to take my story to heart.
Note: say what you will about Walmart, but the service I got there was actually way better. The person who helped me there actually knew a lot more than the so-​called experts at Gamestop, and didn’t have to read it off of a poster.

The selection of games is very slim. Everytime I’m here I always get ignore and when they do try to assist me, they either have an attitude or before I could finish my sentence they go back to talking with each other. The manager there, I think his name is Viet is just the worst.

Worst gamestop ever. I went in looking for an item and the manager, i think his name was Viet did nothing but throw around an condescending attitude about everything. Ill never shop at gamestop again!

Very chill place to go and look for games. A guy behind the counter named Viet was real cool. He was helpful and really knew his stuff. My visits to this Gamestop are usually pretty enjoyable and relaxing.

If you’ve been to one GameStop, you’ve been to them all…
You won’t find anything particularly interesting at this particular GameStop. They have your usual PC, Nintendo, Playstation, and XBox games and accessories. Nothing new. Yes, their selection of games usually beats that of the big name wholesalers, but their level of customer service does leave one wanting more…
What YOU hear:
«…yeah, that place is cool. I’ve been there a couple of times. I don’t go out to clubs too much, but whatever. Oh. [notices customer standing in line] Hi. Are you ready? [turns back to co-​worker] So, yeah, that place is cool. [turns back to you] Okay. Credit or debit? [turns back to co-​worker] I think I’m gonna hit up that joint over by Jim’s place… Yeah, it totally rocks on weekends… Remember that one time…[hands you your purchase and change without turning around]»
What they REALLY mean:
«…yeah, that place is awesome. I’ve driven by there at least a dozen times, but I’ve never gotten up the courage to actually step foot inside. I don’t go out to clubs at all, really, but whatever. Oh. [notices customer standing in line] Hi. Would you like fries wi– I mean, Are you ready? [turns back to co-​worker] So, yeah, that place is neat-​o from what I’ve read online. [turns back to you] Okay. Credit or debit? [turns back to co-​worker] I think I’m gonna just end up staying at home tonight since I don’t have a life, a girlfriend (real or virtual), and still live at home with my parents. It’s cool though. They totally let me stay up as long as I want. So, I’ll see you online around 2:00? World of Warcraft, right? MMORPG’s rule… Remember that one time…[hands you your purchase and change without turning around]»
It’s all good. Us videogame nerds gotta stick together, right? Okay, I hafta get back to killing some Locust scum on Gears of War! Peace!