US Post Office

The sales associates, especially Khana, are always helpful, knowledgeable, and courteous. I have no complaints. This is my post office of choice.

This place is a good old fashion post office! No just because it has that feel, doesn’t mean they should move that slow! I needed some to send something out and get some stamps. My god did it take forever! I know they’re trying to give good customer service, but there is just too much talking when the customer to employees ratio is 6:1. If speed is what you’re looking for don’t come here.

I have had my PO box at this branch of the USPS for almost 20 years now and have not been disappointed.
I will say when you need to actually utilize the service desk, the wait is often times a bit longer then one would want but what do you expect it’s a small branch and their is usually only one or two ladies working yet they are very cordial.

My husband is deployed and every month I send him a care package with goodies. If you have ever shipped something internationally it’s a little tricky. There’s additional paperwork to fill out with questions I had no idea to fill out. These ladies that work at this office are so nice and never made me feel stupid when I had a question or didn’t know. They are so helpful and always friendly. Even in the height of holiday season, they keep everything in stride and have a smile on.

These little Post Office’s often get a bad rap, and they are on their way out of the Post Master General has their way.
Yes, it’s small. That’s the point. Yes there are line — because it’s small, that’s the point. But I have to tell you, I found this particular to have the friendliest postal workers. That means a lot to me. It’s a not a cold feeling when you walk in. There are several regulars so of course you’re going to ask how they are doing. Yep — that takes a little longer, but it’s a small post office. The lines have never been as long as some of the major post offices, which can truly take FOREVER!
So thank you to workers at this post office.

Love coming here to this post office! Always welcomed with a big smile from Khana and Paula! :) one good tip is try coming when there’s not much people since parking is limited.

One thing I can say about this post office… it never fails to entertain. Don’t come here if you’re looking for convenience, speed, or good customer service. Even mailing a simple package becomes an ordeal. I have never encountered such a bureaucracy mindset, and I work for the federal government. The last time I was here was about 3pm a few days before Christmas. Pretty much a busy time, and pretty much everyone is aware of this, even the souls of the USPS. However, of the two employees helping customers, one felt that it was appropriate to take a look at the line out the door and announce «break time» and then left! She went behind some sort of partition, and then proceeded to hector the still-​working employee about supplies being re-​stocked, leaving early, and other general questions about her employment. I thought it might be her first day because it was so outlandish. I then witnessed the lone employee demonstrate to the near-​homicidal by this point woman in front of me in line how she had improperly folded her envelope and thus it couldn’t be mailed. I thought the customer in front of me was going to burst a blood vessel she was so upset. I’ve been told numerous times that my items couldn’t be mailed because they were oddly shaped, might contain dangerous materials, etc by the various employees of this branch. I was mailing paper files to my office… not exactly the stuff of mail fraud. I have never had any of the problems I’ve had here at other, seemingly more legit post offices. If you want some live theater, come here. If you want to get things done, go somewhere else.

The post office near Orange Circle isn’t a bad place if you have all day to stand in line and feel like telling your life story to the attendant when your name is called. There is usually only one person working there each day and be prepared to get reprimanded if you use the wrong box or tape. I suggest the post office on Tustin Ave. It’s faster and there’s even a guy I like to call Flash to help if you use a debit or credit card and send something within the USA.

I’ve never had a postal employee refuse to accept a package because she thought I way trying to cheat the postal system until I made the mistake of coming here.
I showed up with my package ready to go with preprinted online postage. I could have just dropped it off, but I wanted to have them scan it in so I could have a record that I dropped it off. 5 people were in line before me. The first customer was arguing with the clerk about her PO Box. The others in line were getting impatient since this argument seemed to have started long before I showed up. It didn’t really go anywhere and eventually the woman was given a phone number to call and left. The next two in line were a father and son who wanted to get a refund on some money orders that they purchased and did not use. This has happened to me in the past before and it was a relatively quick process. Not so much here. The clerk spent a lot of time scrutinizing the money orders and asked to see the son’s ID about 5 times. Around the fourth time she checked his ID the woman who was next in line got frustrated and left. By the time the two got their money back it was just me and the guy in front of me. He just needed to mail some tax documents (overheard him on his cell phone) and got pretty frustrated by how hard the clerk was trying to talk him into upgrading to Priority Mail. He eventually agreed, largely because I think he just wanted to get out of there.
So now it is my turn. I had spent about 30 minutes in line at this point. With online postage you get a shipping label to print and affix to your package. The label has a barcode and shipping information, but not much else. When I drop off a package at any other post office in the world the clerk says thank you and takes it. Sometimes they automatically scan it for you and hand you a receipt showing the package was dropped off, sometimes you have to ask them to do that, and occasionally they’ll give you an excuse on why they can’t scan it at the moment, but they will always still accept the package. Well here, before I can even ask for a scan, the clerk tells me she thinks I didn’t pay for enough postage. Keep in mind that the price I paid on the online postage site (which is operated by the US Postal Service) is not in any way displayed on the label. The clerk just assumes I underpaid. She asks me the dimensions of the box and I tell her; the box was purchased from Staples which prints the dimensions on the box itself and I had entered those dimensions when buying the prepaid postage online. She weighs and measure the package and tells me the height is an inch and a half taller than what Staples put on the box. She says there is no way I paid for enough postage even though at this point she still has no idea how much I paid. I finally told her how much I paid figuring that if the difference between the online price and counter price wasn’t much I would just pay for a new label and get a refund for the online prepaid label. She proceeds to tell me that it would cost over $ 20 more since that extra inch and a half apparently puts me into large box pricing instead of medium box. I argue a little that I really doubt the box was somehow that much bigger. She proceeds to tell me that she suspects that I am trying to cheat the postal system. She says that prepaid shipping labels should have the dimensions of the package printed on them and since my label didn’t have that I must have «denied» (her word) it. I’m not sure how I can deny a computer program that I entered the correct information into and in all my years of using self printed shipping labels I have never seen the dimensions printed on the label, even when shipping larger packages that incurred an oversized fee. Anyways, after much arguing she seemed like she didn’t want to give my package back since she was so sure I was using it to defraud the postal service. I finally just grab it off the counter to leave and she warns me that now she knows what I did she would deny my package if I tried to come back and drop it off.
Feeling pretty upset, I drove to my local post office (which closes earlier on Saturdays; hence the reason I went to this one). My plan was to just drop the package off in the after hours box. My post office has the self service kiosk which has rulers built into the kiosk. I measured the package and it was the size the manufacturer promised. I used the postage calculator on the kiosk and I gave me basically the same price as I had paid online (you do get a slight discount for printing at home). Even though the post office was closed, a worker just happened to come out to empty the collection boxes while I was there and gladly accepted my package for me.
I would chalk this all up to a bad day if it wasn’t for all the other reviews on here. This post office is whack.

I really like this post office. Alice is really nice and the staff moves things along quickly. Always a fast transaction. Thanks

Its small and somewhat hidden so you ll miss it if you don’t look carefully! The lobby has very little space so when its peak time be prepared to be uncomfortably close to others in line.

Now, I’m not exactly a libertarian, so when someone rants about the USPS I have to step in and say I generally have a painless experience with them unlike private sector shipping.
This, THIS is the place people are talking about and after experiencing it personally with my boy Javier J. I have to say, it truly is a Kafkaesque experience (I have never read Kafka).
First thing’s first, the office itself is small, which is not in itself a big deal. Even the fact that they seem understaffed for a college town can be excused since I live near one, but to add insult to injury the employees there are something else entirely. Every occasion we’ve been there they’ve found something wrong with our packages where other post offices simply would ignore it. Flap off 90 degrees? Gonna hafta open your box! Tape sticking out? Gonna hafta open your box! Not a White Anglo Saxon Protestant? Gonna hafta open your box!
Don’t get me started on the apparent need to fill out customs forms for EVERYthing even if it’s going to the magical exotic land of faraway Ohio.
By all means go here if you like «nostalgia.» Do you like having someone else pump your gas? Do you like big government effieciency with small town smallness (without any of the warmth)? By all means go here! But don’t go here if you want anything shipped, I don’t know, today.
If you need to do USPS go to the one in Huntington Beach, the difference is palpable. Like night and day difference. Like heaven and hell difference.

I would imagine that dealing with Vogon bureaucracy paper work and filling out forms would be much easier than dealing with this post office even on the best day.
But if you’re ever in the mood to rip out your own hair and want to see the prime example of inefficiency and reason enough to de-​fund the postal service, it has to be this one as they will get on you for everything ranging from not filling out the DC# address form to how you packed/​closed their priority mail package.
Maybe it is Vogon bureaucracy at play here.
The post office feels like it belongs in an episode of leave it to beaver. Then again, it’s situated right near the orange circle, so why should anyone be surprised that this still has the look and feel that colored folks best not drink from the whites only facet.
As for the postal employees. I don’t know about you, but I have been shipping shit left and right for the past decade or ore without much of an issue. I do believe I got that locked down. Well, I must have been living a lie because the postal workers here are sticklers for anything that isn’t by the book regulation wise.
First offense — The package is closed but it’s slightly off the mark on where the glue goes. Most every post office I would go to would say that it’s not an issue and would just ship it off. This lady at the branch just says to me in a judgmental voice:
«Mmmmmm, nope, they’re not going to like this one»
What that means, I don’t know. Then she tries opening the package. Now isn’t that a federal offense? Then we fix that issue up and she weighs the package and ask if I want delivery confirmation while I continue writing in other packages addresses.
This became a problem in itself as well. For some reason they want you to write the full name and address on the DC# form. Just writing the person’s name is not enough for them. Hell, the damn receipt tells you which package going where — but they want you to write in every info.
At this point I just said F-​it. I had a slew of packages going out and had no time to write every god damn DC# to every address given. But man, this post office has got to be one of the worse run and poorly maintained post offices.
The most anal post office I have ever been to.

I’m not opposed to small post offices or even the little counters inside the pharmacies. In fact, some of the fastest service I’ve ever gotten at a post office is at the one inside a pharmacies in Tustin. However, this one is one of the worst post offices I’ve encountered around here.
I had to ship something to my aunt. It was just a super lightweight dress that folded down to about ¾″ of a inch, max. I used the priority flat rate envelope which is about the dimensions of a standard sheet of paper. Easy peasy, so I thought. I’ve used the flat rate envelopes to ship many things before (including articles of clothing) and the only time I’ve ever been scolded by a postal clerk was when it was practically bulging at the seams, which I think is a fair scolding, but they accepted it anyway.
For my package, just to make it slightly more compact and secure, I folded in the top to the inner most ridge-​y line, since it seemed to add more height to the package, though it was just air as I didn’t squash it down. The clerk at the counter, Alice, said that it was suppose to be the fold closest to the tab, which reduced the height of the package. I mentioned that this is the first time I’ve ever encountered this issue with any post office and I’ve always folded it down to that seam regardless of the size of my package. She said I should’ve had this issue addressed before and suggested I repackage it in another envelope (same envelope, just refolded to the correct sealing fold). I would’ve but I had already neatly sealed and protected my whole package with clear mailing tape. She said she would just have to ship it via regular priority instead of flat rate. I agreed and … wait for it… it was just a whopping $.35 more. Seriously. For all the hassle and the waste of another envelope and her time and mine, it was a whopping $ 0.35. I’m pretty sure the packaging envelope and her hourly pay is not worth that. Mind you, it probably would’ve been the same exact size and dimension had I repackaged it per her specifications.
So save yourself the hassle and avoid this location (and especially Alice) because apparently she’ll start a beef with anyone. The person who came in after me left the door open and she sacastically called out, «Would SOMEONE be so kind as to shut the door!?!» The man in front of me whispered that she’s always sarcastic and that she never smiles. Worst post office clerk I’ve encountered and I’ve encountered my fair share. Stick to the postal workers in Tustin and Irvine instead.