Ulta

I stopped in today after work to pick up a setting spray for my eyeshadow. The store was empty of customers other than myself; there was a cashier at the counter and then two employees that I found crouched down in a corner. One looked like she was actually working, and the other seemed to just be chatting with her and keeping her company.
I approached them, but almost felt like I was bothering them. They weren’t exactly rude; their attitudes were pretty lukewarm and they seemed uninterested in helping me. I asked about the setting spray and was told only about the Urban Decay spray, which runs about $ 30 at Sephora. I asked if they had other brands that weren’t quite as expensive. Her response was, «yeah, but we don’t ever use those.» I was a bit shocked, because that’s a horrible sales pitch.
She told me about the NYX brand, and then pointed me toward the opposite side of the store, and then went back to her conversation. After a couple minutes, I found the NYX brand. It took me even more time locating the product, because I didn’t know what type of packaging I was looking for or what exactly it would be called.
Good customer service would have been the representative suggesting several different brands that the store carried, then walking with me over to the displays where they were, taking the product off the shelf, and placing it in my hands. This is how I was taught to treat customers when I worked in retail stores and they asked for assistance. This experience was not the best. You can still be a helpful sales associate without breathing down a customer’s neck.
I’ve had positive experiences at the Midvale and Sandy locations, so I will stick to those stores only. They know how to be friendly and assist in helping customers with their needs.

I actually quite like this Ulta its not that packed with people but it still seems to have and pretty decent selection of hair, skin, and makeup products across the board and even a decent clearance rack.

The Ulat salon is AWFUL and Expensive… Unbelievable .I will never go to the place again…

I went into this Ulta probably two months ago but I haven’t been back since. They close early on Sunday which is totally understandable and I did go in about 5 minutes before they closed but I wanted a new foundation, some eye shadows and a brow kit. For Monday. As soon as I walked in a lady came up to me and said «What are you looking for? We close in five minutes.» Which isn’t bad but her attitude was like we were a nuisance and I get that she probably wanted to close but no matter what time I come into your store I should be treated like it’s not a problem. We ended up walking right back out and not getting anything. I’ll go back to Ulta sometime but it’s going to take a while before I go back to this one.

I LAAHHHVEEE this Ulta. I come here more than any sane human being should. It’s my favorite Ulta in the state.
This store is always clean, usually have everything in stock, and the associates are super friendly. At other Ulta’s, I always feel BOMBARDED by associates constantly asking me if I need any help. I appreciate you recognizing I am in your store, but I also wanna lust over makeup and hair care products by myself, ya know? So I’m glad the employees at this store aren’t extremely nosey. They’re friendly and will answer any questions you have, but they’re not going to trail you or leave you high in dry in a desperate situation.
I also get my hair done at the salon. It’s pretty pricey, but the quality of work they do is unparalleled. I love the treatment I receive, the quality of haircut/​color, and the stylists really talk to you and connect with you on an individual basis. For that reason, I continue to pay every few months for a haircut, with a generous tip. They really earn it!
I LOVE THIS STORE. It’s my home away from home and I’m glad we finally have an Ulta in Orem.