Veldon’s Cleaners

I needed my dress dry cleaned quickly before a wedding I had that day and they literally did it on the spot. So helpful and sweet.

I’ve used Veldon’s for years. Their delivery service is great. I had them do my wedding dress that had been sitting in the closet for 20 years and it came out spotless and white.

I am new to the area, trying to find a good Dry Cleaner to use. Instead of explaining my feelings, I thought I would share with you the dialogue…
ME…Dialed the number
Her…*&^!@$D%D…mumbled something
ME…Is this Veldon’s?
Her…Sigh.with a slight moan of frustration…“Yes“
Me…I am new to the area, can you explain the services you offer?
Her…Another Sigh, «we are a dry cleaner», we clean clothes?
Me…Do you offer pickup and drop-​off services
Her…Well, not really…(sigh)…you need to be on the route.
Me…Is there a way for me to get on the route?
Her…No, so the best, I don’t know, I guess it’s best if you drive here. Whatever.
Me…So how can I get on the route?
Her…I don’t know how to add you to the route, so you need to come in.
Me…Is there someone I can talk to that knows how to add me to the route?
Her…No, he doesn’t get here till 4
Me…So I can call back after 4 and talk to someone about getting on the route
Her…Yes, then hung up.
Me…my mouth is still gaped open wondering how a business like this can still be in business. Wow. I called back 4 minutes later to talk to a manager and it went to v-​mail!

Customer service is terrible. The girl normally working the front desk has the sourest personality I have ever encountered. If it weren’t for the fact they were so conveniently located I would look elsewhere.
The cleaning is ok.

These guys do pick up and drop off service to my office. Really convenient, good quality, and reasonably priced. The owner is really old but still works at his business. This is a good local business that is worth supporting.

Though the dry cleaning itself is good-​the employee (esp the daytime employee) is downright the crankiest person i’ve ever had to deal with. As per the other reviewer we’ve also had to make multiple stops back-​for example they say our d/​c will be done on Thursday after 4-​I stop by on Friday morning and it’s still not done. Which only makes the cranky employee crankier if you should ask when they think your d/​c will be done.

Do you enjoy communicating with passive aggressive employees? Do you enjoy waisting your time with multiple trips to the dry cleaner? If so you will love this place, if not, avoid at all cost. Very unfortunate as I have used them for years but quality and service has become horrible.