HoneyBaked Ham

I’m a little torn about my review. Based on food alone, it was FANTASTIC.
My uncle called in a large order at 10am and they agreed it would be ready by 4pm. I understand that they generally ask for 24 hours notice on large orders, which is completely understandable. But if they couldn’t have it ready by four, don’t say four, right? Needless to say, I got there just after four and they stated it would still be 10 – 15 more minutes. Then when I left to get more gas, they had asked my sister (who I left there) WHAT the order was.
I got back 20 minutes later and the order was still not complete. That’s when I got irrational and upset. In the end, we got all of our food half an hour late. I understand we ordered last minute and I was glad they still took our order, but just be realistic about the time. Because waiting a half an hour for the food that was ordered in advance and then not even knowing the order is a bit ridiculous.
The employees were all very nice and sweet even though I was a huge pain and honestly, quite rude.
Food: 5 stars
Customer Service: 5 stars
Organization/​Follow Through: 1 star
I’m going to average that one out to 4. I was very displeased about the disorganization of not knowing our order and not having it ready within 15 minutes of our agreed upon pickup time. However, the food was good and the employees were very nice and tried to accommodate the best they could.

I come here repeatedly with my kids and all 3 of its love it here. And the friendliest staff I know. Not once have they gotten an order incorrect. In fact they know my orders and sides for our box lunches by heart. The sandwiches are not skimpy either. About an inch worth of meat in every one.

This business has been in this location for some time now and I just had the opportunity to stop in this past spring. The storefront is small, and not alot of variety in things to choose from (besides the ham and turkey). I would still strongly recommend this place though because I have bought both the ham and the turkey and also their freshly made sandwiches and they are all incredibly good! There is a terrific deal on Tuesdays if you buy the 3# turkey… it’s only $ 19.99 instead of $ 30+ so you can’t go wrong. The young man who runs the front of house is always very pleasant and helpful so you always feel welcome when you come in the door. I love this place and I will continue to come here, especially for special occasions… like Tuesdays :)

Their meats are good — there’s no doubt about that, but unfortunately they can’t meet their business commitments. I ‘reserved’ a boneless ham and turkey to pick up the day after Christmas, since I’m hosting a dinner party two days after Christmas. I drove out to their Orland Park location and arrived around noon, with my reservation sheet in hand. They had no boneless turkeys! An employee was supposed to deliver more on Christmas eve but didn’t, and hadn’t arrived as of noon the day after Christmas either. I’m left without a turkey and am trying to scramble to find one somewhere else.
I don’t understand why businesses commit to providing a service or a product, and fail to deliver. I never would have expected this of the Honeybaked Ham Company, and it’s unfortunate that now I’ll never be able to get anything from them again as I don’t want to risk wasting my time like that, and I’m sure other businesses would be happy to meet their commitments.

Had lunch catered from this place. My co-​workers and I enjoyed a roast beef sandwich with sides… it is comparable to Panera Bread. Good stuff, will not be disappointed