TigerDirect

i ordered 2 computers almost a month ago, i called after the first week and they said it’ll ship within 48 hours, i called another week after that and they said they’re having some issues and sent me a $ 20 coupon after i requested it, its been almost a month now, i checked the website and it says my order «has not yet been shipped»
im losing money in my business thanks to tiger direct i have no computers, i was supposed to get my computers a couple of days after purchasing them online

They are going out of business so they didn’t have anything I needed. :-(
The first person I spoke to over the phone was a complete idiot. You work at a computer store, how do you not know what basic computer components are?!? I didn’t even ask you a technical question… simply if you carried network racks.

I just had one of the most pathetic adventures to tiger direct EVER. two days ago me and my albino friend went in to find out what was wrong with it. so they said itll cost 120 $ to fix. 2 days later we head back, get the computer and the guy says that there were some infected files. We get home and NOTHING CHANGED. IT WAS IF THEY DID NOTHING AND THEY CHARGED US FOR IT. i rate it ²⁄₁₀ m8s!

This TigerDirect store is very helpful the representative always help you no matter what it seems as though they always know what you’re looking for they always have what you need and they have awesome service prices are much cheaper than Best Buy and most other stores

In my quest to get my computer ready to start working from home I wound up at Tiger Direct. I needed two computer monitors, and a coworker told me to check them out. Boy am I glad I took her advice! I had never been to tiger direct before. I’ve heard of them, but always passed this place by.
Walking in I had to do a double take. From the outside the store looks good, but when you open the doors it looks like a damn dungeon inside. Not even kidding. I thought I was dreaming at first. They really need to fix that up! Anywho, you can either take the elevator or walk the stairs up to the sales floor. I seriously was expecting an ogre or gremlin to jump out. #DoBetter
The upstairs sales floor kinda looks like a warehouse. I came in looking for computer monitors. No one was available to answer any questions, and I found what I needed on my own. When I was ready to approach the register one of the salesman asks me if he could write me a ticket to take to the register to which I asked «What for?» He replied with «That’s how we get paid.» He wanted commission?!
#BabyBye #HaveSeveralSeats #Next
I thought that was completely ridiculous to come up to me and say that when you were not available to help me. This guy in particular stood talking with someone who wasn’t even buying anything about what his cell phone could do when I tried to ask for help. Next time pay attention!!!
I will definitely be back to tiger direct because they have some pretty good prices!
That’s all folks!

I have purchased computer components both from inside this store location, as well as from the online store. Never had any problems or complaints. Prices were great. I will return again when I build another system!

Ordered a NAS with two drives online. All items were supposed to be in stock.
The drives arrived 6 days after placing the order. Website showed that the NAS shipped to Chicago. I called the helpline just to be stuck on hold for about 15min. Then I get an unmotivated sounding agent who puts me on hold again. He finally tells me that my NAS just shipped and that I should consider ordering other items from them. Never again, slow shipping, bored agents, long wait times. Why bother?

Ughh… This place just sucks, and I hate getting drug here when other people are driving.
My last experience coming here, by choice, was less than desirable. I was in the market for a media center remote. Now these remotes are pretty standard, and are made to work with Windows (a pretty well know OS.).
So this junk store shows 4 different options for remotes on their website, but there is no way to tell what is in stock. They were ranging from $ 15-​$ 35. So I traverse through Orland Park’s poorly planned traffic pattern of a town, to arrive at this dump. The uneducated employee had no clue what a media center remote was, and suggested I buy some POS video card with a remote for $ 85! None of the ones online were in the store either. So that didn’t go over so well.
Then I made the mistake of asking for a digital audio cable to go from a sound card to a surround receiver. He told me that I can’t convert an analog signal from the sound card to a digital signal to the receiver… Moron, I said the sound card has digital output… Like most have for the past 15 years!
What a useless store… I have never encountered one employee who seemed to have a clue about anything they sell here.

Horrible service. I called to have an adapter help for me. Left on hold for 20+ minutes. Another person picks up and says they have 4 of the items in stock and they would leave it on hold for me. Went there in the evening. Nothing was held. The sales person went to look for the item. Waited in the back area of the store for around 20 minutes. Got pissed and see the guy just dicking around in the front.
These guys are idiots which is fine I guess if you don’t care about being lied to about parts and just computer advice. Contacting the general manager about this as well.
Hope they go out of business as Orland Park doesn’t need a crap computer store.

I went in here to buy a camera. I was happy with what I got and the service, but when i got home I noticed it was either a used camera or one from the display. I paid full price and all my parts weren’t even in the box. I was very disappointed and returned it immediately. Will not recommend this place and will not be returning.

Ryan F is the one guy there to talk to. He knows what is needed and has wonderful customer service skills.

YES, the place is huge & the employees DO bug you a bit, but there’s pretty decent computer deals here! I personally prefer to just search for online deals but I go in if I REALLY need to see the product in person

Most of th staff is helpful, if you know what you want, this place has great prices. They veered away from alot of the components of pc’s to more of an overall electronics store, but prices are very good.

I used to go to this store periodically when it was TigerDirect. Back then I noticed that they had very few parts, almost all of the stock was packaged «kit» items (retail motherboards, hard drives, etc). If you needed some screws or thermal paste, you were out of luck. Also the employees were miserable drones, one was a friend-​of-​a-​friend and as soon as I walked into the store her greeting was «DON’T GET A JOB HERE!» instead of «Hi,» «Hello,» or some variation thereof.
By chance I went back there today looking for a particular iPad accessory, only to realize that a), they don’t carry any Apple products, and b), the employees are still apathetic and miserable, and c), you’re still SOL if you’re looking for parts. The only interesting thing about this store is that it still has the old floor of the Orland Park Place indoor mall, from before they rebuilt it into a strip mall. However if you’re not into retail archeology and just looking for computer parts, it’s probably a better bet to get on 294 and go to Micro Center in Westmont. It’ll undoubtedly take less time to go there since you don’t need to deal with the linear parking lot that is La Grange Road in Orland Park.

Back when they were Tiger Direct they wouldn’t take anything back — had to send to factory yourself even if defective. We found out the hard way.
My company actually stopped buying from them because everything had a rebate you had to fill out and send in.
Buyer beware — make sure they will replace or fix anything you buy there whether it’s defective or broke or simply doesn’t work as you expected.

I came in today since I was in the area, I havent been here since they switched names and I needed a patch cord or some rj45 connectors.
The store has a slightly different layout so it took me a while to find the connectors. They only had a pack of 25 for $ 25? Wow, they must be crazy. I instead decide to grab 1 short patch cord since that’s all I need anyways.
I proceed to wonder the store to see what else they have. While browsing the rest of the store I was amazed by how many employees they have working. Some were helping customers but Id say more than half were just talking with each other even though it was busy. I start heading towards the front to check out. There’s 2 employees near the registers but the greeter tells me they are closed and to take my purchase to the service desk. I approach the desk and the girl behind the counter is opening a phone box for the customer in front of me. I think ok shes just checking to make sure it has everything. Then a fellow employee with a monitor and 2 customers on his tail cut in front of me and places it on the counter. He yells over to the 2 guys by the actual register if they are open who say no. Then another employee with a huge LCD TV rolls up from out of nowhere.
So here I am trying to buy a 3ft patch cord. There’s zero registers open. Im watching someone go through a phone box for whatever reason, I’m watching groups of employees talking, I’m getting cut off by one that actually was working and then a 60in LCD sidles his way in…
I give the patch cord a nice toss onto some large TVs a few feet away and walk out. It was far too nice a day to put up with this.

So I got a new video card for Christmas so I could finally play Warcraft at better than 6 frames per second on the lowest graphic settings. It didn’t work. So after talking to numerous people more familiar with computer hardware than I am, including my little brother (the 24-​year-​old, not the 6-​year-​old) we decided it was just a defective card.
The problem was, no one wanted to accept responsibility. Galaxy (the manufacturer, who has the worst costumer service ever, I might add) told us it was the retailer’s responsibility, the retailer, online store Tiger Direct, told us it was the manufacturer’s responsibility. We were at an impasse.
So while visiting my parents down in Orland, I decided to hit up CompUSA the actual physical location of TigerDirect. The store itself was actually called TigerDirect until recently.
So my wife and I went in there keyed up for a fight, thinking we were going to have to really pitch a fit if we were going to return this thing. What we got instead was the exact opposite of any kind of problem. The guy at the returns counter (Super Mario according his name tag) told us technically speaking nothing bought on TIgerDirect can be returned at the physical store, but said it sounded like we’d gone through enough craziness with this on our end and they’d deal with the problem instead. We got our refund and that was it. He even pointed us in the right direction for a replacement card.
I decided to go home and do some more research on my own. When I narrowed it down to about 4 affordable, WoWable cards we returned to the store. I wanted to talk with someone directly to see which of my cards would work best and while it did take awhile to find the right guy to help, the guy we ended up with (Phil I think) was a fellow gamer who had many suggestions. We eventually ended with a card that was a little lower end than what we originally had, but was cheaper and would apparently do the trick.
So, the service at this place is just excellent. The selection is pretty extensive too in just about anything you’re looking for. In its original incarnation CompUSA was more or less another Best Buy type store, but this new one is a lot heavier on the individual hardware. Definitely recommended if you’re looking to build your own computer. Most of the store consists of cases, power supplies, motherboards, harddrives, memory, etc, etc. Prices seem pretty comparable to anywhere else too.
Oh and by the way, I’m now running WoW at about 30 fps on high. Thanks CompUSA.

We got a new video card for Christmas. It didn’t work. We tried everything and determined it was defective.
The card manufacturer’s customer service was lousy. They told us to return it to Tiger Direct. Well, Tiger Direct claimed it could not be returned to them after shipping. No phone calls were answered. Fed up, we decided to visit CompUSA (which is the storefront of Tiger Direct) to see if we would have any more luck in person.
And we hit the jackpot. The guy at the customer service counter, «Super Mario,» listened to our woes. He originally said it had to be shipped back or returned to the store in Chicago, but after we continued to explain all the troubles we’d had, he took pity on us, and we got a full refund. Not on shipping, but at that point, who cared?
And when we returned later, we got great help from a guy named Phil, who helped my husband pick out just the right card to play all his super-​geeky games. (The new card works beautifully, thank you!)
It’s sort of sad when great customer service is unexpected, but this was — and we were most grateful for it. It’s enough to give you a little hope for humankind.

I’ll tell you something. This store has some of the biggest jack-​asses working here. I had to come back 4 times because of the idiots behind the counter. First visit was to get a new hard drive installed and the guy told me that I didn’t need one? I get home and called someone else and they told me I needed a new hard drive. But it would take a week. Back to the store and spoke to another guy. He understood and told me it would be taken care of ASAP! Right! 3 days later I get a call. I asked the associate if this was all I needed or was there something else. Nope. I got home loaded everything on the drive and found out from calling them that you need another computer to install the program for the ethernet? WTF! back to the store I go and it was another 2 days. On my way out I had the computer in my hands and an associate was standing at the door looking at me head his way. You know he didn’t hold the door open. He waited until I got 4 feet away from him and walked to the other side of the door. Again! WTF is wrong with these people? Please give me another option and they will never see me again!