hhgregg

Every time we go here, we get helpful and friendly service. Reese is a great associate among several there. Has helped us with several purchases large and small. Our family really appreciates this store and is staff.

So, I am very frustrated with them. We walked in and purchased a washer and dryer since we just bought our house. We went to Home Depot, to purchase a few other items and the employee told us about the price match. In 10 minutes we had our hoses upgraded and saved a 100 dollars. We confirmed on their invoice their cancellation policy and this is where all the trouble started.
Called HHGREGG and got put on hold (that’s fine). Asked them if they do price match like home depot and they said, yes because it’s a competitor. Then we go through the trouble to tell them what the price is and the breakdown and they say that it’s not possible because they only price match the appliance and not services and not parts (hoses were cheaper and just the free delivery from Home Depot saved us 80 $). Asked them if we can cancel and they said sure. My fiancé was on the line and gave them the information and they said, «we need to speak to the cardholder». Again, ok since he is obviously not a woman and obviously not named Heather. When he hands me the phone, she says that the cardholder must call independently. This is where I am getting frustrated. So we hang up and I call from my phone … go through the hold process again to get the SAME EXACT WOMAN THAT I WAS SPEAKING TO… she let’s me explain the situation then says, «sorry, we can’t do anything for you because it was an in store purchase». What?! Why did she not mention this before when she had us (she knew because she asked on the last phone call). Tried calling store and now we have to physically go back .
TL;DR HHGREGG purposefully runs you in circles so you get tired and keep your purchase. They advertise price match and they do not follow through. They are not the cheapest even with their advertisements because they tack on additional fees.

If I could, I would give this review NO STARS! The worst experience ever, when it came to the service. We purchased a brand new top of the line washer and dryer from this location. Set up a delivery date for Monday, long story short it is now Wednesday and our washer and dryer is not fully installed, and to top things off we may have potential water damage.
The delivery company decides to call at 10PM to let us know, they are no longer going to be able to come and complete the job that evening, at 10PM!!! SERIOUSLY! (We were given a time frame between 3−6PM.) After all of this we were told someone from the corporate Office will contact you within three days…
Seem they do everything in three’s.
We were going to make a few other purchases from this location, not sure if we will move ahead with the other purchases, such a horrible experience.
Sincerely,
Customer who spent a lot of money, and is still waiting to have a washer and dryer installed and working.

HORRIBLE DELIVERY SERVICE. Our family had some relatives coming to stay for a few weeks. We bought a new bed and scheduled a delivery. HHGREGG lost the delivery orders. So no bed. Earliest reschedule that we could accommodate was two weeks later. This was our first and last time purchasing from this company.

We went to buy a tablet and needed to try some out to see if they could access a particular school website for homework assignments. No wi-​fi! What? There we were trying to set up our phone as a hotspot. And I’m sorry, but I felt like the sales people were fighting over everyone that walked in. We gave up and walked out.

We were looking for a new fridge and spoke to a sales person on the phone already before we went and received military discount even. This was an extremely positive experience. Will totally go back for things we are in the market for that they have.

I love browsing for electronics. This place definitely has great prices and although the décor isn’t as flashy as Best Buy, it’s still ok. Great deals on some 3D tvs!
The one thing that kills me with some stores is associates hovering or swooping in to get you when you walk in. Its that same feeling of dread you get when shopping for a new car. And aside from this one small detail, everything else about this store is great.

This Place is the Shit! Picked up a Great Deal on my new TV.

I’ve been in the market for a new sound system for a while. I had a budget, and I thought the best I could get would be at Costco. On a whim I stopped in here, just to check things out.
I was approached quickly and was assigned a sales person who first took me to the more expensive systems, but did a great job at explaining what everything was, why it was important, etc. We looked around for a bit, he listened to what I wanted, and when I told him what my budget was, he took me right over to the area I needed to be in.
I ended up with a 5.1 surround sound system that fit my budget without sacrificing quality. What would have probably taken me an hour, took me 10 mins with the help of the sales rep. I’ve never had anyone that helpful at Best Buy.
Also, they have a price matching guarantee, so if I do spot the same thing for a lower price, they will match it plus 10%. Can’t beat that!
Overall I was impressed and would come back for another electronics purchase.

Wheelin’ and dealin’ is the name of the game.
I went to check this place out I had a friend of a friend buy a 50″+ plasma TV there last week with rather rave reviews. I have never heard of this place considering its a strictly East coast company and I’ve only been away from California for a short while.
I have been on the hunt for a really great deal on a 22−26″ LCD TV since I arrive but with little success. I was about to settle on a Sam’s Club or Costco deal but randomly decided to check this place out.
Let me begin it was 15 minutes to closing on a Monday night. So it started out like any other commissioned-​sales venue would, we were approached by a uniformed sales rep «Howie», who coincidentally was the guy who helped the friend purchase his big-​screen. Then he pitched an amazing deal, a «lost» item — sold below cost as a consumer incentive — for a 32″ Sony 1080p LCD TV at the low price of $ 598. NOT BAD at all, until I found out they were sold out and the only way I could get it was to get it delivered from the warehouse for an extra $ 69.99 — Not so much of deal anymore and there was no guarantee that the 1 left would be available… SO, let the wheelin’ and dealin’ begin… now I am not much of a bargainer normally, but last night I was feeling feisty. So Howie offered a different model, Samsung 32″ 1080p, at the Samsung 32″ 720p price of $ 650 instead… still wasn’t happy, so I decide to take their ad for the Sony and go home to check out some places willing to price match. He stop me about half way to the door and offered the 1080p Samsung for the Sony’s ad price. SOLD. I was happy I got a $ 900 TV for less than $ 600. Better than Craigslist — haha!
Howie worked his magic because, yet again the Samsung was out of stock at this location. So he made a call to the OBT location for a next day pickup! Just picked it up on my lunch break and CAN’T wait to set up my PS3 and get my blu-​ray on! Seriously, if you’re considering a deal, go to Howie — he’ll make it happen and you’ll actually be happy with it! OH! and the staff here is TEN times better than the OBT one — but consider the location.