Lily’s Bridal

Vilma, the consultant was extremely sweet and helpful. I didn’t feel pressured or harassed. When I found the dress of my dreams, the owner was able to negotiate with me a price we both felt comfortable with. Even though I didn’t have an appointment, they took care of me. I would recommend Lily’s bridal to anyone who’s not just looking for that perfect dress but also for that special attention.

I absolutely loved my experience at Lily’s Bridal. What I appreciated most was my salesperson (Vilma) who was always going above and beyond. She has excellent taste and would pull styles that I would not have looked at twice and they looked great. She was never rushing me out the door and took the time to spend with me to find the right dress– in which we did. The store was much bigger than I had expected from the outside. I never had an issue with parking (it is behind the store) and the dresses were very well cared for (another store we had visited down the road all the dresses were frayed and looked pretty rough). I never felt pressured and they were fine with me bringing my friends back so I could make sure I chose the right one. Vilma was great at going above and beyond with showing me new ideas I can do with the dress when it comes to alterations and/​or accessories. Prices were comparable to everywhere else I had shopped as well. If you do not want to feel like you are a small number in a fray of thousands or fighting for a dressing room like you can sometimes at a David’s bridal then visit Lily’s. I was extremely comfortable there. I absolutely love my dress, Vilma and Lily’s Bridal and definitely recommend!

I drove from Tampa to Lily’s Bridal (a 2 hr drive) & I am so glad I did. While I am still shopping around, I think this is the place I have found my dress. Vilma was so amazing. She was so honest and didn’t try to just sell «the highest priced dress». She listened to what I wanted but even when I was on the fence– she pointed out all the pros and cons to help me decide. She is so sweet & if you are looking for great customer service– Vilma all the way! Thank you Vilma! Te veo pronto! P. S. El Palacio was wonderful!!!

I don’t quite understand all the negative reviews… I came into Lily’s with an appointment I’d made the same day (a Saturday, so I was really surprised they were able to accommodate my last minute request), and when I arrived, I was immediately greeted by a very kind attendant. She asked some questions about my wedding and budget (things I wasn’t accustomed to answering since this was my first shop). I came here because I knew they were a smaller bridal boutique and I didn’t want to be pushed around by commission-​driven salespeople in a chain store… I didn’t expect to find THE dress, I just wanted to see how styles looked on my body. However, the kind and NON-​pushy attendant let me know that there was a trunk show going on, and that the newly released dresses had many silhouettes that were similar to what I had described being interested in. She pulled several dresses for me, and my mom and I chose some as well. The attendant (I wish I remembered her name, she was SO nice) assisted me in getting into each gown, and didn’t complain when I had to re-​try my favorite two gowns on (about three times each) I ended up purchasing my dress the same day, because I fell in love with the look, and NOT because I felt pressured. I will also mention, my budget was 2500 at a max, and I even told them I would prefer to keep it lower. While my dress did end up slightly exceeding my thoughts (due to tax, etc) no one ever made me feel that my budget was hard to work with or too low. I really appreciated the top notch customer service I received, and I’m looking forward to taking my bridesmaids back to choose their gowns!
Full disclosure: I haven’t received my dress in yet, so I am just reviewing my experience in shopping/​customer service/​selecting my gown. A+

Wow. What a mess. After an amazing experience at another bridal salon in Orlando this was our last stop of the day. We made an appointment for 2pm and I thought that meant we would have a bridal consultant helping us. Not quite. They had another appointment going on when we arrived, not a big deal. The woman asked what we was looking for we described what we were looking for and she had two styles that fit our description. Two. Ok fine, not a deal breaker. She told us we could all go into the fitting room and help the bride. What?! Every time I have ever gone with someone looking for dresses we sit on the couches and ohh and ahh when she comes out. Nope not here.
No one checked on us, she didn’t offer to help. The customer service was atrocious.
We will not be going back.

I can’t believe that I have found my dream dress at the one and only Lily’s Bridal! I’ve gone to 4 bridal shops and tried on over 15 dress, and finally my sister recommended Lily’s Bridal. The shop has many designers and styles that other shops did not carry. Annie and Quincy were very helpful, patient, and friendly. They kept my budget in mind and were never pushy. They made my experience an unforgettable one. I’m super excited for May to approach to receive my dress.

Unfortunately I have to echo the other reviews. The customer service was terrible. When she asked my dress budget, and I said less than a certain amount she decided she didn’t really want to help me select a wedding dress. She went through the motions, but was rude overall. I took my business elsewhere.
Dress selection was just okay. Even if price weren’t a consideration they didn’t have any simple elegant dresses — all were very large, overly-​ornate dresses.

Customer service is definitely where this place fails… I need alterations on my wedding dress and they happen to have my exact dress in stock as a sample. We walked into a completely empty place and the first girl seemed nice and we got a warm welcome from her. When asked for a price range of alterations (I know exact numbers are not available and I know the dress needs to be bought in, but it’s huge and delicate) she referred us to the older lady sitting next to her. She said, «I can’t give you a price quote because you know that all dresses are different». I said that they have the exact dress and the girl bought it out and she simply said that she can’t give a price quote unless the dress was in the store. I replied that it was just for a hem and bustle and still, no. Asked to see veils and she just pointed at the rack and walked into the back. We led ourselves through the rack and then left. They seemed to have really pretty dresses, but will definitely not be giving them my business

Found my dreamed dress! Tried on several dresses and liked more than one, had a difficult time making a decision. They were very helpful

Customer service is SERIOUSLY lacking, esp when you’re a bride-​to-​be and looking forward to this very special time. I picked dresses I wanted to try on and the girl put them in the dressing room and told me to open the door if I needed help getting them zipped, etc. and walked out. Ok… Been to other bridal shoppes and have never not been assisted into the gowns by the staff. Otherwise, good selection of dresses that are reasonably priced.
Small shop, parking around back difficult to find.

Even though I had an appointment I did not enjoy my experience here at all. And the only styles for fuller-​figured women were frumpy and matronly — nothing sexy at all. Customer service was not very welcoming — I know they were busy but I did not feel like they were excited to help me and just wanted to rush me out to attend to other brides.

I had great visit at Lily’s Bridal. The person helping me was very attentive through out my visit. I made an appointment a few weeks earlier and shared my budget so expectations were in line. It’s not a fancy place, but if you know what you want before you come in you’ll be fine.

Stopped in today just too look at some Wedding Dresses the young lady at the counter was fairly nice but once I told her my budget she seemed uninterested! But over all beautiful dresses and a nice place. A lot of different styles of dresses, a lot of lace! Very unique

I never write reviews but I was so disgusted with my experience at this store that I had to write one. If i could give this place zero stars i would!!! I live in New York but two of my bridesmaid live in Orlando, so I made an appointment at Lily’s to look at some dresses since I was planning a trip to see the future in-​laws. I made the appointment a month ahead and when I arrived I was abruptly told that they were busy, which meant that they were too busy to tend to us at all. I had to take care of myself, which included picking the dresses and clipping them as well. One of the two sales lady pointed at the section of bridesmaid dresses and that was ALL the interaction that I had with them PERIOD! They were busy attending to two other customers that were trying on bridal gowns. No speech about we’re booked but we will get to you as soon as we can… NOTHING!
Myself & my two bridesmaid picked out some dresses and made our way to the fitting rooms. No clamps were provided so I had to wait 7 minutes to find a sales lady to ask for a clamps. No one checked in to see how it was going or if i needed anything and we were in the store for at least 40 minutes. At one point the previous customers trying on bridal gowns had left, which meant the sales lady had time to check in with us still NOTHING!!!
At one point a rep goes to the counter and sits there while i’m taking pictures of my bridesmaid and discussing colors, still NO ONE APPROACHED US. ZERO CUSTOMER SERVICE!!! 40 minutes in a store and you don’t check in with customers that are clearly looking to purchase a product from you???
I did find 2 dresses that i liked but I REFUSED to purchase them from this place.
I visited Bella Bridesmaid &The Collection both in Winter park & Calvet Couture and I would suggest you go there to look for dresses and to get hands on QUALITY service.

My best friend is getting married in mid-​March and chose Lily’s Bridal for her bridesmaids dresses since they were one of only a few stores that carried the brand of dress she liked. I went in at the middle of November, tried on the dress and paid for it in full, plus an extra $ 25 for shipping to my house. Two weeks later, I received a call stating that they hadn’t ordered my dress yet and that I needed to pay an extra $ 25 for a rush charge if I wanted my dress on time, even though they were at fault. Some of the other bridesmaids ordered from other stores at the same exact time and were not charged rush shipping. The manager told me that I wouldn’t be able to pick up my dress from her until I paid the extra $ 25. They were so unprofessional and unwilling to work with me and/​or the bride. I definitely would not recommend this place to anyone!

If you’re looking for short dresses, this is not the location to find them. I walked in and they only had 2 strapless short dresses available in a sea of beautiful traditional wedding dresses.
The associate that directed up to the dresses didnt even offer the idea of looking at bridesmaids dresses or having a dress be altered, or even one of those weird long-​short dresses.
If however you’re on the hunt for a traditional dress, don’t overlook this shop solely based on its location and exterior (as a side note, the parking is behind the building). The interior is very much bridal and there were a plethora of associates ready to assist you.

I went to Lily’s just to check everything out and see what they had available. In this case, looks were clearly deceiving. It looked a little run down and beat up on the outside which belittled my expectations. BUT!!! Once I was in there and looking at the dresses, they had a wide range of dresses by multiple designers.
I did not make an appointment strictly because I just wanted to see the stock that they had on hand. When I found a dress that I was in love with they encouraged me try it on in one of the extra/​smaller rooms they had (the larger room was occupied by someone who had made an appointment). The girls who were working were extremely helpful and didn’t make me feel bad that I hadn’t made an appointment to try on dresses. They were also very helpful with prices and knowledge on adjustment prices and approx. times on when the dress would arrive and timing on alterations.
They also let you take pictures of the dresses that you’re in and their prices are competitively priced right :-)
Overall, this place is a gem. Loved it!

You’ve probably seen Lily’s Bridal a hundred times. It’s right on Colonial, just paste Bumby on the right, with a huge bay window that always has a big pretty wedding dress in it.
I scheduled an appointment, showed up, and they had someone ready to help me immediately. The store was packed on a Saturday, and everyone from customer to staff had a great sense of camaraderie and it was a really charming atmosphere.
This store is small, but there are huge mirrors, plenty of dressing rooms, and LOTS of dresses. This store is also one of the few in town that carries a LOT of Maggie Sottero gowns.
The sales staff was really helpful, they have both regular lighting and reception lighting, so you can see how different aspects of the gown are shown/​colors compliment your skintone.
Overall, this store doesn’t have a really high-​end feel to it, but it has something even better: a friendly, comfortable, welcoming feel.
The selection was good, the service was great, they’re up-​front and honest about prices and designers, and they let you take as MANY photos as you want.
Policies like that makes me *want* to give them my business.

To say that I will never step foot in this bridal shop ever again, is an understatement. Since November 2009 I have been planning my wedding for February 2011, and I have never EVER had a worse experience in this planning process as I did at Lily’s Bridal on East Colonial.
My mother-​in-​Law, my Maid of Honor & I all live near this store, so we thought we would check it out. My Maid of Honor was only in town for another day and then won’t be back until two months before the wedding, so this was my chance to find a dress with her opinion and find her dress as well, along with 6 other bridesmaid dresses.
So we entered the store and were immediately welcomed with a smile, and told the lady we didn’t have an appointment but that I was told we didn’t need one when I called ahead. This was where the smile stopped & her true attitude started. She proceeded to tell us that we probably couldn’t be helped because they were «too busy» and that any successful bridal shop requires appointments. She over-​used the words «too busy» a few times, to which we began to look around the store and only two customers were in it: one bride still looking & one Prom girl.
After pretty much making us feel unwelcome, she ran off to help the bride who was just looking at dresses on racks, and left us standing at the front of the store feeling awkward. We of course began talking about how we were treated and decided that this probably wasn’t the place I wanted to give any business to, much less 8 dresses of business!
Eventually she came back and said she «guessed she could help me» and I lost it there. With the way the economy is now-​a-​days you better «KNOW» you can help me. So I politely told her that we had decided to go elsewhere and she chirped «OKAY!» It didn’t even cross her mind to ask why or make the situation right.
We literally turned right out of their driveway & drove 30 seconds down E. Colonial, and stopped at Modern Bridal on the left. To which we were welcomed with open arms and no appointment was necessary even though they had 5 people there trying dresses on. I found my dress and the 7 total bridesmaid dresses & purchased them all there. The ladies at Modern Bridal were OVER helpful and told me they wouldn’t give up until I loved a dress!
Now that I think about it, I actually would walk back into Lily’s Bridal again… just to have a «Pretty Woman» moment, carrying all 8 of my dress bags in with me and showing them the business they LOST because of bad customer service & an unwelcoming attitude! I have warned every bride since to stay away from their store. Every Bride should feel special for this BIG DAY and this place looks at you as just another face. DON’T GO HERE!!!