Steak ‘n Shake

Been here several times and it’s definitely a-​ok status. Staff is quick to seat you. The food deals are great –new meals under $ 4 menu is a good place to start looking.
The parking lot is relatively easy to get in and out of. 50 is always a hard street for a retailer to be right off of for traffic flow.
Seating inside is your standard look and feel for this chain. Red, black and white are the color themes of choice.
Food is almost always made to order. Had a few mix ups here and there but nothing crazy. It’s never super busy, so that could be good and bad (for the business itself).
Overall: B
Solid place to get a meal on the cheap.

Terrible! We go through the drive through. Let’s start by saying the woman on the speaker was pretty rude. Greets us with «yes?» Both my fiancé and I weren’t quite sure if she was actually asking us for our order or if she was talking to someone inside. She then says «YES?» again but with a tone of irritation. We simply order from the holiday milkshakes list. I order a peppermint chocolate chip one and my fiancé gets the cookie butter one. Very straight forward. We pay. Wait takes longer than it probably should have and the greeter at the window (who we assume was the one that took our order) was less than pleasant. She finally hands us our shakes without speaking a single word. Being that she was rude we left pretty hastily. Then come to find out I am even more disappointed to find out that they made my peppermint milkshake with strawberry ice cream. Why? We were charged for 2 specialty milkshakes when in reality they gave me a strawberry shake with crushed up peppermint candy on top. When all I ordered was what was straight from the menu. That is the last time I go to that location. Please get it together.

I went here today. I did not want to go because the reviews i read. My daughter want to go here I said ok. We were greeted and sat down. Server came i order so did my daughter. I saw the fries they look short I guess I am use to mc donald’s fries and wendy’s. This is my first time here.

The only consistency is they suck. Soggy fries and o-​rings, burgers look as if they were sat on before handed to you, any they take sooooo long! Fast food?! Forget about it. The employees either are high or don’t give a rip about their jobs in the slightest. I can’t even imagine what their standards of cleanliness are. Do yourself a favor and go another few miles to another Steak ‘n Shake

Hot food, diner style. Friendly staff, breakfast available… Who knew? Enjoyed it! If you require morning feeding, quick, easy, inexpensive option! Enjoy!

I have been by this location numerous times but not recently. Well today my granddaughter was in the mood for some Steak n Shake and the since we were headed to Lake Eola, we figured we’d just stop at this location…
We were greeted promptly and I requested to sit in her section because of the fast greeting. In retrospect, that was not a smart move on my part. She took our drink order which was coffee, a small chocolate shake, apple juice and two glasses of water, one with lemon. She returned with the coffee, shake and water but forgot the apple juice for my granddaughter. Fortunately she was a good sport about it but at the other stores, they always make sure the kids are taken care of first.
My granddaughter wanted to corn dog kids meal and I wanted a bowl of chili topped with fresh onions and lots of cheese. I also ordered the Jamaican double burger and fries on the $ 4 menu. My wife had eaten earlier so that was all we ordered.
My chili arrives and it was topped with fresh onions and cheese BUT instead of topping it with extra cheese, more cheese was given to me in a cup. No big deal at first except my chili was cold and the extra cheese would not melt in cold chili. The rest of our order arrived and the kids meal was fine. Pretty hard to mess up corn dog nuggets and fries. My burger was fine but the fries were cold.
During our meal, our server never checked to see if I needed more coffee. My cup was empty before my burger was delivered and she never offered to refill my cup. She did however manage to bring us our ticket and I just went to the counter to pay my bill. The manager asked me how my meal was and I let her know about my chili being cold. I never bothered to let her know about the rest of the issues but this was NOT what I have come to expect from Steak n Shake. What bothered me most was when my granddaughter let me know how dirty the bathroom was after we left which my wife confirmed.
Kids Meal — 3
Chili — 1 (I prefer my chili to be hot)
Burger — 3
Fries — 1 (I prefer my fries to be hot)
Service — 2
Ladies Bathroom — FAIL
I suspect that my server was the main cause of my food being served cold because she did not appear to have much pep in her step. Not checking on my coffee cup AT ALL is a FAIL. I should not have to ask for more coffee. Finally… When an 8 year old says «The bathrooms at Lake Eola are cleaner than the bathroom here» and my wife confirmed the condition of the ladies room, that does not make me want to return any time soon!
Normally I take pictures of the food but I was more concerned about spending time with my granddaughter than taking foodie photos…

Service was awesome, she was friendly. I give you guys a low rating because our food took just about 50 minutes to come… We ordered two chicken tenders, two burgers and a hotdog. It took so long and when it was brought to us presentation was disgusting. I didn’t even my hotdog. The sever was very nice and understanding, so was management. I just wish you guys would care more about your food. Oh and last the bathroom smells like hobos live in there. It smells like aged fish and cheese. Pleaseeeeee fix that. I don’t want to feel like I’m eating in a disgusting place.

Fast and Good Service! Yes!
I am usually a little iffy going into Steak and Shakes, being that its usually slow and greasy. This time it was great! I visited on a Sunday once I found out kids are free (with a $ 8 purchase) Our server was new so she confirmed it for us. I was also a little worried because we were seated at a small booth that my son had to sit alone across from me (being that he is active I was worried this wouldn’t work out). Surprisingly he sat well the whole time playing with the paper car that he was given with his menu. Once we placed our order we did not wait long at all for our food to arrive. My drink was refilled timely and we were taken care of well.
This was a great experience and I will be returning.

This place is way to hit and miss for me. Sometimes its good but other times its bad. When I say bad I mean really really bad. My most recent experience was the worse. I was starving so I popped in the drive through and ordered a Frisco Melt. The wait was a bit long but thats cool because Steak and Shake usually delivers the Dankness. Not at this location. As you can see in my photo, my Frisco Melt was more like A hamburger I make at home between 2 loafs of sandwich bread because I did not have any buns available.
In my opininon, this is absolutely inexcusable and I will be contacting corporate for a resolution.

We all know this is a greasy food joint, & there it doesn’t disappoint. Our food was warm, greasy, & good. Service friendly, quick & attentive.
However, I have 2 gripes as to why I gave low rating; the bathrooms & the wait to be seated that always takes several minutes of standing before ever being acknowledged.
The bathrooms are pretty disgusting. So much so, you really wonder if you should even be eating in a place w/​such a filthy restroom.
Everything (in the restroom) needs a serious deep clean wipe down, including the door going into bathroom. Grimy, greasy, & filthy. When I was there, no toilet paper in the standard stall at lunch time, so had to go to disabled stall. Then, no paper towels — in either dispenser. Just gross.
Every time I arrive, no one appears or acknowledges me waiting to be seated for a very unreasonable amount of time. Every time. Very irritating. Why is the cashier the hostess, instead of 2 separate positions? I’ve seen so many people just walk out, me included.
I don’t go here w/​big expectations but these are basic things that should be standard everywhere.

Food here is pretty consistent. I went yesterday and my chicken finger order was messed up, they said they had to cook it over again. So I waited the five minutes and they came back with chicken, fries, and two cookies! Their customer service is excellent and I really appreciated the extra thought. we usually come here for the drive through and we haven’t really had an issues.

Cheap food, good shakes, slow but friendly service. The place could use a good cleaning. Bacon burger was on point.

Great burger… Fresh bun, excellent condiments. Largest Shake I’ve ever encountered! Well worth the trip!

The cool thing about this location are the locals that eat here. You will see some of the most adorable older couples out for lunch. It’s great for people watching. Once we getting ready to leave and a server brought a box of cupcakes to our table, saying a regular customer had brought them in for the servers and since there were extras he wanted us to have some too. Who has ever heard of a customer bringing cupcakes for their servers? That could only happen here.
The food is consistently good (those milkshakes are the best). I have noticed the menu has changed a lot over the years, but my experience has been that I can still order my usual order even if it’s not listed on the menu.
The servers are nice, but they always seem to be really behind. On our most recent visit we were lucky and had a server who was really on top of things so our service was pretty fast.

The place is kind of grimy and the employees seem unhappy even having an argument with the manager in front of me, but you cannot beat a burger and fries for $ 3.99! I got the garlic burger, which was dripping in greasy delicious garlic sauce. The fries were average but decent. I think my review may be clouded by the fact that I hadn’t eaten in 8 hours and I just worked out, but I’ll definitely try it again. Open 24hrs too!

Steak ‘n Shake has always been a wonderful place to grab a quick meal with an awesome shake. My experience was not bad at all compared to the other reviews. I went here on a Thursday night after an event in Orlando. We waited a few minutes to get seated & our server come over quickly.
The inside looked clean & felt decent. The shakes & food was the typical style at theses restaurant chains. The Men’s bathroom was dirty & had no paper towels. Granted you can use the dryer, but I wanted to use paper towels to clean off my face.
The server was friendly, efficient, & attended to our needs in a reasonable amount of time. Only negative thing was it took a while to get a refill on my water.
The birthday cake milkshake was not too good either. I suggest on skipping this one in my opinion. My favorite shake is the Strawberry/​Banana shake. Yummy!
If you are in a need for a quick meal or a great shake, hit this Steak n’ Shake. If not, I suggest maybe skipping it.

I love the shakes here and my daughter and I decided to get in and have one with some lunch. I almost did not make it past the door. We stood for over 15 minutes before anyone acknowledged out existence. The management was working the grill rather than organizing the chaos. Moments away from walking out past the long line of people waiting to pay fearful that I couldn’t get a seat at one of the many dirty tables a server came by noting that two groups before me had just left. She cleaned a table and sat us down. It was nearly 20 minutes before the same server asked if we had been helped yet. We had not, so she took our order. The food was good, but as we waited another gentleman who came in after was also neglected and was vocal that it was the third time that had happened to him there. Another table constantly had to flag down another server to get some things they had asked of their server but did not see.
Overall, (and I rarely say this) I will not return to this location for any reason. I cannot think of another occasion where I have received more deplorable service.

3am snack on the way to Ft,. Lauderdale a few years ago.
Bitch waitress was a bitch. And slow– the place was empty. Unusual for this location and time of night. it was mid-​week-​though…
Got breakfast foods, nothing was outstanding or substandard.
Left bitch waitress a 15% tip, which was 15% more than she deserved, and much less than I would leave for excellent service.
PSYCHO BITCH waitress followed us out to our car and commenced to screaming at the top of her bitchy lungs, «WHERE IS MY FUCKING TIP?!?»
Apparently, she hadn’t been able to see the money we left because she hadn’t yet cleared the plates from the table… or she had gone temporarily blind from bat shit craziness. Whichever.
Umm, we have not returned to that SnS location since.

I have never had bad service or bad food here. I wish we had these in Pennsylvania. Its def a change to always going to a greek diner. The coca cola is soo good because its fountain and bubbly.
Pros
If you like soda floats, this is the place for you.
Cheap prices means a cheap date. lol. A couple can get their meal for $ 14 or less.
Food is always fast.
Open ²⁴⁄₇
Cons
The french fries need to be meatier.
The oreo cookie sandwiches would be better in a sundae.
Sometimes you don’t want to hear the drunks enter the place screaming at the top of their lungs.

I’m from Texas so I never heard of Steak n Shake before. I noticed there were several of these all around Orlando so I wanted to give it a try! Just my luck I didn’t go to a very good one.
First of all, the service was GREAT. There were two very tentative waiters who really made sure you were served. They were extra nice and seemed good in spirit.
The BAD part is though is the food. I can’t complain too much because overall the place is really cheap for a sit down restaurant. Most of the items run around $ 3.99 and up. I ended up ordering the classic burger with fries (for that price) and wasn’t too pleased. The «toasted buns» were not really that toasted and worse of all the two patties were soaked with grease like a sponge. When I squeeze the burger the slippery oil runs from all the meat pores and slides down to a nice shiny puddle on the plate. The fries that it came with were not very hot when I first got it but wasn’t too bad. I didn’t finish it or bother to use ketchup.
Had I not received the great and friendly service, this place would have gotten two stars only. I feel I want to support those waiters who work hard to serve us. The food on the other hand, perhaps it was a hit and miss. The other steak n shake I passed by were filled with cars in the front but this one I went to didn’t have too many (I went around 4:00 pm). Give it a try though, there were still a few crowds of people coming in and out happily. You might have better luck.