Steak ‘n Shake

Place smells. Ordered online and had to wait 20 min. after they said it would be ready to get it, and they still got it wrong. There were plenty of empty tables yet a long line to be seated. It might of been because the manager was working the register while a handful of employees are in the back eating and on their phones, avoid this place at all costs!

So, almost 2 years to the day of my previous review and things haven’t changed much since then. Perhaps all the issues are related to the hour, I’ve come in around 11 PM when they are still getting some stragglers from the parks. Again food took quite a lot to be served. It’s apparent to me that management doesn’t care about making the experience better for there costumers. And will only take action if requested/​confronted by a customer. Food was still ok and on par for the franchises but if you don’t want to be here waiting 30+ minutes just to eat a burger you may want to pass.

Selection of shakes are good, but the service was pretty slow and the establishment was very dirty and unkept. Floors were littered with food, napkins, and other items.

Sat at the counter and watched the cook use his spatula to clean the grill including the grease trap on the backside of the grill multiple times. I think I’m gonna be sick! I’ll never eat here again after watching that

Food is reliable. Great burgers. Lots of choices @ reasonable prices. However, service is lacking. Lots of servers lolly gagging in the back while a man waited at counter to order. He finally gave up and left.

Yuck! Never had this before was horrible! Greasy, tasteless And served in a filthy environment the trifecta of garbage food.

The other reviews really turned me off but I’m glad I still went. Honestly not bad. Food is solid and I did not have to wait long even with a table of 10. They kindly accomadated my large, loud family and was overall very good.

This place is so close to Disney World and College Program Housing! There is so much to do in this area and so many places to eat — but this is a location you won’t want to skip! Often times we would go at 1 AM and the service would be just as good, if not better than in the afternoon! Very great food and service! YUM!

This is the slowest Shake N’ Steak I’ve ever been to. And don’t even think about using the bathroom here. I recommend going beforehand.

If terribly slow service aggravates you this restaurant will make you completely suicidal. Even when brought to the attention of management, they have a so what attitude. There are far too many other dining choices in the area to ever return here

Best fast food meal for the price. Hands down better than other fast food restaurants.

Such a great place for a late night trip with friends! I ordered a birthday cake shake which was out of this world, as well as some fries with salt and vinegar seasoning.
My only complaint is that the restaurant was a little bit dirty which was uncomfortable

So disappointed. Steak n Shake is one of those places we used to get excited about after accidentally finding it in Eerie PA on a road trip so while in town for Disney sent out of our way to go here. Unfortunately, Nothing worked right here. Understaffed. Confusion. Crowded. 2 stars because after telling a night manager that there were a few things wrong with our order she took off the items we complained about from our bill. The kitchen was to blame for the most part, my burger, had salsa on the bottom bun which had sat for so long it became soggy, like bread soaked in water, yuck. On two of my son’s 3 sliders the meat must have been broken so we only got a half it was a bun with half a piece of meat on it.
They must have run out of Sprite mix so didn’t mention it to him just brought him soda water.
Refills are free but impossible to get because we couldn’t find our waitress. This place needs some attention to the details because it’s a turn off to Steak n Shake everywhere.

Great late night food. Shakes are the best!!! Hit the spot after a long day in Disney world !!! FIVE STARS For excellent service from Dee! He was kind, fast, and efficient. He was even kind to some rude customers who took it upon themselves to sit in a section that was clearly closed and clean already !

I went through the drive through after a long day at a conference and had a great experience. The staff was very friendly and seemed delighted that I came by. The food takes a little while to come out, but honestly, it was fresh and completely worth the wait. I enjoyed a cheeseburger and cheese fries with a bottled water. My order was correct, fresh and quite good.

Came here to get a simple takeout breakfast. Service was friendly enough and food got served up pretty quickly. I would definitely come back here for a simple, good value breakfast if staying again in the area. They seem to be open ²⁴⁄₇ which is another bonus.

You never get the hamburger which are shown at the picture. Too bad. But besides that, the jalapeño burger tasted great. The cajun fries are not that special and not worth the extra costs. But the Real Strawberry Milkshake is very, very good. Give that a try. But ask for the real one.

I’m reading a lot of reviews about the service being awful here and I agree wholeheartedly… I usually wouldn’t dock three stars for lousy service but in all honesty it was THAT bad. We came in, the restaurant was maybe like 20% full so they weren’t even busy, and we probably stood at the front of the restaurant for 10 minutes before we were even acknowledged. During this time we had plenty of opportunity to look around and notice how many tables were vacant but clearly hadn’t been bussed…
We only got milkshakes and water and considering the shakes is what they’re known for you’d think it would be quick… Nope! Took forever to order, to get the shakes, and to get the bill. We thought about asking for napkins but it seemed like it would be too much effort and take wayyy too much time. The waitress was nice though and the shakes were good but when we were here for like three times longer than we should’ve been, I have no choice but to give them a low review.

After a long day at Disney World, we just wanted something quick to eat. Looking for another restaurant, we stumbled across Steak & Shake. We decided to give it a try. It was really good to my surprise, and the milk shakes were awesome.
The next day after a horrible experience at Little New Orleans Kitchen. We went back and decided to dine in. It was a great experience. The waitress was great, and the food was even better. I wish we had these in LA. The kids really loved it

I give up on this place! I have come several times late night on my way home craving breakfast. The sign in the drive through clearly states breakfast starts at midnight. I have never once pulled through, as late as 4am, and had breakfast being served when I asked for it. It’s fine if you don’t want to serve breakfast until a different time… but take the sign down that says otherwise!
Further, I have reported this location several times to SnS corporate for the above, but also for a practice of making you pull to the front of the building to wait for your drive through order. This may not sound like a big deal, until you realize that there is no designated waiting location, so your choices are to either park in a through way of the parking lot (cutting half of it off) or find a spot somewhere in the lot. I have tried both. One time my car almost got hit. The other way I watched the female attendant walk around a somewhat dark parking lot looking for my car (when I saw her I pulled out of my spot and up to her). This is far from an ideal situation for all involved.
The food is OK. I’ve had tenders that tasted like the oil was a week old, but that was only once. Standard steak and shake. It wouldn’t matter though if the food was 5 star. When someone leaves feedback and a supposed regional manager calls and agrees with everything you reported and said he’ll look into it and make changes immediately, and that happens twice, with no change, it’s time to vote with my dollar and find a new late night grab and go!